Customer Service is a podcast by Canoe Club where we ask and answer questions with guests about style, culture, and more.
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Welcome to Paolo Fabrizio's podcast show about Digital Customer Service. Read more on https://customerserviceculture...
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Customer Service Culture è il podcast dedicato al servizio clienti digitale e alla diffusione della 'cultura del cliente' in azienda. Paolo Fabrizio condivide casi studio, approfondimenti e interviste a manager. Scopri i servizi per le imprese ➡️ https://customerserviceculture.com/
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Customer service, done right, can be your company’s single, biggest, competitive advantage. Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business. Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other cus ...
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Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and w ...
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The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Intercom
On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support. Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter 🏠 www.intercom.com
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McAfee customer service phone number +!855-388-3300
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For McAfee customer service number, call 2029602084. Support is available 24/7 to assist with antivirus software installation.
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Welcome to the Journey On Customer Service podcast, where amazing things happen.
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Welcome to the Customer Service in 60 seconds, where you get tips and more information on how best to render service to customers.
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Examining the relationship between your company and your customer.
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Customer Service Reps have to go through alot each day while making the customer feel good but what we REALLY wanna say we got to hold back this is REAL STORIES of how it goes down in a call center
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Simple customer service software that scales with your business. Kayako makes it easy to deliver an unrivalled customer support experience.
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In these days of competitive markets, the business that excels at customer service is the one that will not only maintain their position, but grow. You could answer the question "What is Customer service" by saying that it is about "exceeding" the expectations of the client, not just "satisfying" them. For more written content on this topic, visit: https://learnforfree.biz/category/english/customer-service/ Learn For Free podcast series produced , managed and distributed by https://allsuper. ...
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Welcome to the Smarter Selling: Customer service. Who is selling? Everyone!!! podcast, where I share my thoughts of my recent holiday and customer service excellence. It’s so easy to influence/ look after your customer once everyone in the business realises it’s also THERE business! (Not just the sales persons job).
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I will be providing information on how to navigate the customer service call center industry.
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Hi, I am Carole T. the host of The Customer Service Therapy Podcast! You can also find me on Youtube as The Burned-Out Bee: https://bit.ly/3CL6onR As a former customer support representative, I share my own experience, both personal and professional. Sometimes on my own and sometimes with guests. Together, we discuss various Customer Service hot topics from the agents' perspectives. It is done with NO filters and NO bs#! Just some necessary realness shared with fun, humor, empathy, and respect.
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To Reach Kindle Customer Service Dial 1-844-601-7233 to Resolve the Internet Connectivity issues of the E-Book Readers.
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I’m a husband, father, and long-time worker of the customer service industry. This is a comedy/rant podcast dedicated to the people that get to speak to the worst of humanity. I’ll be sharing my own experiences, reading family, friend, and listener stories, maybe dive into paranormal with crazy stories about stores/restaurants. There’s a lot we can do and I plan on creating a community. I look forward to sharing my stories hearing/sharing yours!
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Gavin Scott, charismatic customer service expert, hosts this weekly podcast where he shares his own experiences of being in the military, of business, of sport and of life, all through the magic of storytelling. Gavin's stories and humour are guaranteed to brighten your day.
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BITDEFENDER have expanded throughout in recent years. But the BITDEFENDER Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of BITDEFENDER by diak9uling up the BITDEFENDER Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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XFINITY have expanded throughout in recent years. But the XFINITY Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of XFINITY by diak9uling up the XFINITY Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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ROADRUNNER have expanded throughout in recent years. But the ROADRUNNER Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of ROADRUNNER by diak9uling up the ROADRUNNER Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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TUTANOTA have expanded throughout in recent years. But the TUTANOTA Customer’ service Phone” Number, sometimes the users face some Customer’ issues hhhhhhwith it. If you are facing problems with your TUTANOTA or TUTANOTA
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SYMPATICO have expanded throughout in recent years. But the SYMPATICO Customer’ service Phone” Number, sometimes the users face some Customer’ issues hhhhhhwith it. If you are facing problems with your SYMPATICO or SYMPATICO
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Dial Kindle Customer Service 1:844:601:7233 Phone Number to Resolve the any technical or internet connectivity issues of the E-Book Devices.
