Creating and delivering better experiences for our customers is the single most important thing we can do today. Learn how Sales, Marketing, and Customer Success leaders create internal alignment, achieve desired outcomes, and exceed customer expectations in a personal and human way. The Customer Experience Podcast explores this challenge at various stages of growth as we all work together on the customer journey from acquisition to advocacy. Each episode features topics like: personal touch ...
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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time


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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Dr. Joseph A. Michelli
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
Insights, ideas and inspiration from the world of Customer Experience. With particular emphasis on people, brands and experiences which are 'superhero' like in their status. Either they define best in class or are pushing the boundaries for the next generation of customer experience.
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Navigating the Customer Experience


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Navigating the Customer Experience
Yanique Grant, Customer Experience Strategist, Entrepreneur
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
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Customer Experience Goals with the CX Goalkeeper


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Customer Experience Goals with the CX Goalkeeper
Gregorio Uglioni
It's all about Customer Experience, Innovation, Business & Digital Transformation and Leadership. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for the “right” resources (e.g. latest insights, best practices, methods, ...) ... ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and perhaps in your ...
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The Intuitive Customer - Improve Your Customer Experience To Gain Growth


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The Intuitive Customer - Improve Your Customer Experience To Gain Growth
Beyond Philosophy LLC
We believe you should laugh and learn! 'The Intuitive Customer' podcast achieves this. Hosted by Colin Shaw, recognized as a global influencer on Customers, and Prof. Ryan Hamilton, Emory University discusses how you can improve your Customer Experience and gain growth. This review sums it up: "The dynamic between the two hosts absolutely makes this podcast. Each brings a unique take on the topic, their won perspective, and play off each other sense of humor. I come away after each episode w ...
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The eCommerce Customer Experience Podcast

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The eCommerce Customer Experience Podcast
DigitalGenius
Every aspect of your eCommerce business impacts customer experience: from advertising and packaging to product functionality, website usability, and even reliability. Your long-term growth and profitability will hinge on your ability to deliver the best experience for your buyers… and this podcast will show you how. Tune in monthly for actionable and insightful discussions with the brightest minds at the intersection of eCommerce and customer experience.
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The Net Promoter System Podcast – Customer Experience Insights from Loyalty Leaders


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The Net Promoter System Podcast – Customer Experience Insights from Loyalty Leaders
Rob Markey, Bain & Company partner and customer experience expert
Companies around the world are using the Net Promoter System to deliver the voice of the customer to employees inside their operations and increase loyalty and customer lifetime value. Loyal customers spend more, stay longer and tell their friends about a company’s products and customer experience. The Net Promoter System Podcast, hosted by Bain Partner Rob Markey, digs deep into the insights and stories of leading Net Promoter practitioners and customer experience experts to find out how co ...
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The CX Leader Podcast with Steve Walker | A resource for customer experience leaders


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The CX Leader Podcast with Steve Walker | A resource for customer experience leaders
Walker Information
The CX Leader Podcast with host Steve Walker provides insights for customer experience (CX) and experience management (XM) leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business with them. Steve is CEO and Chairman of Walker, a experience management consulting firm that helps companies accelerate their XM success.
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CX-Talks - Insights, Technologie und Management für bessere Customer Experience


CX-Talks® ist der erfolgreichste deutschsprachige Edutainment Podcast, der sich speziell mit dem Top Thema Customer Experience Management beschäftigt. Es geht um Insights - von und über Kunden, Technologie und CX Trends. Dazu Berichte von CX Managern aus der Praxis. Alle 14 Tage teilen Experten aus der DACH CX-Community ihr Wissen mit Peter Pirner. Ein Customer Experience Podcast, der Spaß macht und breit informiert. Gemacht für alle CX Interessierten: CX Manager, Mitarbeiter im Marketing, C ...
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Keep Smiling: The E-Commerce Customer Experience Podcast

