Bästa Melissa Kwan podcaster (2024)

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82: Breaking the cycle of burnout with Kruti Kanojia of Healthy Gamer 37:17

19h ago37:17

37:17

Did you know that around 48% of independent business owners have experienced burnout in the past month? In today's episode, we are breaking down mental health, performance management, and how we can prevent burnout in our businesses. Joining me is Kruti Kanojia, the co-founder and CEO of Healthy Gamer, which provides mental health support for the i…

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E269 | From Solo to Team: How Superhuman Broke Through Their Growth Ceiling with Multiplayer Mode, with Gaurav Vohra 50:39

23h ago50:39

50:39

Today on the show, we have Gaurav Vohra, Head of Product Growth at Superhuman. In this episode, Gaurav shares how Superhuman transitioned from a solo (single-player) tool to a powerful team-based (multiplayer) product, enabling them to break through their growth ceiling. We explore the deliberate strategies behind Superhuman’s shift to team use, in…

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S2E18 The Customer is NOT Always Right 48:25

1d ago48:25

48:25

Companies like Amazon and Costco who pride themselves on customer service conditioned consumers (me and you) to think that customers are always right - but, are they? In the faceless world of software, customer demands can be brutal, leading to soul crushing and demoralizing support. Training your customers to respect your team and product sets the…

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David Zhou on leaving law for music, life in the margins, and championing alt Asian subcultures 44:41

2d ago44:41

44:41

In this episode, Melissa and Isabelle chat with David Zhou, the visionary Founder and Director of Eastern Margins, a record label and community that amplifies music from the ESEA diaspora. David, who left his role as a senior legal counsel at TikTok to fully embrace his passion for music and culture, is at the forefront of representing alternative …

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E268 | Simplifying Customer Success: The Key to Retaining Loyal Customers at Scale with Evgenia Mkrtychian 39:21

6d ago39:21

39:21

Today on the show we have Evgenia Mkrtychian, the Director of Customer Success and Corporate Communication Strategy at LoyaltyPlant, a full-scale customer engagement platform. In this episode, Evgenia shares her decade-long journey in B2B SaaS, emphasizing practical strategies for customer engagement and retention and discussing LoyaltyPlant's 30% …

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How Startups Can Lead the Charge Toward a Regenerative Economy with Julia Zhou 46:02

6d ago46:02

46:02

Send us a text In this episode, I spoke with Julia Zhou, co-founder of Tidal Impact, and President of the Sigma Squared Society. Julia shared her journey from growing up in an entrepreneurial family to co-founding Tidal Impact with a focus on shifting businesses from merely reducing harm to creating a meaningful impact. We explored how startups can…

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Gaetano DiNardi: Top SaaS Growth Advisor Shares His LinkedIn Playbook 51:41

7d ago51:41

51:41

I talked to Gaetano DiNardi, a growth advisor and thought leader in SEO and content strategy. In this conversation, Gaetano shares his LinkedIn playbook and provides insights into: - The Importance of Topical Authority - The Different Stages of LinkedIn and Content Strategy - How to Create Engaging Content on LinkedIn - Identifying Content Ideas an…

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81: How audacity took this B2B business to $1 million with Dr. Michael Tatonetti 34:40

8d ago34:40

34:40

If you’re looking for a podcast episode that will make you feel fired up about your business, this is the one. Dr. Michael Tatonetti joins the show for an impactful conversation about his business journey, the importance of prioritizing yourself, and how to have the audacity to go after what you want. Dr. Tatonetti is the founder and CEO of Pricing…

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Muri on belonging, being nomadic, how culture shapes music, and family legacy 38:35

10d ago38:35

38:35

Melissa and Isabelle chat with Muriel Gonzales, also known as Muri, a Filipino artist and violinist who recently released her debut EP 11ème. Muri has roots in Manila, Paris, and London, and is a member of the indie-folk band The Ransom Collective. This episode feels like a warm hug! Muri shares her experiences as a nomadic polyglot who has lived a…

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E267 | How to Shift Seemingly Uncontrollable Churn into Retention-Driven Growth with Adam Fishman 45:49

14d ago45:49

45:49

Today on the show, we have Adam Fishman, interim SVP of New Products at Mozilla and a growth advisor to various startups. In this episode, Adam dives into the concept of controllable vs. seemingly uncontrollable churn, sharing strategies he used at Patreon and Imperfect Foods to effectively manage churn. He explains how to identify what appears to …

