Why are we so stressed & overwhelmed? Why do we have clear & compelling goals but fail to reach them? How can we want to change so desperately yet make choices that keep us from that change? Because we keep focusing on the habits we want instead of building the skill of consistency that allows us to achieve them. Consistency is a skill. It's a superpower. It isn't one-size-fits all. It unlocks any door and makes every goal achievable. A more effective, realistic approach starts here.
…
continue reading
Innehåll tillhandahållet av Rick Selover. Allt poddinnehåll inklusive avsnitt, grafik och podcastbeskrivningar laddas upp och tillhandahålls direkt av Rick Selover eller deras podcastplattformspartner. Om du tror att någon använder ditt upphovsrättsskyddade verk utan din tillåtelse kan du följa processen som beskrivs här https://sv.player.fm/legal.
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Episode #185 - Meeting consumer Needs: Explaining the Process-REBOOT #144
Manage episode 446126040 series 2804568
Innehåll tillhandahållet av Rick Selover. Allt poddinnehåll inklusive avsnitt, grafik och podcastbeskrivningar laddas upp och tillhandahålls direkt av Rick Selover eller deras podcastplattformspartner. Om du tror att någon använder ditt upphovsrättsskyddade verk utan din tillåtelse kan du följa processen som beskrivs här https://sv.player.fm/legal.
Episode Notes:
Ever wondered why a visit to a collision repair shop can feel as confusing as a trip to the doctor?
Are you ready to uncover the secret to exceptional customer service?
Tune in this week, as I reshare an earlier episode, where we unravel the mystery behind customer service in the aftermath of an accident. I reveal how your collision repair shop staff, from CSRs to estimators, can transform a frustrating experience into a seamless journey.
We'll highlight the commonalities between the medical and auto and collision repair industries, and how small adjustments can make a world of difference in providing a positive customer experience. Discover the art of clear and compassionate communication and learn how these professionals can turn confusion into clarity, building trust and loyalty along the way.
We dive into a world where effective communication reigns supreme, not just in collision repair but the medical field as well.
Explore the emotional rollercoaster faced by customers in these industries and the vital role of acknowledgment, understanding, transparency, and caring... meeting their emotional needs, service providers can create a lasting positive impression, converting potential frustrations into opportunities for exceptional customer service.
Whether you're in the auto repair business or another service field, the strategies shared in this episode promise to enhance your customer interactions and leave a lasting impact!
Sign up for FREE to my "Quote of the Day" below:
Join our Mind Wrench mailing list! 👉 https://bit.ly/3DGNM9o
Need one-on-one Mindset or Personal Development coaching? – drop me a note @ Personal Coaching – Rick Selover
👉 CLICK HERE FOR 50% OFF YOUR FIRST MONTH OF COACHING!
(use PROMO code FREE50 in the message box!)
🔗Affiliate Links
👀 Read or listen to Top non-fiction book on Blinkist 20% off membership & 7-day free trial
🧑💼 Need freelance help with your business? Check out Fiverr
🛒🍒🥦 Want an easier way to shop? Check out Instacart
Thanks for listening and please share The Mind Wrench Podcast with others!
Kapitel
1. Navigating Collision Repair Process With Ease (00:00:00)
2. Improving Customer Experience Through Communication (00:08:29)
192 episoder
Dela
Manage episode 446126040 series 2804568
Innehåll tillhandahållet av Rick Selover. Allt poddinnehåll inklusive avsnitt, grafik och podcastbeskrivningar laddas upp och tillhandahålls direkt av Rick Selover eller deras podcastplattformspartner. Om du tror att någon använder ditt upphovsrättsskyddade verk utan din tillåtelse kan du följa processen som beskrivs här https://sv.player.fm/legal.
Episode Notes:
Ever wondered why a visit to a collision repair shop can feel as confusing as a trip to the doctor?
Are you ready to uncover the secret to exceptional customer service?
Tune in this week, as I reshare an earlier episode, where we unravel the mystery behind customer service in the aftermath of an accident. I reveal how your collision repair shop staff, from CSRs to estimators, can transform a frustrating experience into a seamless journey.
We'll highlight the commonalities between the medical and auto and collision repair industries, and how small adjustments can make a world of difference in providing a positive customer experience. Discover the art of clear and compassionate communication and learn how these professionals can turn confusion into clarity, building trust and loyalty along the way.
We dive into a world where effective communication reigns supreme, not just in collision repair but the medical field as well.
Explore the emotional rollercoaster faced by customers in these industries and the vital role of acknowledgment, understanding, transparency, and caring... meeting their emotional needs, service providers can create a lasting positive impression, converting potential frustrations into opportunities for exceptional customer service.
Whether you're in the auto repair business or another service field, the strategies shared in this episode promise to enhance your customer interactions and leave a lasting impact!
Sign up for FREE to my "Quote of the Day" below:
Join our Mind Wrench mailing list! 👉 https://bit.ly/3DGNM9o
Need one-on-one Mindset or Personal Development coaching? – drop me a note @ Personal Coaching – Rick Selover
👉 CLICK HERE FOR 50% OFF YOUR FIRST MONTH OF COACHING!