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Keep Smiling: The E-Commerce Customer Experience Podcast
SellerSmile
Selling products online is challenging and can lead to poor customer experiences. In each episode, we explore how entrepreneurs and organizations in e-commerce are delivering delightfully unexpected experiences to their shoppers and customers! Amazon FBA, Shopify, artificial intelligence... We’ll discuss what matters today and what you can do to build a better eCommerce business, we’ll show you how! :) Do you appreciate the show? >>> Leave us a review and rating in iTunes, or wherever you ge ...
Host Scott Nagel interviews leaders and influencers as they provide candid insights into Customer Experience - one podcast at a time.
James Dodkins talks with customer experience rockstars about delivering a rockstar customer experience.
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Above & Beyond: Stories and Big Ideas about Customer Experience

Get all the ideas on hacking repeat sales, customer retention and building Customer Loyalty for business growth.
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Quinn Byrne Coaching » customer experience

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Quinn Byrne Coaching » customer experience
Quinn Byrne Coaching
Customer Experience & Employee Engagement
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The Customer Experience Bus - Fun On the Road To Customer Loyalty & Referrals


Hop on the bus with Joseph Michelli, Ph.D. (Customer Experience Professional, New York Times #1 Bestselling Author and Business Consultant). Joseph and his business-savvy guests provide a rollicking, wisdom-rich ride to customer experience excellence.
Each episode, we meet people who's job it is to make great Customer Experience happen. Join us for insights into how you can improve your customer experience, and keep the customers you have.
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IBM Customer Experience Analytics


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IBM Customer Experience Analytics
IBM Customer Experience Analytics
Podcast by IBM Customer Experience Analytics
We reveal the secrets of how great brands delight their customers. Forget the fluff and industry jargon ... this show is jam-packed with useful CX tips, insights and practical advice from leading brands. Join us as we go behind-the-scenes to discover how brands like Disney, Pandora, Optus and Country Road build experiences customers love. Produced by RateIt — the market leader in 'on the spot' customer feedback.
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CX Show: Conversations on Customer Experience


The CX Show is Glia's podcast on Customer Experience. In each episode, we'll be speaking to senior business leaders to understand the importance and influence of the customer experience on overall business success.
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InspireCast Customer Experience Podcast


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InspireCast Customer Experience Podcast
Quadient - Mirza Baig
The InspireCast Business Podcast is your leading source for real interviews and insights with leading customer experience and engagement experts featuring your co-host, Mirza Baig of Quadient. Each series of podcasts will feature a new real-life expert as co-host, so tune-in often to learn from top business leaders on challenges and best practices when it comes to managing your customers and the overall customer experience. #Business #Branding #Marketing
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The Unicorn Experience: A Diary of Customer Success Stories


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The Unicorn Experience: A Diary of Customer Success Stories
Matteo Trisolini
The truth is that Customer Success is not just about amazing experiences and success stories. Here we dive into what did not work, how we could fix it together and the role your Company Culture plays into turning Transactions into Experiences 😜 and delivering amazing Customer Experience #customersuccess #customerexperience Cover art photo provided by Boudewijn Huysmans on Unsplash: https://unsplash.com/@boudewijn_huysmans
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Discussing Stupid: Talking Digital Customer Experience


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Discussing Stupid: Talking Digital Customer Experience
Virgil Carroll
Discussing Stupid tackles ‘stupid’ in digital customer experience through tongue-in-cheek discussions and practical, real world examples. Hosted by Virgil Carroll, this podcast features discussions with industry pros while exploring the crazy things our consumers do and the bad practices we use. All wrapped up in some useful and sometimes sarcastic advice.
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Hello Customer, a Podcast About Delivering Extraordinary Customer Experience