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EARTHLINK have expanded throughout in recent years. But the EARTHLINK Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of EARTHLINK by diak9uling up the EARTHLINK Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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HOTMAIL have expanded throughout in recent years. But the HOTMAIL Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of HOTMAIL by diak9uling up the HOTMAIL Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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TRENDMICRO have expanded throughout in recent years. But the TRENDMICRO Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of TRENDMICRO by diak9uling up the TRENDMICRO Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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ESET have expanded throughout in recent years. But the ESET Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of ESET by diak9uling up the ESET Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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HUSHMAIL have expanded throughout in recent years. But the HUSHMAIL Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of HUSHMAIL by diak9uling up the HUSHMAIL Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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ICLOUD have expanded throughout in recent years. But the ICLOUD Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of ICLOUD by diak9uling up the ICLOUD Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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TUTANOTA have expanded throughout in recent years. But the TUTANOTA Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of TUTANOTA by diak9uling up the TUTANOTA Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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CHARTER have expanded throughout in recent years. But the CHARTER Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of CHARTER by diak9uling up the CHARTER Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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AVG have expanded throughout in recent years. But the AVG Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of AVG by diak9uling up the AVG Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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WEBROOT have expanded throughout in recent years. But the WEBROOT Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of WEBROOT by diak9uling up the WEBROOT Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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YAHOO have expanded throughout in recent years. But the YAHOO Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of YAHOO by diak9uling up the YAHOO Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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AOL have expanded throughout in recent years. But the AOL Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of AOL by diak9uling up the AOL Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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MSN have expanded throughout in recent years. But the MSN Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of MSN by diak9uling up the MSN Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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AVIRA have expanded throughout in recent years. But the AVIRA Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of AVIRA by diak9uling up the AVIRA Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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AIM have expanded throughout in recent years. But the AIM Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of AIM by diak9uling up the AIM Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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THUNDERBIRD have expanded throughout in recent years. But the THUNDERBIRD Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of THUNDERBIRD by diak9uling up the THUNDERBIRD Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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NORTON have expanded throughout in recent years. But the NORTON Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of NORTON by diak9uling up the NORTON Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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GMX have expanded throughout in recent years. But the GMX Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of GMX by diak9uling up the GMX Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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PROTONMAIL have expanded throughout in recent years. But the PROTONMAIL Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of PROTONMAIL by diak9uling up the PROTONMAIL Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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OUTLOOK have expanded throughout in recent years. But the OUTLOOK Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of OUTLOOK by diak9uling up the OUTLOOK Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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COMCAST have expanded throughout in recent years. But the COMCAST Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of COMCAST by diak9uling up the COMCAST Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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209: Achieving NPS Growth Through Client Engagement
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38:16Summary In this episode of the Customer Experience Revolution podcast, host Dave Murray speaks with Victor Aranda from KeyBank about the transformative 'Moments Matter' initiative. They discuss the framework's three pillars, the impressive growth in Net Promoter Score (NPS), and the strategies implemented to sustain momentum and consistency in clie…
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207. Chase Starter Pack, Animal Sanctuary, & Dairy Cyber Attack
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1:42:23Timothy & Chase talk about a Chase starter pack, animal sanctuaries, and the dairy cyber attack. Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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#44 Customers see internal communication issues
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18:45Customers notice what's not working well inside. Paolo Fabrizio shares an eye-opening case of how internal communication issues reflect themselves externally.Av Paolo Fabrizio
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Measuring every conversation: How CX Score is changing the game
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43:15CSAT has long been the go-to metric for support teams - but now there's a better way to measure how customers really feel. In this episode, Jared Ellis, Senior Director of Global Product Support at Culture Amp, joins Intercom’s Bobby Stapleton to explore his team's experience trialing Intercom’s new AI-powered Customer Experience Score. They unpack…
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#218 7 segnali tossici nelle conversazioni con il cliente
