Bästa Vic Cooper podcaster (2024)

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Ep: 6 - The Future of AI in CX: Letting AI Drive 50:04

14d ago50:04

50:04

Kicking off a new season of the podcast, we take a quick look back before tackling the question of how AI is changing the landscape of CX. We also discuss how AI is revolutionizing not just customer service but also the way we think about, procure, and implement AI. And Tom greatly oversimplifies the deployment of AI, though he has a good point. Th…

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Ep:5 What are some of the most common CX mistakes? 39:52

7M ago39:52

39:52

In this episode, Vic and Tom discuss some of the most common CX mistakes they see and offer some thoughts on how to fix them. Also, Vic channels a previous poor CX with AT&T and has to be bleeped as he relives the experience. Thanks for listening! Questions or comments about the show? Ideas for future episodes? Interested in being a guest? Reach ou…

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Ep:4 Why are we so excited about Enterprise Connect 2023? 45:19

1+ y ago45:19

45:19

In this podcast, we discuss the upcoming Enterprise Connect Conference, why conferences still matter, what we are doing at EC, and why we are so excited to take the podcast on the road! Thanks for listening! Questions or comments about the show? Ideas for future episodes? Interested in being a guest? Reach out to us for more info. Email – info@your…

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Ep: 3 Why is leadership so critical to CX? - Interview with Brad Cleveland 45:44

2y ago45:44

45:44

In this episode, we sit down with Brad Cleveland, know throughout the world for his insight into all things related to customer experience. Brad is an industry veteran who is one of the leading recognized thought leaders and consultants, as well as a frequent speaker and author of several books. Today, we discuss the important subject of leadership…

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Ep:2 What's the difference between good chat vs. bad chat? 35:21

2y ago35:21

35:21

In this episode, we explore a tale of two chats - one that was excellent, and one that, well, sucked. As more and more interaction go to chat, it is important for companies to not just support chat, but excel at chat. Join us as we deep dive into these two experiences and break down the differences. Thanks for listening! Questions or comments about…

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Ep:1 Why does customer service still suck? 33:13

2y ago33:13

33:13

On our very first episode, we dive into the sad reality that customer service still stinks. Why is this the case? Why is this still a struggle despite large investments in upgrades and moving to the cloud? Tune in as we begin the journey into why customer experience still sucks and what can be done to turn things around. Thanks for listening! Quest…

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8. La La Land Christmas Special 1:25:12

3y ago1:25:12

1:25:12

8. La La Land Christmas Special Discover the inspiration behind La La Land's iconically Australian Christmas gift ranges - as told by Elie Azzi - Co-founder, Owner and Creative Director. Plus learn how you could win a tree full of baubles and sprinklings of Christmas Cheer! (only until 11th Nov 2021).... yes! Enjoy this latest installment of the I …

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7. Emma Cook The Australian Natural Soap Company 52:10

3+ y ago52:10

52:10

Today we're in the Dandenong region of Victoria, Australia, discovering how Emma Cook, founder of The Australian Natural Soap Company is living her values by creating prodcuts that are good for your skin, and great for the planet. We love how Emma is living those values in every aspect of her business from sourcing, production and distribution... w…

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6. Stories from the Blue Mountains - Kara Cooper of Mount Vic and Me 53:03

3+ y ago53:03

53:03

Today I’ll be taking you to the Blue Mountains, in NSW, to discover how Kara Cooper of ‘Mount Vic and Me’ started her business, where she gets her inspiration for her Political designs; her passion for birds; and how she loves depicting Australia’s lesser-known natives. You’ll love hearing her stories of the inspiration behind her bright and beauti…

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5. Victoria McGrane of The Scenic Route shares her life on the road on a bus called Daisy 1:10:02

3+ y ago1:10:02

1:10:02

Today we're seeing Australia through the eyes of Victoria McGrane, founder and illustrator behind The Scenic Route. Learn how Victoria's passion for traveling Australia inspires her artwork, and her interesting experience living in a church bus called Daisy when COVID hit. If you've ever wanted to travel around Australia on a bus; or want to be ins…

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4. Heide Hackworth - How Earth Greetings creates a brighter future for our wildlife and our planet 1:12:06

3+ y ago1:12:06

1:12:06

Today we're in Adelaide in South Australia, discovering how Heide Hackworth, founder of Earth Greetings created a carbon-neutral business well before 100% recycled paper was even available in Australia. Her passion for creating a brighter future for our wildlife and our planet shines through in this special episode and in her beautiful business. Le…

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3. The Pioneer of Australiana Design - Elie Azzi of La La Land 1:13:17

3+ y ago1:13:17

1:13:17

Discover the story of La La Land - a leading Australian giftware brand, design studio, and publisher of artists and illustrators - as told by Elie Azzi - Co-founder, Owner and Creative Director. Learn of his humble beginnings; his creative design process that uses history, nature and art as its muse (with an Aussie twist of course!); and some sneak…

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2. An Australian Business COVID Survival Story - Peggy and Finn 25:24

3+ y ago25:24

25:24

Have you ever wondered what it's REALLY like to own your own business? As any business owner will tell you, it's not all unicorns and rainbows. In this episode, discover how Olly Parsons, CEO and co-founder of Peggy and Finn, survived and thrived during COVID while completely losing their main customer base - the wedding market. Wow! This episode d…

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1. BUSHWALK CANDLES - Arabella Lubbers maker of Beeswax Candles in Australia 27:54

3+ y ago27:54

27:54

Learn how Arabella Lubbers, founder of Bushwalk Candles, creates unique, Australian made scents to transport you to the Australian bush; her connection to Banjo Patterson, and how she supports local beekeepers and bees. Amazing! 🥰Av Arabella Lubbers

Podcaster värda att lyssna på

Vic Cooper podcaster

Podcaster värda att lyssna på

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Your Call is Very Important to Us

Tom Brannen and Vic Cooper

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I Still Call Australia Home.com Podcast

Felicia

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Ep: 6 - The Future of AI in CX: Letting AI Drive 50:04

1
Ep:5 What are some of the most common CX mistakes? 39:52

1
Ep:4 Why are we so excited about Enterprise Connect 2023? 45:19

1
Ep: 3 Why is leadership so critical to CX? - Interview with Brad Cleveland 45:44

1
Ep:2 What's the difference between good chat vs. bad chat? 35:21

1
Ep:1 Why does customer service still suck? 33:13

1
8. La La Land Christmas Special 1:25:12

1
7. Emma Cook The Australian Natural Soap Company 52:10

1
6. Stories from the Blue Mountains - Kara Cooper of Mount Vic and Me 53:03

1
5. Victoria McGrane of The Scenic Route shares her life on the road on a bus called Daisy 1:10:02

1
4. Heide Hackworth - How Earth Greetings creates a brighter future for our wildlife and our planet 1:12:06

1
3. The Pioneer of Australiana Design - Elie Azzi of La La Land 1:13:17

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2. An Australian Business COVID Survival Story - Peggy and Finn 25:24

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1. BUSHWALK CANDLES - Arabella Lubbers maker of Beeswax Candles in Australia 27:54

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