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80: Sustainable business growth through cashflow forecasting with Matt Gartland 36:52

15d ago36:52

36:52

Do your business finances feel chaotic, to the point that the idea of organizing your finances stresses you out? Matt Gartland of Smart Passive Income joins us to share how to reset your finances and find joy in the numbers with simple organization practices like forecasting your cashflow. Listen in as he highlights why he believes slow business gr…

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S2E17 You Pay Peanuts, You Get Monkeys 35:37

16d ago35:37

35:37

15 years ago, Dropbox spread like wildfire with their freemium product and that gave us the impression that free = more users. It deluded companies to think that giving something away for free is a go-to-market strategy, when it’s far from that. Giving away something for free has many negative implications that aren’t often talked about. The most i…

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Jason Kwan talks gender identity, queer liberation, pop music as fantasy, and falling in love 36:53

17d ago36:53

36:53

Melissa and Isabelle sit down with Jason Kwan, the pop star, singer-songwriter, queer Asian advocate and all-around gorgeous human inside and out. They discuss gender pronouns, coming out, being Asian in queer spaces, finding a drag family with The Bitten Peach, how queerness is perceived differently in the UK vs Hong Kong, the beauty of melancholy…

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E266 | From Concert Halls to Boardrooms: Turning Seemingly Unrelated Skills into Customer Success Strengths with Marija Skobe-Pilley 37:56

19d ago37:56

37:56

Today on the show, we have Marija Skobe-Pilley, Co-Founder and Director of Fractional SaaS and host of the Women in Customer Success podcast. In this episode, Marija shares her incredible journey from a professional musician to a leader in customer success. We explore how she turned seemingly unrelated skills from her music career into strengths in…

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Speed Wins: How Entrepreneurs and Teams Can Execute Ideas at Lightning Speed 18:12

20d ago18:12

18:12

Send us a text Ever feel like your team has the potential to be great, but you’re stuck in slow motion? I’ve been there. In today’s episode, I’m sharing my story of leading a tech company that was bursting with talent but got bogged down by endless discussions, bureaucratic red tape, and a mountain of old tech debt. It was frustrating to watch our …

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79: Building a Youtube strategy that drives business success with Youtube strategist Melissa Mitchell 27:41

22d ago27:41

27:41

Today’s episode is a powerful truth bomb that all business owners need to hear: success is never linear. My guest, Melissa Mitchell, is a testament to that fact, and I think you’re going to love her story. Melissa owns a YouTube video marketing agency and coaching business and shares her unique journey of stepping back into a corporate role after e…

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How ZoomInfo CEO Henry Schuck ($1B+ ARR) Would Scale a New SaaS Startup in 2025 52:18

23d ago52:18

52:18

How to scale a new SaaS startup in 2025? I talked to Henry Schuck, the CEO of ZoomInfo. ZoomInfo is known for its industry-leading B2B data and software solutions, promises to help you connect with and close your most valuable buyers—all in one operating system. In this episode, Henry and I cover the following topics: - AI’s Impact on the Software …

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Nicole Ocran on the joys of being Filipino-Ghanaian, justifying your Asianness, mixed race fetishisation, and why fashion needs change 37:30

24d ago37:30

37:30

Happy Filipino-American Heritage AND Black History Month! In this episode, Melissa and Isabelle sit down with Nicole Ocran, the Filipino-Ghanaian American author, podcaster, and fashion influencer. They discuss the UK’s obsession with mixed race models, how Blackness and mixed heritage identities are perceived differently in the UK vs in the USA, t…

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How this SaaS CEO is growing by 3,750+ LinkedIn followers EVERY MONTH 51:58

27d ago51:58

51:58

Gal Aga is growing by 3,750+ LinkedIn followers EVERY MONTH. He is the CEO of Aligned. Aligned is a customer collaboration platform for sales & customer success. In this episode, Gal and I cover the following topics - The Importance of LinkedIn for Demand Generation - The Strategy Behind Consistent Posting - The Role of Category Creation in Marketi…

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E265 | How Rows' Ungated, Product-as-the-Homepage Experience Tripled User Signups and Redefined Activation with Henrique Cruz 45:52