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Hello Customer, a Podcast About Delivering Extraordinary Customer Experience
Espree Devora & Leslie Cottenjé
Why should you invest in truly knowing your customer? What's the benefit of being customer-centric as an organisation? We are absolutely convinced that the winners of the future are the companies that put their customers first in absolutely everything that they do. And I can tell you this over and over again, still, it's my opinion. Together with Espree, we are exploring great customer experience stories in an industry that absolutely needs to understand customers, they thrive on truly under ...
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Elevating the Customer Experience: A podcast from Nuance


Nuance is dedicated to offering actionable resources and support to help your organization adapt and thrive amid disruption—and beyond. From mobilizing work-from-home teams in record speed and leveraging AI technology, to scaling and pivoting services, this crisis has reshaped our understanding of what is possible. In this exclusive series, we explore how to meet today’s urgent CX challenges—while developing new mindsets, processes, and capabilities that will prove invaluable in the post-COV ...
The message is coming loud and clear. Customers want more! More respect, more choice, and more help! And they also want less! Less hassle, fewer procedures, less aggravation. They want a better experience every time they deal with you. Please join us to learn how to deliver that “more” and that "less" to your customers. Each week, trailblazing experts in Customer Experience will share what's new, what's exciting and what you can do to transform how your customers perceive you and your compan ...
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CX For CXOs: Customer Experience, MarTech and Digital Truths


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CX For CXOs: Customer Experience, MarTech and Digital Truths
Namrata Balwani
From digital transformation to customer experience to MarTech, marketing is increasingly complex with data and technology at the centre. But it is still about human experience and brand experience. There’s an infinite number of ways that brands interact with customers today and thousands of tools to enable better CX. How do you as a CXO keep track of all that’s going on? That’s where I come in. I am Namrata Balwani, a Digital and Customer Experience Consultant, with a 20-year career & leader ...
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The Sense-sational Customer Experiences Podcast

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The Sense-sational Customer Experiences Podcast
Training for Results
Explore the idea that everything your customer knows about you is from input from their five senses.
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Navigating the Customer Experience


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182: The Power of Customer Loyalty: Why Existing Customers Are Our Top Priority with Tim Attinger
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Tim Attinger is Co-founder and President of OvationCXM, with nearly 30 years of executive management experience in financial services, financial technology and digital transformation. Prior to Co-founding OvationCXM, Tim held executive roles in digital transformation and growth with successful exits at Monitise, a global mobile money platform acqui…
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The Customer Experience Podcast


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245. Winning Through Relationships in the Digital Era w/ Rivers Pearce
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Businesses that have historically been built face to face. Personally. Even working by referral only. That’s what we’re exploring today with our guest - a sales and marketing leader who’s done e-commerce and digital marketing work for Fortune 500 level brands and who’s developed a deep expertise in the real estate and prop-tech industries.Ethan spe…
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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time


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VUCA and YOU - How to Lead in Complex Times
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This is the third in Dr. Michelli's four-part series on leading through VUCA (Volatility, Uncertainty, Complexity, and Ambiguity). In this episode, Dr. Michelli offers skills for reducing business Complexity.Av Dr. Joseph A. Michelli
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The Net Promoter System Podcast – Customer Experience Insights from Loyalty Leaders


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Ep. 213: Allison Hartsoe | Why Customer-Centric Isn't Enough: Measuring Customer Equity
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In this episode, guest Allison Hartsoe, managing director of customer and growth at EY and author of The Age of Customer Equity, and Rob Markey discuss calculating customer lifetime value, why understanding customer behavior generates more accurate revenue forecasts, and how to develop a high-quality approach to customer equity. If you’d like to pr…
In early March of 2023, thousands of experience management professionals from across the globe gathered in Salt Lake City to take part in the 2023 Qualtrics X4 Summit. Featuring keynote speakers like Martha Stewart, Malala Yousafzai, and Chip and Joanna Gaines, the X4 Summit succeeded in creating a memorable experience, while providing opportunitie…
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Customer Experience Goals with the CX Goalkeeper


