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The one with the total experience - Robby Cloninger VP Consulting, Digital Experience at FPT Software E180
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🎤🎞️Don’t focus on just one piece of the experience in “The one with the total experience” with Robby Cloninger Vice President of Consulting, Digital Experience for episode sponsor FPT Software in CX Passport Episode 180🎧 What’s in the episode?...
CHAPTERS
0:00 Introduction
3:03 Digital transformation and breaking silos to improve experience
9:31 Align internal and external communications
15:17 Prioritizing customer experience in technology initiatives
19:32 Cultural differences in CX and the importance of empathy in global initiatives
22:14 1st Class Lounge
27:18 Personalizing employee communications
33:55 Bridging the gap between tech and business leaders for customer experience
36:45 Contact info and closing
If you like CX Passport, I have 3 quick requests:
✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport
✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com
✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/services
I'm Rick Denton and I believe the best meals are served outside and require a passport
Thank you to FPT Software for your sponsorship of this episode.
Episode resources:
FPT Software: https://fptsoftware.com/
Robby Cloninger LinkedIn: https://www.linkedin.com/in/robbycloninger/
Robby’s Information Week article: https://www.informationweek.com/it-leadership/the-benefits-of-unifying-digital-experiences
CX Passport Show Sponsorship Philosophy: https://bit.ly/cxpassportsponsorship
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