29d ago45:52

45:52

Today on the show, we have Henrique Cruz, Head of Growth at Rows. In this episode, Henrique shares how Rows radically transformed its user acquisition and activation strategy by making the product the homepage. He breaks down the bold decision to remove traditional barriers like signups, creating an ungated, no-account-required experience that trip…

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78: The difference between a business owner and a thought leader with Camille Campins-Adams 29:11

29d ago29:11

29:11

Do you know the difference between being a business owner and a thought leader? If you don’t, you will by the end of this episode. My guest, Camille Campins-Adams is a bestselling author and book coach. She joins us to break down the skills you need to become a thought leader in your industry, how to grow your influence, and how to discover the mes…

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Johnny Lee on Asian masculinity, Bruce Lee, raising mixed children, and chilli oil appropriation 39:56

1M ago39:56

39:56

Melissa and Isabelle are joined by Johnny Lee, a British-Chinese visual artist and founder of New Territories Training. In this episode they discuss defying Asian male stereotypes, the legacy of Bruce Lee, raising multi heritage children, and creating your own culture - plus they debate the verrrry fine line between cultural appreciation and approp…

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Bootstrapped to $26M ARR: Guillaume Moubeche's FLM Secrets 52:22

1M ago52:22

52:22

Guillaume took Lempire—home to products like lemlist, lemwarm, taplio, tweet hunter, and local—from $0 to $26M ARR in just six years, all without external funding. He’s also the author of *The $150M Secret* and has been featured in over 200 media outlets. In this episode, Guillaume and I cover the following topics - Building trust in business throu…

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77: Stay ready so you don’t have to get ready with Paige Griffith of The Legal Paige 39:07

1M ago39:07

39:07

Here’s a legal tip that all business owners need to hear: stay ready so you don’t have to get ready. In this episode, lawyer Paige Griffith of The Legal Paige shares the lessons she’s learned after one of the hardest years in her business. Paige also shares how her perseverance led to her building a multi-six-figure business in a matter of months. …

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E264 | Sales-Led vs. Product-Led: The Key Differences Tackling Churn with eWebinar's CEO Melissa Kwan 46:39

1M ago46:39

46:39

Today on the show, we have Melissa Kwan, CEO and Co-Founder of eWebinar. In this episode, Melissa shares her experience building and scaling eWebinar, a product-led company, and contrasts it with her previous sales-led ventures. We dive into the key differences between sales-led and product-led growth models, specifically how each approach tackles …

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S2E16 Our $130k Mistake in Affiliate Marketing 35:43

1M ago35:43

35:43

If you have a great product and offer a commission for people to promote it, they’d happily do it and you’d just make money, right? Not so fast… On this episode, Melissa and Todd recount the painful memories of spending $130k on affiliate marketing over 10 months; an experience Melissa considers the “biggest financial mistake she’s made in her care…

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How Blockchain is Fueling Regenerative Finance: A Look at Coral Tribe NFT and ReFi Hub 58:53

1M ago58:53

58:53

Send us a text I sat down with Christian Chegne and Avery Schwartz, co-founders of Coral Tribe NFT and ReFi Hub. They are using blockchain to push forward regenerative finance and make a big impact on sustainability. They shared how they raised $1 million from their Coral Tribe NFT and used part of the proceeds to fund five major impact environment…

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Mel & Iz unpack their British-Filipino identity, being the change, and find their feet as hosts 30:00

1M ago30:00

30:00

Meet the hosts! British-Filipino creatives Melissa Legarda and Isabelle Landicho welcome you to Eastern Hunnies and find their feet on the mic. They dive right into what it's like being one of the 'firsts' in their culture, being a person of colour in a UK workplace, the need for code-switching, the difference between being a first- and second-gene…

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E263 | From Optimizely to Limitless: Dan Siroker on Building Products That Wow 42:36

1M ago42:36

42:36

Today on the show we have Dan Siroker, CEO and Co-Founder of Limitless. In this episode, Dan shares his journey from founding Optimizely, growing it to $120 million in ARR, to now leading Limitless, a company focused on building products that enhance memory. We discussed the challenges of transitioning from B2B to B2C, including how AI is reshaping…

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TRAILER: Introducing Eastern Hunnies 1:48