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Unlocking the Return On Investment of Customer Experience: Making its Business Case with Hrushi Kulkarni
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The CX Goalkeeper had the great opportunity to interview Hrushi KulkarniLinkedIn Headline: XM Scientist | ex-CXPA Regional Council Member | CXAD (Dip) | Certified CX Practitioner | Storyteller | Speaker | Trainer | MBAHighlights:00:00 Game Start00:35 Hrushi's introduction02:23 Hrushi's values03:12 Why is ROI important?05:09 How to quantify ROI?09:3…
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The Intuitive Customer - Improve Your Customer Experience To Gain Growth


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When brands make silly mistakes: 5 rules guaranteed to ensure your failure
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A lot of the behavioral sciences can feel intimidating. However, it doesn’t have to be. The Five Rules Podcast Series is our attempt at giving you an easy entry point into the complex and messy world of Behavioral Science. This podcast is full of bad advice. If you do follow the five rules we present, we guarantee you will fail. We realize this mig…
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CX-Talks - Insights, Technologie und Management für bessere Customer Experience


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#82 Employee Experience Management als Chance. Oliver Skeide (InMoment) bei Peter Pirner
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Oliver Skeide (Director Consulting bei InMoment) im Gespräch mit Peter PIrner Wenn man Customer Experience Experten fragt, was das Wichtigste für herausragende Kundenerfahrungen ist, sind sich eigentlich alle einig. Die echten Highlights werden trotz aller technologischen Unterstützung immer noch durch das Zusammenspiel von Mitarbeitern und Kunden …
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The eCommerce Customer Experience Podcast

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Built to Win: Maximising CX with AI, Employee Experience, and Customer-Centric Culture with Annette Franz, Founder and CEO of CX Journey
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In this episode of The eCommerce Customer Experience Podcast, Annette Franz, Founder and CEO of CX Journey, joins Chris Kellner of DigitalGenius to discuss why businesses should prioritise employee experience, how to harness the power of AI for improved CX, and ten principles for becoming customer-centric. Annette is a certified customer experience…
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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time


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VUCA and YOU - How to Lead in Uncertain Times
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Dr. Michelli continues his four-part series on leading through VUCA (Volatility, Uncertainty, Complexity, and Ambiguity) by providing skills for taming Uncertainty.Av Dr. Joseph A. Michelli
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Navigating the Customer Experience


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181: The Art of Off-Boarding: Strategies for a Fantastic Experience with Tony Sternberg
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Tony Sternberg is the CEO and Co-Founder at ProsperStack, a platform that helps subscription businesses with automated retention. Prior to ProsperStack, Tony was president at CATS software, having joined the company as an early employee and playing key customer facing product and operations roles. With over a decade of experience in SaaS, Tony is p…
When it comes to your health or the health of a loved-one, it gets personal. That’s why it’s so important for healthcare providers to pay attention to the patient experience (PX). It can be different from customer experience, but there are similarities, and just like B2C experiences are influencing how B2B companies design and execute their program…
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The Customer Experience Podcast


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244. Selling From the Heart w/ Larry Levine
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Trust is the currency of sales.Where there’s more trust there are more sales. And trust is the result of selling from the heart. In a world of empty suits, today’s guest is leading a movement of authenticity, integrity, and trust inside the sales profession.Larry Levine is the bestselling author of Selling from the Heart, co-host of the Selling fro…
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Customer Experience Goals with the CX Goalkeeper


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Harnessing Agility for Customer Experience Success with Lee Houghton
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The CX Goalkeeper had the great opportunity to interview Lee HoughtonLinkedIn Headline: Empowering Senior Leaders To Improve Their Business Performance And People Engagement!! | Transitioning Change Teams From Just Surviving To Thriving | Host Of Business Problems Solved Podcast!Highlights:00:00 Game Start00:36 Lee's introduction01:29 Lee's Values0…
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The Intuitive Customer - Improve Your Customer Experience To Gain Growth