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34:20Che avvengano con clienti esterni o interni, le conversazioni digitali assorbono tempo ed energia in ogni reparto aziendale. Paolo Fabrizio illustra 7 segnali tossici ricorrenti che incidono su numero ed efficacia delle interazioni - e di conseguenza - su tempi, costi di gestione e relazione con il cliente! Articolo completo QUI >>…
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179: Balancing AI and Humanity in CX with Frederic Durand
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23:11Balancing AI and Humanity in CX with Frederic Durand, CEO of Diabolocom In today’s episode, we’re thrilled to welcome Frederic Durand, Founder and CEO of Diabolocom, a global leader in customer experience solutions powered by proprietary AI. With over two decades of experience transforming customer service for brands like Mitsubishi Electric, Nikon…
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206. Summer 2025 Ins & Outs, Blunt Rotations, & Shorts
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1:44:29Timothy & Chase talk about summer 2025 ins and outs, blunt rotations, & shorts. Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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208: Building Relationships in the Digital Age
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36:41Summary In this episode of the Customer Service Revolution podcast, John DiJulius discusses the critical importance of human experience in business, emphasizing that while technology can enhance service, it cannot replace the unique value of personal interactions. He introduces the concept of URX (You Are the Experience) and highlights the decline …
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205. Cannes Film Festival, Espresso Machines, & Sunburns
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1:32:28Timothy & Chase talk about the Cannes Film Festival, espresso machines, & sunburns. Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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Summary In this episode of the Customer Service Revolution Podcast, John DiJulius and Denise Thompson discuss the importance of transforming negative experiences into positive ones in customer service. They explore the concept of the Customer Bill of Rights, emphasizing the significance of consistency in service delivery. The conversation delves in…
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204. The Worst Dressed Sport, Supreme Hats, & Smoking Salvia
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1:36:10Timothy & Chase talk about the worst dressed sport, Supreme hats, & smoking salvia. Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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206: The Key to Keeping Your CX TOMA
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36:16Summary In this episode Chief Revolution Officer John DiJulius talks to Kevin Sloan, Executive Vice President, Head of Retail Banking,for KeyCorp. As Head of Retail Banking, Kevin Sloan leads the execution of KeyBank’s retail relationship growth strategy centered on helping clients and communities thrive. His responsibilities include leading 5,500 …
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203. Memorial Day Sale, Summer Outfits, & Kindergarten Art
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1:43:27Timothy & Chase talk about Canoe Club’s Memorial Day sale, summer outfits, & kindergarten art. Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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205: Secret Service - The Power of Personalizing Service, Part 2
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27:24Summary IIn this episode of the Customer Service Revolution podcast, Denise Thompson and John DiJulius discuss the importance of personalized customer service and the techniques of 'Secret Service' that can enhance customer experiences. They explore how to implement these techniques effectively, the significance of knowing clients personally, and t…
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#43 Avoid these slippery conversational hiccups
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17:05Most customers are excellent service assessors because they detect any conversational hiccups and take them into account within their experience. Paolo Fabrizio share two case examples that occurred both in person and over digital support channels. Read full article here >>Av Paolo Fabrizio
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202. Ebay Saved Searches, Fall Trend Predictions, & Lime Scooters
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1:33:31Timothy & Chase talk about their Ebay saved searches, Fall trend predictions, & lime scooters. Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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204: Secret Service - The Power of Personalizing Service, Part 1
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22:49Summary In this episode of the Customer Service Revolution podcast, Denise Thompson and John DiJulius discuss the importance of customer experience, particularly in the context of the Customer Experience Executive Academy. They explore how businesses can navigate economic uncertainty by focusing on enhancing customer experiences. John shares insigh…
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199. Getting Started, hXc, & Texas (Interview with Brandon Mahler)
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1:18:26Timothy & Chase talk with Brandon about getting started in the industry, hardcore music, and Texas. Follow Brandon: @brandon.a.mahler on Instagram Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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Summary In this episode of the Customer Service Revolution podcast, Denise Thompson and John DiJulius discuss the recent trend of companies filing for bankruptcy, particularly those known for poor customer service. They explore the concept of the experience gap, where customers feel they are paying more for less, leading to a revolt against compani…
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Timothy & Chase celebrate their 200th episode of the podcast! We tried out a new recording set-up this episode and had a few technical difficulties, but everything should be all ironed out for you next time! Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com…
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From siloed to seamless: What it really takes to unify the customer journey
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30:34When customer experience lives in silos, customers feel the gaps — and businesses miss opportunities to build loyalty. In this episode, John Durocher, Chief Customer Officer at Calix, joins Intercom’s Senior Director of Human Support Bobby Stapleton to discuss how breaking down silos, embedding customer success into every team, and using AI for sma…
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Summary In this conversation, Dr. David Horsager, a leading authority on trust, discusses the critical role of trust in leadership and business. He emphasizes that trust is not just a soft skill but a fundamental component that affects the bottom line. The discussion covers the historical context of trust, the shift towards personal trust in the di…
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#217 Corso di formazione o percorso di up-skilling?