1M ago1:48

1:48

Welcome to Eastern Hunnies, a podcast that celebrates East and Southeast Asian community and culture in Britain and beyond. Hosted by British-Filipinos Melissa Legarda, a writer and content producer, and Isabelle Landicho, a director and creative, this podcast is about amplifying underrepresented voices, navigating different cultures, and creating …

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76: Overcoming the curse of expertise to build a scalable and sustainable business with Audrey Joy Kwan 46:56

1M ago46:56

46:56

Are you holding onto tasks in your business that are keeping you from scaling? Maybe you think you’re the only person who can handle the details. If that’s you in business, you may have been hit with the curse of expertise. In today’s conversation, business strategist and leadership coach Audrey Joy Kwan joins us to talk about overcoming the curse …

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356. Carolyn Cesario on Co-Founding Ground Up PDX and Empowering Women in Transition 1:04:22

1M ago1:04:22

1:04:22

Get your tasty Ground Up PDX nut butter for 15% off with code (FEISWORLD): https://grounduppdx.com/ This episode is not sponsored by Ground Up PDX - just two friends chatting again after 13 years. In this interview with Carolyn Cesario, co-founder of Ground Up PDX, we delve into the inspiring journey of building a mission-driven company that empowe…

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E262 | How Data-Driven Automation Transforms Customer Success with Joe Di Grande 35:47

2M ago35:47

35:47

Today on the show, we have Joe Di Grande, the founder of Joe Does Tech Touch, a consulting firm specializing in customer success automation. In this episode, Joe discusses the transformative power of data-driven automation in customer success. He shares how companies can leverage data to segment customers, automate renewals, and scale personalized …

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75: Building a business with your best friend with Shay Brown and Cassie Torrecillas 1:04:54

2M ago1:04:54

1:04:54

Running a business with your BFF can be a dream come true, but it also comes with a unique set of challenges. In this episode, I sit down with Shay Brown and Cassie Torrecillas, best friends turned co-founders of Bucketlist Bombshells. They share their incredible journeys, how they navigate friendship and business, and how they’ve turned their pass…

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S2E15 How We Decided on Our Roadmap 45:37

2M ago45:37

45:37

Everyone says you need to measure everything so you can make data-driven decisions on your product. That's exactly the strategy eWebinar DID NOT follow, especially when there's not going to be enough data when you don't have enough users. On this episode, Melissa and Todd shares how they decided on priorities even before having a significant custom…

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74: Addressing your biases to build an impactful business with Alex Temblador 31:07

2M ago31:07

31:07

Are your biases holding you back as a business owner and person? In today’s episode, we’re making uncomfortable conversations comfortable and learning how to address our own biases so we can build impactful businesses. Alex Temblador joins us for a real conversation about how our biases can block the impact and influence of our businesses. Alex rem…

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E261 | From Zero to Success: How to Build Customer Success Teams from Scratch with Ben Francis 49:59

2M ago49:59

49:59

Today on the show we have Ben Francis, the Director of Customer Success at Evident. In this episode, Ben shares his experience in building and scaling customer success teams from scratch. He offers actionable insights on refining onboarding processes, consolidating essential customer data, and employing strategic hiring practices to foster team gro…

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E260 | The PLG vs. SLG Debate: Surprising Insights from SaaS Benchmarks with Emilia Korczynska of User Pilot 48:19

2M ago48:19

48:19

Today on the show we have Emilia Korczynska, the VP of Marketing at Userpilot. In this episode, Emilia shares her insights into the ongoing debate between Product-Led Growth (PLG) and Sales-Led Growth (SLG) strategies in SaaS companies. Emilia shared surprising findings from Userpilot’s latest SaaS product metrics benchmark report, which challenge …

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73: Scaling back to align your business with your life with Tatiana O’Hara 39:56

2M ago39:56

39:56

Do you dream of doing what you love as a solopreneur? In this episode, leadership and team operation consultant Tatiana O’Hara shares her journey from having a team to going solo. With refreshing radical honesty, she shares her full entrepreneurial journey with us, as well as what it looks like to be a successful business owner despite what others …

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72: Income-stacking strategies for entrepreneurs with business strategist Holly Haynes 38:06

2M ago38:06

38:06

Does busyness always equal more revenue for your business? The truth is…no, it doesn’t. If we want to grow sustainably, we need to be more strategic with how we spend our time, the services that we offer, and how to price them in a way that's going to grow our business. Business strategist Holly Haynes joins us on the show to talk about how we can …