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Employee Experience is just a fad stupid! Or is it really the future?
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Fads come and go. From Tamagotchi’s to fidget spinners, we have seen plenty come and go. However, one fad that will never go out of style is treating your employees as the valuable resource they are. So, to answer our own question, Employee Experience is not just a fad and is definitely the future of a successful organization. We are fired up about…
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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time


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What is VUCA & How do YOU Thrive in Volatile Times?
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Leveraging his experience as a clinical and systems psychologist, Dr. Michelli explains the VUCA framework (Volatility, Uncertainty, Complexity, and Ambiguity) and offers tools for managing business/personal challenges related to VUCA. This episode is the first in a four-part series looking at each letter in VUCA. Specifically, this podcast focuses…
Attending concerts, sporting events, conferences, and other gatherings is a big part of our culture and could easily be considered the pinnacle of experience design. But there are so many elements that go into crafting the ideal event experience to make it truly memorable – how do you put it all together to exceed the high expectations of today’s c…
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Customer Experience Goals with the CX Goalkeeper


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Seeking The Frictionless Organization with Bill Price and David Jaffe
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The CX Goalkeeper had the great opportunity to interview Bill Price and David Jaffe Bill's LinkedIn Headline: President, Driva Solutions; Co-Founder, LimeBridge; Chair, Global Operations Council; Advisor, CustomerThink. David's LinkedIn Headline: Consulting Director and Partner in Limebridge Australia Co-author of The Best Service Is No Service Hig…
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The Intuitive Customer - Improve Your Customer Experience To Gain Growth


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80% of the companies fail to increase their satisfaction since 2010, why?
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I have been watching the American Customer Satisfaction Index for over 20 years. Many years, there wasn’t anything too surprising in the report. However, recently there has been, and it isn’t good news for most organizations. After nearly two decades of investment in customer experience, only 20 percent of organizations have managed to improve thei…
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The eCommerce Customer Experience Podcast

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Customer Success in the Digital Age: Leveraging Technology and Communities with Kristi Faltorusso, Chief Customer Officer of ClientSuccess
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In this episode of The eCommerce Customer Experience Podcast, Kristi Faltorusso, Chief Customer Officer of ClientSuccess, joins Chris Kellner of DigitalGenius to share her thoughts on scaling customer success teams effectively, leveraging new technologies for e-commerce growth, and the importance of building and maintaining customer success communi…
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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time


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Employees Aren’t Happy - Here are 5 Ways to Reverse the Trend
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Dr. Michelli explores 2023 US Gallup Customer Experience findings and offers five ways to buck a downward trend.Av Dr. Joseph A. Michelli
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Navigating the Customer Experience


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180: The Importance of Being Responsive with Yanique Grant
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Welcome to Navigating the Customer Experience. Thank you so much for joining us today for another episode. We have been on a little hiatus, our last episode published was the latter part of December 2022. It's been a roller coaster of 2023. And I'm so happy to bring you another episode of Navigating the Customer Experience. This episode is not an e…
There have been many guests on this show, each with unique stories and backgrounds about their path to becoming a customer experience professional. But we haven’t often discussed how YOU can develop your own professional life. So how is your career growth going? Are you new to the profession and need some tips, or are you a seasoned pro that could …
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CX-Talks - Insights, Technologie und Management für bessere Customer Experience


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#81 CX Management im Mittelstand. Christian Rahn (CMO2go) bei Peter Pirner
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Christian Rahn (CMO2go) im Gespräch mit Peter Pirner In der heutigen Folge beschäftigen wir uns mit dem Customer Experience Management im deutschen Mittelstand. Aber, was ist überhaupt ein mittelständisches Unternehmen? Tickt man dort so anders? Und wie groß sind die Baustellen, was die Kundenprozesse anbelangt wirklich? Mittelständische Unternehme…
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Customer Experience Goals with the CX Goalkeeper


