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Innehåll tillhandahållet av Jill Arena. Allt poddinnehåll inklusive avsnitt, grafik och podcastbeskrivningar laddas upp och tillhandahålls direkt av Jill Arena eller deras podcastplattformspartner. Om du tror att någon använder ditt upphovsrättsskyddade verk utan din tillåtelse kan du följa processen som beskrivs här https://sv.player.fm/legal.
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Episode 114: The Art of Patient Retention: Building Loyalty in a Competitive Market

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Manage episode 463554226 series 3416678
Innehåll tillhandahållet av Jill Arena. Allt poddinnehåll inklusive avsnitt, grafik och podcastbeskrivningar laddas upp och tillhandahålls direkt av Jill Arena eller deras podcastplattformspartner. Om du tror att någon använder ditt upphovsrättsskyddade verk utan din tillåtelse kan du följa processen som beskrivs här https://sv.player.fm/legal.

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Welcome to this episode of the Medical Money Matters podcast. I’m so glad you’re here, because today we’re diving into a topic that impacts every medical practice—whether you’re a solo provider or part of a large group. Patient retention. If you’ve ever wondered why patients leave, what it costs your practice when they do, or how to build a loyal following in a competitive market, you’re in the right place.

Here’s the reality: healthcare has changed. Patients have changed. Today, patients treat their medical care much like any other commodity. They’ll switch providers at the slightest provocation—maybe a rude receptionist, a long wait time, or even just a slightly more convenient option down the street. And when they leave, the costs can be enormous—not just financially, but emotionally. A revolving door of patients can wear down your staff, damage your reputation, and even hurt the overall wellbeing of your team.

But here’s the good news: it doesn’t have to be this way. You can build loyalty. You can create an environment where patients stay, not because they have to, but because they want to. And when you do, it benefits everyone—your patients, your team, and your practice.
Please Follow or Subscribe to get new episodes delivered to you as soon as they drop!
Visit Jill’s company, Health e Practices’ website: https://healtheps.com/
Subscribe to our newsletter, Health e Connections: http://21978609.hs-sites.com/newletter-subscriber
Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com

Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self
Join our Medical Money Matters Facebook Group here:
https://www.facebook.com/groups/3834886643404507/
Original Musical Score by: Craig Addy at
https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven
https://www.communicationtwentyfourseven.com/

  continue reading

117 episoder

Artwork
iconDela
 
Manage episode 463554226 series 3416678
Innehåll tillhandahållet av Jill Arena. Allt poddinnehåll inklusive avsnitt, grafik och podcastbeskrivningar laddas upp och tillhandahålls direkt av Jill Arena eller deras podcastplattformspartner. Om du tror att någon använder ditt upphovsrättsskyddade verk utan din tillåtelse kan du följa processen som beskrivs här https://sv.player.fm/legal.

Send us a text

Welcome to this episode of the Medical Money Matters podcast. I’m so glad you’re here, because today we’re diving into a topic that impacts every medical practice—whether you’re a solo provider or part of a large group. Patient retention. If you’ve ever wondered why patients leave, what it costs your practice when they do, or how to build a loyal following in a competitive market, you’re in the right place.

Here’s the reality: healthcare has changed. Patients have changed. Today, patients treat their medical care much like any other commodity. They’ll switch providers at the slightest provocation—maybe a rude receptionist, a long wait time, or even just a slightly more convenient option down the street. And when they leave, the costs can be enormous—not just financially, but emotionally. A revolving door of patients can wear down your staff, damage your reputation, and even hurt the overall wellbeing of your team.

But here’s the good news: it doesn’t have to be this way. You can build loyalty. You can create an environment where patients stay, not because they have to, but because they want to. And when you do, it benefits everyone—your patients, your team, and your practice.
Please Follow or Subscribe to get new episodes delivered to you as soon as they drop!
Visit Jill’s company, Health e Practices’ website: https://healtheps.com/
Subscribe to our newsletter, Health e Connections: http://21978609.hs-sites.com/newletter-subscriber
Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com

Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self
Join our Medical Money Matters Facebook Group here:
https://www.facebook.com/groups/3834886643404507/
Original Musical Score by: Craig Addy at
https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven
https://www.communicationtwentyfourseven.com/

  continue reading

117 episoder

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