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32:26Nel Digital Customer Service aggiornare le competenze è vitale. La differenza rispetto a pochi anni fa? Oggi è necessario adeguarle costantemente scegliendo con cura metodo e tipo di intervento. Paolo Fabrizio condivide la sua esperienza per aiutarti a investire in modo consapevole. Articolo completo su CustomerServiceCulture.com >>…
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199. Interview with Dan from Danny D’s Mud Shop
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1:37:11Timothy & Chase talk with Dan from Danny D’s Mud Shop about pottery, the food industry, & life in LA. Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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178: Hospitality That Makes Sun 'n Fun Soar With Gene Conrad
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42:03In this high-flying episode, we sit down with Gene Conrad, President and CEO of the Aerospace Center for Excellence and Sun 'n Fun Aerospace Expo in Lakeland Florida. Sun 'n Fun is one of the largest aviation events in the country and welcomes over 200,000 visitors annually. Key Takeaways: ✈️ Safety First – Safety is the primary focus for the airsh…
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201: Navigating Uncertainty: Leadership Strategies for Tough Times
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26:48Summary In this conversation, John DiJulius discusses strategies for leaders to navigate staff uncertainty during economic downturns. He emphasizes the importance of over-communication, transparency, and fostering a positive work environment to maintain morale and team camaraderie. The discussion also highlights the need for leaders to focus on emp…
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#42 Why you need more thinking customers
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21:32What do Charlie Chaplin and AI allucinations have in common? As Gen AI is re-shaping customer service models you need more thinking customers. Listen to this eye-opening episode thru Paolo Fabrizio's voice. Read full article here >>Av Paolo Fabrizio
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198. Matt from Cowgirl, Return from Japan, & Danny D’s Event
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1:41:43Timothy & Chase talk about the return from their trip to Japan, CC’s upcoming event with Danny D’s, and they interview Matt from Cowgirl. Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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200: Indicators of Failing Customer Service: Navigating Customer Service Challenges in a Weak Economy
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36:22In this episode, Denise Thompson and John DiJulius celebrate the 200th episode of the Customer Service Revolution podcast. They discuss the importance of customer service, especially in a weak economy, and how companies that neglect customer experience often face dire consequences. John emphasizes the need for a Return on Experience (ROX) dashboard…
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197. Live from Tokyo! (April 2025)
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1:19:46Timothy & Chase come to you live from Tokyo to talk about their buying trip. Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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199: Creating a Zero-Risk Customer Experience
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27:14summary In this episode, Denise Thompson and John DiJulius discuss the importance of creating a zero-risk environment in customer service. They share personal experiences and examples from companies like Warby Parker and Amazon, emphasizing the need for businesses to anticipate service failures and empower employees to resolve issues effectively. T…
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196. Booyah Guy, Garage Living Rooms, & Curling/Lawn Sports
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1:38:37Timothy & Chase talk about booyah guy, garage living rooms, & curling/lawn sports. Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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177: Developing Coaches Who Get Results: Key Trends in Modern Leadership Training
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21:10In this episode of the Customer Service Academy Podcast, we explore the evolving world of leadership development and the critical traits every modern leader needs to succeed—empathy, adaptability, continuous learning, time management, and effective employee engagement. The workplace is changing—and so are the skills leaders need to thrive. We break…
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The Future of Customer Experience Starts with Smarter Listening
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35:14Customer experience is only as strong as the feedback that shapes it but fewer customers are speaking up. In this episode, Isabelle Zdatny, Head of Thought Leadership at the Qualtrics XM Institute, joins Intercom’s VP of Customer Support Declan Ivory to unpack the decline in customer feedback – and what it means for businesses aiming to deliver wor…
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198: The Value of Outspoken Employees
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34:34summary In this episode of the Customer Service Revolution Podcast, John DiJulius discusses the critical role of employee feedback in shaping company culture and improving customer experience. He emphasizes the importance of encouraging outspoken employees, differentiating between divine discontent and negative attitudes, and the necessity of effec…
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195. Canoe Club Town, Chase’s Onigiri Business Idea, & Stying Impossible Pieces
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1:56:20Timothy & Chase talk about a Canoe Club town, Chase’s Onigiri business idea, & stying impossible pieces. Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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197: Structuring Your Presentations for Maximum Impact