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Harnessing Agility for Customer Experience Success with Naeem Arif (miniseries 2/3)
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The CX Goalkeeper had the great opportunity to interview Naeem Arif LinkedIn Headline: “Customer Experience” 🏆 Business strategies that deliver an amazing #CX #Retail #Hospitality #BusinessCoach #Mastermind #MWIT22 @UnitedCarpets Highlights: 00:00 Game Start 00:38 Naeem's introduction 04:03 Naeem's values 04:44 Agility in projects 06:52 Best practi…
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The Intuitive Customer - Improve Your Customer Experience To Gain Growth


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Discover True Value of an MBA: Just a Piece of Paper or a Must Have?
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One of our listeners, Clive Hearst has a bit of pickle he needs our help with today. He wants to know whether he should invest the time and money in getting his MBA. He wants to know what the true value is of an MBA, and whether it is a must-have for his career. The answer depends on a few things. It might surprise you to know I don’t have an MBA. …
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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time


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The ”Art” of pARTnership - How to Amplify Your Success
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Dr. Michelli provides three guidelines for evaluating partnership opportunities. Emphasizing the importance of partnerships, he shares helpful ways to ensure due diligence and mutual benefit.Av Dr. Joseph A. Michelli
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The Net Promoter System Podcast – Customer Experience Insights from Loyalty Leaders


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Ep. 212: Stacy Sherman | Elevating the Empathy: How an Elevator Service Company Built a Customer-Centric Culture
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In this episode, guest Stacy Sherman, founder of Doing CX Right, and Rob Markey discuss the importance of understanding the customer's perspective when you're trying to transform the customer experience, managing high-stakes CX for an elevator and escalator business, and why companies should consider journey mapping as a strategic tool to address c…
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The CX Leader Podcast with Steve Walker | A resource for customer experience leaders


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Putting the Humanity Back Into Patient Experience
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Healthcare in the United States is a complex, and often a divisive subject. With some healthcare companies focused on the bottom line, family practitioners can get overwhelmed and have little time to develop relationships with their patients. So when a company comes along and says that there IS a way for doctors to spend better time and provide bet…
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The Customer Experience Podcast


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243. Community: The Last Great Marketing Strategy w/ Mark Shaefer
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When it comes to building communities, many marketers are stricken with questions and fear — What if you lose control of the community? What happens when you no longer control the narrative? What will become of the unknown?On this episode, we’re joined by Mark Schaefer, Marketing Strategist, Author, Professor and Keynote Speaker. In his recent book…
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The eCommerce Customer Experience Podcast

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Customer Experience is a Business Purpose and Culture to Celebrate with Lee Roquet, Vice President of Customer Experience at Finch
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In this episode of The eCommerce Customer Experience Podcast, Lee Roquet, Vice President of Customer Experience at Finch, joins Chris Kellner of DigitalGenius to discuss the importance of customer experience programs, the role of digital transformation and community for CX, and how companies can be successful and profitable while prioritizing custo…
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Customer Experience Goals with the CX Goalkeeper


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Harnessing Agility for CX Success with Olga Potaptseva (miniseries 1/3)
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The CX Goalkeeper had the great opportunity to interview Olga Potaptseva LinkedIn Headline: Agile CX Solutions| Top 25 CX Influencer | CX Consultant | Founder of CXpanda 🐼 | CX mentor | Best-selling author and Speaker Highlights: 00:00 Game Start 00:37 Olga's introduction 05:42 Olga's values 07:32 Definition of agility 08:43 Agility and CX 11:04 Le…
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The Intuitive Customer - Improve Your Customer Experience To Gain Growth


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The Battle For Customer Attention: How To Come Out On Top
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Time is our most valuable resource. It’s a resource that you aren’t able to get any more of, no matter what you do, and you are losing more of it every second. When you look at it like that, asking people for their time a much bigger deal than you might have considered at first. Therefore, when you are spending it with them, you should make the mos…
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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time


