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The Daily Standup

Lifetime Value Media

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Do you want to know what other customer success and post-sale professionals are thinking about, struggling with, or succeeding with? The Daily Standup is the flagship podcast on the Lifetime Value Media network, cohosted by Dillon Young, Jean-Pierre "JP" Frost, and Rob Zambito. We're publishing daily and sharing the most diverse and unfiltered array of guests. Tune in to hear industry titans and newbies alike chopping it up, sharing their hot takes, workshopping their current challenges, or ...
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Feminine Frequency Radio Network

Feminine Frequency Radio Network

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The Mission of our Network is to be a platform for Women to have their stories heard, connect and evolve through knowledge and conscious practice. We have different Shows On Every Day of the Week. Check out all of our Hosts as they spread consciousness and help to raise the feminine frequency.
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#HANX for the Memories: The Tom Hanks Podcast

Joey Lewandowski and Mike Manzi

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Joey Lewandowski and Mike Manzi have covered the ups and downs of the careers of Nicolas Cage, Keanu Reeves, Charlize Theron, and more. Then, they had an epiphany: why not watch good movies? That's how they landed on Tom Hanks, whose hits far outweigh his misses. Join them! Presented by the CageClub Podcast Network.
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#CruiseClub: The Tom Cruise Podcast

Joey Lewandowski and Mike Manzi

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Joey Lewandowski and Mike Manzi have covered the ups and downs of the careers of Nicolas Cage, Keanu Reeves, Charlize Theron, and more. Then, they had an epiphany: why not watch good movies? That's how they landed on Tom Cruise, whose hits far outweigh his misses. Join them! Presented by the CageClub Podcast Network.
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Breaking Down The Business

The Epiphany Network

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Rare conversations with music industry insiders to help new aspirants navigate the maze of the music business. Bring clarity to all your questions while learning how to “go pro” in this game of music.
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Hip Hop Review Podcast

BluePrint Podcast Network

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VonteThePro & WillGil Listen to new and classic Hip Hop albums/mixtapes and sit down every week to discuss their top tracks, least favorites , ratings and more. Checking out whats hot in the streets so you know whats going on!
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Mystic Margaritas ~ Marge Bowen & Margaret Miller