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42:32Summary: In this episode of the Customer Service Revolution Podcast, John DiJulius shares insights on the art of engaging presentations, emphasizing the importance of icebreakers, audience connection, and storytelling. He discusses the structure of effective presentations, customization for different audiences, and practical advice for aspiring spe…
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The Hidden Cost of Misdiagnosing Customer Issues (And How AI Can Help)
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38:37Too often in support, more time is spent diagnosing an issue than resolving it – and that’s a problem. In this episode, Maxime Manseau, VP of Support at Birdie, joins Intercom's Senior Director of Human Support Bobby Stapleton to explore the hidden costs of misdiagnosis in customer support: longer resolution times, frustrated customers, and burned-…
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#41 Even a young job applicant is a customer
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15:49Great Customer Culture pays off! A company has treated a young job applicant as a customer and after such a positive experience he accepted that job offer. Listen to Paolo Fabrizio's insights. https://bit.ly/Pod-EN-41Av Paolo Fabrizio
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Built For You Spring '25: Fin Can Now See, Speak, and Take Action
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18:40Our vision for Fin, Intercom's AI agent, is to answer any question, on any channel, across any platform. With our latest Built For You announcements, that vision is now a reality. Join Chief Product Officer Paul Adams and other product leaders as they introduce exciting new capabilities. Watch the video here: https://bfy.intercom.com/ Newsletters: …
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196: Navigating Price vs. Quality in Service
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32:24In this episode of the Customer Service Revolution podcast, John DiJulius and Denise Thompson explore the critical aspects of customer experience, emphasizing the importance of value over price, the role of personalization, and the need for businesses to create a culture of service excellence. They discuss various case studies, including airlines a…
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194. Most Slept on Items at Canoe Club, Midwestern Blue Collar Men, & Post True Crime Podcasts
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1:27:40Timothy & Chase talk about the most slept on items at Canoe Club, midwestern blue collar men, and what they're listening to post true crime podcasts. Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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#216 Quanto vale la Cultura del Cliente in Azienda?
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25:44Con alcune dinamiche che osservi in azienda puoi già farti un'idea di massima. Se però ti chiedessi 'quanto vale la cultura del cliente in azienda' sapresti rispondere con precisione? Ti presento uno strumento per misurarla in modo efficace. Articolo completo su CustomerServiceCulture.com >>Av Paolo Fabrizio
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An AI-first approach: How RB2B created a lean, scalable support system
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45:18As RB2B scaled, its support team needed a way to handle growing demand without adding headcount. Head of Technical Operations Robb Clarke turned to AI as the solution. In this conversation with Intercom's Senior Director of Automated and Proactive Support Ruth O'Brien, Robb details how implementing Fin AI Agent created a scalable support system tha…
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195: The Key to Successful Multi-Location Management
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26:26Summary In this episode of the Customer Service Revolution podcast, Denise Thompson and John DiJulius discuss the importance of creating consistency in customer service across multiple locations. They explore the challenges businesses face when scaling, the six components of customer experience, and the significance of proof of concept in training.…
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193. All About the Canoe Club x Beams+ Collaboration! (Minisode)
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34:58Timothy & Chase talk about Canoe Club’s first collaboration with Beams+! Collection drops Friday, March 14 @10amMST, online and in-store. Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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192. Diesel Jeans, Common Projects, & Pepperoni Slices
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1:34:39Timothy & Chase talk about diesel jeans, Common Projects, & pepperoni slices. Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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Podcast Summary: In this episode of the Customer Service Revolution podcast, John DiJulius discusses the critical aspects of customer experience and employee engagement. He emphasizes the importance of maintaining a positive employee mindset, the challenges faced by the younger workforce, and the significance of service aptitude in delivering excep…
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176: Crafting Memory Making, Loyalty Building Theme Park Experiences
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25:43In this episode of Customer Service Academy, we take a deep dive into the evolving world of theme parks, desitnations, and attractions—and how you can ensure you are delivering loyalty-building experiences for yoru guests. As customer expectations continue to change and evolve, theme parks, resorts, and destinations must innovate to remain competit…
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191. Dressing Order, Fashion Philosophy, and Backing in to Park
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1:43:00Timothy, Cole, & Alec talk about dressing order, fashion philosophy, & backing in to park. Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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