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How to Be an Iconic Service Brand -Four Things You Must Master
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Using Zappos as an example, Dr. Michelli outlines four characteristics shared by iconic service brands and guides listeners on evaluating themselves against that criteria.Av Dr. Joseph A. Michelli
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Customer Experience Superheroes


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Customer Experience Superheroes - Series 10 Episode 4 - Exploring the Customer-centric mindset - Piotr Wojciechowski
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Every once in a while you meet, or as in the case of CX Superheroes podcast host Christopher Brooks, you get to work with an exceptional talent. Piotr Wojciechowski, CX practitioner with a design background is such a talent. Having delivered a CX transformation project together in Poland, Christopher is keen the rest of the world discovers the valu…
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The eCommerce Customer Experience Podcast

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Harnessing AI to Accelerate Customer Experience in the Luxury Industry with Richard Mogendorff, Co-Founder and Chief Digital Officer of Like Digital & Partners
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In this episode of The eCommerce Customer Experience Podcast, Richard Mogendorff, Co-Founder and Chief Digital Officer of Like Digital & Partners, joins Chris Kellner of DigitalGenius to share the importance of customer experience in the luxury space. They explore best practices for data-driven decision-making, potential trends for 2023, and how AI…
Customer experience is a wonderful blend of listening and understanding our customers, while creating the right actions to deliver amazing experiences. But putting all those pieces together is a tall task. How do we set up the right processes to ensure the right information is delivered to right employees, resulting in great experiences for our cus…
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The Customer Experience Podcast


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242. The Heartbeat Behind The Spreadsheet w/ Amer Syed
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49:12
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49:12
What’s the key to success in building a relationship- and referral-based business? Getting to the heartbeat behind the spreadsheet. Connecting with the people behind the numbers. That’s fundamental to the approach of today’s guest, who’s been a sales leader for home builders for years. Amer Syed has served at Century Communities, Toll Brothers, She…
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CX-Talks - Insights, Technologie und Management für bessere Customer Experience


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#80 CX Praxis MediaMarktSaturn. So geht Customer Journey Design. Holger Moewes (MediaMarktSaturn) bei Peter Pirner
35:16
35:16
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35:16
Holger Moewes (Head of Customer Experience, MediaMarktSaturn Deutschland) im Gespräch mit Peter Pirner Oft bekommt man ja den Eindruck, dass Customer Journey Design eine Wissenschaft für sich ist. Das liegt zum Teil auch daran, dass die Journeys selbst durchaus komplex sein können. Oder man kann sich nicht richtig in die Kundenreise hineindenken, w…
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Customer Experience Goals with the CX Goalkeeper


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Orchestrating Customer Experience in Business with Sergio Rossini
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36:36
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36:36
The CX Goalkeeper had the great opportunity to interview Sergio Rossini LinkedIn Headline: Sales, Marketing & CX Director presso Sagres ® Highlights: 00:00 Game Start 00:36 Sergio's Introduction 02:59 Sergio's Value 04:18 The playing field of CX professionals 09:08 Executive Support - HowTo! 14:41 Getting Things Done on a strategic level 23:06 List…
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The Intuitive Customer - Improve Your Customer Experience To Gain Growth


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Critical issue: How to increase your price without losing Customers
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26:57
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26:57
Price increases are part of today’s business environment. Unless you live on the moon, you are experiencing them from your suppliers, too, and will pass those on to your customers also. However, if you handle the price increase the wrong way, you will also likely be losing some of those customers, too. One of our listeners, Alan Flower, has a pickl…
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Keep Smiling: The E-Commerce Customer Experience Podcast

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Ep. 035 - Tygh's Interview on The Checkout with Adii Pienar of Cogsy
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44:18
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44:18
This episode is a recent conversation I had with author and 3x founder, Adii Pienar. After building Conversio & WooCommerce, Addi is leading a company called Cogsy, making inventory management and financial systems for Shopify and Amazon sellers. In this conversation we review how SellerSmile got it's start and some interesting ideas around custome…