#315 Striving to Make Services Better with Ben Falk

The Business of Healthcare Podcast with Tara Humphrey

Is the perception of too many managers in the NHS is a myth?

Ben Falk, a director of operations at Guy's and St. Thomas's NHS Foundation Trust, shares his journey into healthcare and his role as a director. He discusses the day-to-day responsibilities of a director of operations and the challenges of workforce planning.

Ben also addresses the perception of too many managers in the NHS and emphasises the importance of collaboration and valuing all roles within the organisation.

Ben & Tara's key takeaways from this episode:

• Workforce planning in the NHS involves attracting and recruiting the right talent, highlighting the benefits of working in the NHS, and showcasing the diverse range of roles available.
• Creating a culture of collaboration involves fostering communication, recognising and valuing all roles within the organisation, and breaking down barriers.
• Personal experiences and backgrounds can help leaders relate to and understand the challenges faced by different roles within the organisation.
• Managing stress is important in healthcare, and individuals can find different strategies that work for them.
• Building a network and seeking peer support can be valuable for career development.

Work with THC Primary Care

I’m Tara Humphrey and I’m the founder of THC Primary Care, a leading healthcare consultancy. I provide project and network management to Primary Care Networks and consulting support to clinical leads.

To date, I’ve worked with 11 Training Hubs and supported over 120 Primary Care Networks and 3 GP Federations.  I understand and appreciate the complexity of healthcare and what it takes to deliver projects across multiple practices.

I have over 20 years of project management and business development experience across the private and public sector and have an MBA in Leadership and Management in Healthcare. I’m also published in the London Journal of Primary Care and the author of over 250 blogs.

For more weekly insights and advice sign up to my newsletter.

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