(use PROMO code FREE50 in the message box!)
🔗Affiliate Links
👀 Read or listen to Top non-fiction book on Blinkist 20% off membership & 7-day free trial
🧑💼 Need freelance help with your business? Check out Fiverr
🛒🍒🥦 Want an easier way to shop? Check out Instacart
Thanks for listening and please share The Mind Wrench Podcast with others!
Kapitel
1. Navigating Collision Repair Process With Ease (00:00:00)
2. Improving Customer Experience Through Communication (00:08:29)
192 episoder
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Liknande Mind Wrench Podcast
Why are we so stressed & overwhelmed? Why do we have clear & compelling goals but fail to reach them? How can we want to change so desperately yet make choices that keep us from that change? Because we keep focusing on the habits we want instead of building the skill of consistency that allows us to achieve them. Consistency is a skill. It's a superpower. It isn't one-size-fits all. It unlocks any door and makes every goal achievable. A more effective, realistic approach starts here.
…
continue reading
Everyone has a dream. But sometimes there’s a gap between where we are and where we want to be. True, there are some people who can bridge that gap easily, on their own, but all of us need a little help at some point. A little boost. An accountability partner. A Snooze Squad. In each episode, the Snooze Squad will strategize an action plan for people to face their fears. Guests will transform their own perception of their potential and walk away a few inches closer to who they want to become ...
…
continue reading
Welcome to the Success Story Podcast, hosted by entrepreneur, business executive, author, educator & speaker, Scott D. Clary (@scottdclary). On this podcast, you'll find interviews, Q&A, keynote presentations & conversations on sales, marketing, business, startups and entrepreneurship. Scott will discuss some of the lessons he's learned over his own career, as well as have candid interviews with execs, celebrities, notable figures and politicians. All who have achieved success through both w ...
…
continue reading
Are you looking for more happiness, success and vitality in your life? Get inspired each week with wellness and performance expert, Integrative Medicine Fellow, author & keynote speaker, Kristel Bauer. Live Greatly shares empowering conversations and insights about happiness, wellness & success to support your personal and professional development. Kristel talks with top experts, leaders and inspiring individuals to help you embrace a growth mindset and excel in your work/life. Kristel then ...
…
continue reading
The Art of Charm is where self-motivated people, just like you, come to learn from the company’s coaches about to how to master human dynamics, relationships, and becoming your best self with the help of Johnny and AJ, the company’s founders. Johnny and AJ bring their 11 years of coaching experience from their famous Bootcamps, where they host clients in Los Angeles from all over the world and they share their stories, best practices and themselves on this weekly podcast. Not only does The A ...
…
continue reading
Welcome to Curiosity Weekly from Discovery, hosted by Dr. Samantha Yammine. Once a week, we’ll bring you the latest and greatest in scientific discoveries and break down the details so that you don’t need a PhD to understand it. From neuroscience to climate tech to AI and genetics, no subject is off-limits. Join Sam as she interviews expert guests and investigates the research guiding some of the most exciting scientific breakthroughs affecting our world today. Hosted on Acast. See acast.com ...
…
continue reading
Gretchen Rubin is HAPPIER, and she wants you to be happier too. The #1 bestselling author of The Happiness Project and Better Than Before gets more personal than ever as she brings her practical, manageable advice about happiness and good habits to this lively, thought-provoking podcast. Gretchen’s cohost and guinea pig is her younger sister, Elizabeth Craft, a TV writer and producer living in Los Angeles, who (lovingly) refers to Gretchen as her happiness bully. Sales and Distribution by Le ...
…
continue reading
Everyone needs a little help being a human. From sleep to saving money to parenting and more, host Marielle Segarra talks to experts to get the best advice out there. Life Kit is here to help you get it together. Want another life hack? Try Life Kit+. You'll support the show and unlock exclusive curated playlists and sponsor-free listening. Learn more at plus.npr.org/lifekit
…
continue reading
What does it mean to live a good life? Is it about happiness, health, friendship, love, or meaning? What about work, wealth, purpose, service, or something else? Can you live a good life even when things are hard? These are the questions and topics we explore every week in conversation with leading voices from health, science, art, industry, mindset, and culture, like Brené Brown, Matthew McConaughey, Mel Robbins, Alex, Elle, Adam Grant, Elizabeth Gilbert, Yung Pueblo, Maya Shankar, Mitch Al ...
…
continue reading
From host Kevin Miller: When I was 7 years old and got out of line, my parents would give me an “attitude adjustment” and make me listen to motivational speakers like Zig Ziglar. I didn’t appreciate it at the time but the experience gave me awareness of how powerful our minds and outlook on life are. I went on to become a pro athlete, have 9 kids, start 17 businesses and become addicted to performance and production. Till I burnt out. Multiple times. That started a quest to not just pursue p ...
…
continue reading
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