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E259 | Identifying Your Ideal Customer Profile: A Data-Driven Approach with Goodfit's CEO Harrison Rose 43:08

2M ago43:08

43:08

Today on the show we have Harrison Rose, CEO and Co-founder of GoodFit. In this episode, Harrison shares his journey from founding Paddle, a revenue delivery platform for B2B SaaS, to starting GoodFit, a company that helps businesses identify the right customers at the right time with the right message. We dive deep into the importance of identifyi…

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No-Code, Community Building, and the Leap to Full-Time Founder with Sharath Kuruganty 52:13

3M ago52:13

52:13

Send us a text In the latest episode of the Growth Leap Podcast, I had a great chat with Sharath Kuruganty. Sharath’s a serial maker, a successful SaaS founder, and a key player in various online communities. He’s the brain behind projects like Guest Lab, an AI research assistant that helps podcast hosts streamline guest research. You’ve probably s…

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71: Leaning into slow and sustainable growth in business with Kayla Hollatz 42:08

3M ago42:08

42:08

Are you experiencing slow growth in your business? In this episode, my guest Kayla Hollatz shares why slow growth is not a bad thing. Kayla is a copywriter and website strategist, and we have a much-needed conversation about how to honor ourselves and lead with intention in everything we do. Kayla also shares how she has evolved after walking throu…

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E258 | Transforming Customer Success into a Growth Function with Entrust's Chief Customer Officer Harini Gokul 39:54

3M ago39:54

39:54

Today on the show we have Harini Gokul, the Chief Customer Officer of Entrust. In this episode, Harini shares her experience in transforming Entrust’s customer success function into a powerful growth engine. We dive into the strategies she used to align customer success with P&L goals, ensuring the team’s contribution to revenue growth. Harini also…

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E257 | How to Build a Customer Success Team Leveraging Subject Matter Experts with Szuyin Leow 45:06

3M ago45:06

45:06

Today on the show we have Szuyin Leow, the VP of Customer Experience at Transcend. In this episode, Szuyin shares her experience transitioning from IT security consulting to customer success, and how leveraging subject matter experts has transformed her approach to building effective CS teams. We then discuss the strategies and benefits of hiring i…

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70: Increase your revenue with effective client boundaries with Becca Bunch 37:04

3M ago37:04

37:04

Many business owners are timid about setting boundaries with their clients because they fear it will negatively impact their business. However, our guest on today’s episode found the opposite to be true. Becca Bunch is the founder and CEO of the social media marketing agency Homemade Social. When she and her team implemented new boundaries and syst…

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How this B2B Founder closes $350k ARR per Month with LinkedIn content 45:10

3M ago45:10

45:10

Matt Watson is the Founder and CTO of one of the early SaaS companies in 2003 and bootstrapped it to $35M ARR and a $150M exit in 2011. Currently, Matt is the Founder and CEO of Full Scale, which helps other startups and tech companies scale up their development teams with top global talent In this episode, Matt and I cover the following topics: Fo…

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355. Celebrate Women in History through Xiang Li Art 45:19

3M ago45:19

45:19

I can't think of a better person to share this conversation with me than Tripti G. Chandorkar. I was blessed to have her as a colleague 17 years ago working in consulting. Our shared experiences bound us, and we are again creating something we both love for Xiang Li Art. In this conversation, we explore the beginning of working together on Xiang Li…

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You’re Using OKRs All Wrong — Here’s How to Get Your Team to Reach Their Goals 10:57

3M ago10:57

10:57

Send us a text Most OKR frameworks focus on what you want to accomplish, but not how. They’re great for setting strategy and direction, but they don’t help you identify the tactical tasks that will get those things done. The real stumbling block ain’t the strategies or the OKRs, it’s how they align with daily tasks. That’s where most OKR frameworks…

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69: Building a revenue-generating online presence with Danielle Connor 27:59

3M ago27:59

27:59

Do you want your website to make more money for your business? Today’s guest has tips to take your brand and website to the next level. Danielle Connor is a website designer who works with female business owners to create sites that convert. This episode is jam packed with tangible tips to improve your website, along with tips for staying true to y…

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Melissa Kwan podcaster

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