Inspired Choices Network

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Have you ever wondered what mysticism truly is? Have you ever considered what is available to create more mysticism or magic in your world? Dancing with the mystic within you creates great opportunities that lead to magical changes! This magic is how our energy fields and intuition support us in relationships, work, finances and well, just having fun! Mystic Margaritas is created from both of our names being Margaret – which means Pearl. Our combined experience and knowledge have created pea ...
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You can't swing a dead cat these days without hitting a couple "experts." But JP has noticed something about so-called expertise - it's easier than ever to claim, but the real stuff seems harder than ever to find. Sign up for Lifetime Value's newsletter! Real news, decent humor, and NO personal opinions: https://lifetimevalue.link/subscribe Tell us…
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Anika Zubair is just gonna say it: we in CS ought to be acting a lot more like salespeople. And in so doing, should get a lot of the same resources, too. Subscribe to our newsletter, publishing weekly! https://www.lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - Intro 00:01:25 - Anika’s journey: 13 years in post-sales success 00:02:46 - Money…
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Linda Lipovetsky thinks CS professionals are unique in a number of hard-to-detail (but not impossible) ways. Sign up for the Lifetime Value newsletter here: https://lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - Intro 00:01:33 - The misunderstood value of CSMs 00:04:11 - Building trust in customer relationships 00:06:08 - The role of curios…
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Derrick Smith II shares lessons on how AI has worked for him, and where he's fallen short in using it. Subscribe to our (not so serious) industry newsletter! https://www.lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - Intro 00:01:22 - Derrick Smith II 00:02:09 - AI-powered CSM tools: friend or foe? 00:03:11 - The dangers of over-relying on t…
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PM-turned-CSM-turned-PM-turned-founder Pallavi Gadepalli shares what made her successful and how her new project builds upon it. Subscribe to our newsletter, publishing weekly! https://www.lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - Intro 00:00:30 - Rob’s train adventure begins 00:00:56 - Meet Pallavi: from developer to founder 00:02:26 …
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Empathy ain't all it takes, but it's hard as heck to do the (any?) job without it. Sign up for Lifetime Value's newsletter! Real news, decent humor, and NO personal opinions: https://lifetimevalue.link/subscribe Tell us your thoughts on the show! Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/ ⏱️ Timestamps: …
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Arit Nsemo is a CS leader with a secret: you don't need the title to inspire or to impact change. Subscribe to the Lifetime Value newsletter! News, humor, and NO opinions: https://lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - The toilet paper analogy 00:16:00 - Introducing Arit 00:56:00 - Leading from any seat in CS 02:08:00 - Shifting the…
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If you're wrestling with this job market, Zack Zweber's got some tips for your next interview. Sign up for Lifetime Value's newsletter, with news you can use for early stage technology professionals: https://lifetimevalue.link/subscribe Timestamps: 00:00:00 - Setting the stage for economic value in CS 00:01:00 - From Meta to freelance 00:02:17 - Th…
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Kathy Fava know what it's like to work for a tone deaf boss, and she's here to tell you why that ain't it. Subscribe to the Lifetime Value newsletter! News, humor, and NO opinions: https://lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - Embarrassing path to servant leadership 00:00:25 - Intro 00:01:54 - Kathy’s natural approach to leadership…
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The guys dig through Reddit and find a familiar early stage story. Turns out we can read and write, too. Sign up for the Lifetime Value newsletter: https://lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - Intro 00:01:12 - A challenging CSM role 00:02:51 - The reality of customer success without a sales team 00:04:28 - The complexities of wear…
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BS in CS alert: Ed Powers wants to clarify how value works in a SaaS business. Sign up for Lifetime Value's weekly newsletter: https://lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - The science 00:01:37 - The customer success statement that triggered Ed 00:03:02 - “Customers churn because of value” debate begins 00:05:10 - Value and cost as…
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Chief Customer Officer Julien LeTerrien was having trouble putting his finger on what made customer success unique. ⏱️ Timestamps: 00:00:00 - Tom Brady’s never done customer success 00:00:32 - Kicking off with Julien from Mobilexpense 00:01:09 - Introducing travel and expense management 00:02:16 - Passion and building customer relationships 00:04:5…
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Rich King Gawlas set out to bridge the gap around artificial intelligence in customer success. Subscribe to our newsletter, publishing weekly! https://www.lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - RIP KFC buffet 00:00:30 - Introducing Rich King Gawlas 00:01:56 - Bridging the AI knowledge gap in customer success 00:02:37 - AI education …
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Theysaid CEO Lihong Hicken has a vision for how AI can support the customer success profession. Subscribe to our (not so serious) industry newsletter! https://www.lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - A bold analogy 00:00:22 - Introductions and some voice cracking 00:01:23 - AI in customer success 00:02:37 - From long onboarding to…
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What is inbox zero, and should you be chasing it? Sign up for Lifetime Value's newsletter! Real news, decent humor, and NO personal opinions: https://lifetimevalue.link/subscribe Tell us your thoughts on the show! Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/ ⏱️ Timestamps: 00:00:00 - Referee Rob with the i…
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Danny Luu is relatively new to CSMing, so he's still learning a lot. What's his one tip for others in the same boat? Subscribe to the Lifetime Value newsletter! News, humor, and NO opinions: https://lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - Rob remembers 00:00:33 - Welcoming Danny Luu 00:01:06 - From Wells Fargo to tech 00:02:37 - CS i…
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RevSetter VP of Sales and CS Will Hance remembers the good old days. Maybe those are rose colored glasses he's wearing. Subscribe to the Lifetime Value newsletter! News, humor, and NO ebooks: https://lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - Tough love 00:00:47 - Will Hance and RevSetter 00:01:40 - Balancing sales and customer success …
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Lauren Berg wants everyone to pay just a little bit more attention to the language they use. It means all the difference. Send The Daily Standup a message via email or voicemail: https://www.lifetimevalue.show/contact/ Sign up for Lifetime Value's newsletter: https://lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - Pirates 00:01:20 - From jou…
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Technical support specialist Corey "CJ" Joyner talks to people all day long. What's the #1 thing he's learned? ⏱️ Timestamps: 00:00:00 - Banana cognac 00:00:23 - Corey Joyner joins The Daily Standup 00:01:28 - The art of communication in client interactions 00:02:35 - Curiosity and attitude in networking 00:03:52 - Does a direct ask for help ever w…
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Customer success platform leader Gainsight acquires artificial intelligence startup Staircase AI. Sign up for Lifetime Value's newsletter! Real news, decent humor, and NO personal opinions: https://lifetimevalue.link/subscribe Tell us your thoughts on the show! Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/ …
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By all accounts, Kinsey Wheelis knows what she's doing. Still, imposter syndrome rears its ugly head. Here are her tips for putting it in its place. Subscribe to the newsletter: https://lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - Shove it, imposter syndrome! 00:01:02 - Kinsey Wheelis joins The Daily Standup 00:01:25 - Facing imposter syn…
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Georgia O'Farrell's company is changing from a consumer app to an enterprise offering. What are the pros and cons? ⏱️ Timestamps: 00:00:00 - A B2C-to-B2B evolution 00:01:31 - Georgia joins The Daily Standup 00:02:41 - Communication at scale 00:04:01 - Benefits and challenges of a B2C foundation 00:06:09 - Managing thousands of individual accounts 0…
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What do early days Microsoft and tuna sandwiches have in common? Nobody knows! But this was a fun one with Emma Lo. Sign up for the newsletter: https://lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - What's old is new again 00:00:23 - Emma Lo joins The Daily Standup 00:01:52 - The rise of digital customer success 00:02:50 - Shifting focus to…
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Dane Zdunowski is on the ground floor of a department's inception. This episode of The Daily Standup is all about that experience. ⏱️ Timestamps: 00:00:00 - Started from the bottom with Dane Zdunowski 00:01:21 - The new principal client success team 00:03:41 - Reasons for creating the principal team 00:04:44 - Managing high-value accounts 00:04:59 …
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Elizabeth Italiano knows if you ain't multithreaded, it's only a matter of time before you're not threaded at all. ⏱️ Timestamps: 00:00:00 - Mastering multithreading with Elizabeth Italiano 00:00:10 - Welcome to The Daily Standup! 00:00:44 - Introducing Elizabeth Italiano 00:01:33 - What not to do in CS 00:02:10 - Relationship and stakeholder mappi…
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