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Customer First Thinking

Stephen Shaw

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Businesses everywhere are struggling with change due to digital disruption. They are now at an inflection point: give up obsolete marketing practices, or risk being denied a meaningful role in the lives of people. The goal is no longer to amplify the voice of the brand – it is to serve the needs and interests of customers at every stage of the relationship lifecycle. This new marketing model is characterized by the strategic embrace of Customer First Thinking, where the emphasis is on delive ...
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Join CHEK News Political Correspondent Rob Shaw and a lively panel of guests for a weekly breakdown of all of the news in B.C. politics, with analysis and commentary that helps make sense of the latest stories in and around the B.C. legislature.
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Loyalty360 is the association for customer loyalty. We bring together the best loyalty-focused professionals from technology and service suppliers and brands under one roof. Through Loyalty360, these professionals find invaluable resources, networking opportunities and guidance provided by internal thought leaders and brands/suppliers on the cutting edge of customer loyalty.
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Getting Ahead

David Mark Shaw

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A podcast for small business owners, use this podcast to keep up to date on the latest in digital and technology to make sure that your business is always getting ahead.
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The Daily Poem

Goldberry Studios

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The Daily Poem offers one essential poem each weekday morning. From Shakespeare and John Donne to Robert Frost and Emily Dickinson, The Daily Poem curates a broad and generous audio anthology of the best poetry ever written, read-aloud by David Kern and an assortment of various contributors. Some lite commentary is included and the shorter poems are often read twice, as time permits. The Daily Poem is presented by Goldberry Studios. dailypoempod.substack.com
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Fowl Players Radio

Michael Spedden

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Welcome to Fowl Players Radio, an oral history of art, music, entertainment, and pop culture featuring interviews that tell the stories of those who make it happen. Authors, artists, musicians, actors, directors, filmmakers, media personalities- you name it, we've got it! Hosted by Actor/Musician Michael Spedden.(Who is also the host of "The Back of The Rack- The Michael Spedden Show" on 97underground.com which airs every Tuesday at 4pm Eastern Time). For more information on the Fowl Players ...
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The Mike Van Meter Show

The Mike Van Meter Show

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Mike Van Meter was a naval officer, police officer, and then an FBI agent for over 20 years. Mike tackles some of the most controversial political issues of our day. For more information about Mike, visit: https://themarkvinesshow.podbean.com
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Does technology help or hinder learning? How can we make better use of digital tools in teaching? Phil Martin from the University of York dives into the neon-lit underworld of technology enhanced learning through conversations with experts in teaching and learning design. Each episode looks at how educators can stay current with their use of learning tech in this ever-changing landscape.
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Living Out Podcast

Living Out

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Many Christians love their LGBT friends and want to engage well with issues of sexuality and identity, but aren’t sure how to do it. Join the Living Out team and guests as they tackle some of the most frequently asked questions and seek to navigate the choppy cultural waters with compassion and clarity. If you’re interested in a Christian perspective on sexuality, singleness, trans and identity and want to hear real stories from same-sex attracted Christians, this is the podcast for you. Hos ...
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POPeracast

Pacific Opera Project

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Host Jennifer Miller Hammel and producer Rob Webb, volunteer board members for Pacific Opera Project, along with audio magician David Hobbs bring you a look inside the productions of this exciting and innovative young opera company through musical selections and interviews with cast and crew. Tickets and more info: www.pacificoperaproject.com
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The Secret Life of Prisons podcast

Prison Radio Association

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The Secret Life of Prisons is produced by a charity, the Prison Radio Association. To make a donation please visit prison.radio/donate. The podcast tells the hidden stories from behind bars. Paula Harriott is Chief Executive of Unlock. She spent time behind bars and now works to help those who have been to prison to contribute to the debate around crime and justice. Phil Maguire is the Chief Executive of the Prison Radio Association. He's worked in prisons for two decades and received an OBE ...
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More Than a Test

Amira Learning

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Our goal is to take a hard look at the shortcomings in literacy education and tech while still finding a sense of hope in what's possible in education through learning and technology. Our guests include non-profit leaders, tech CEOs, state and district leadership, research leaders from top institutions, and a few teachers with stories that might bring you to tears. Hosted by Laura Glaab, VP of Strategy at Amira Learning. She is a lifetime educator following behind educator parents, grandpare ...
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Act3 Media Productions

Act3 Media Productions - Host Cathy Holmes

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Act3 CHLY 101.7 FM Radio and Shaw Spotlight Television recordings with host Cathy Holmes navigate community conversations, interesting stories and experiences with guest who share their wisdom on various topics. Weekly radio programs invite listeners to explore impactful subjects with focus on non profit agencies and local celebrities
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Ave Explores

Ave Maria Press

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A project of Ave Maria Press, Ave Explores helps you discover and learn about aspects of the Catholic faith from a variety of different angles, looking at topics relevant to the spiritual life in a fresh, engaging, and practical way.
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Future of Coding

Future of Coding

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A romp through the field of computer programming, grapling with our history and wondering what should come next. A mix of deeply technical talk, philosophy, art, dark lore, and good takes. Hosted by Ivan Reese, Jimmy Miller, and Lu Wilson.
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Hosted by Colin Murphy, the Torcana podcasts are for anybody who wants to learn more about building a rental property portfolio with strong cash flow and stable tenants. In plain English and with lots of real-life examples, Colin & his guests talk about the lessons learned and mistakes made when buying, renovating, managing and selling millions of dollars worth of rental properties. They focus on the nuts and bolts of real estate investing and try to give actionable and practical tips with e ...
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The Great Trials Podcast

The Great Trials Podcast

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The Great Trials Podcast offers a series of laid-back, casual conversations with leading trial lawyers, taking listeners "behind the scenes" of America’s greatest trials. Hosted by acclaimed trial lawyers Steve Lowry and Yvonne Godfrey, each podcast episode focuses on one important trial and includes in-depth, insightful interviews with the attorneys who successfully argued the case in front of a judge and jury.
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Local Marketing Institute Podcast

Local Marketing Institute

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Equip yourself with practical, trustworthy digital marketing tactics for local business. Learn from the best local marketers in the world how to get more customers using Google My Business, Facebook, email marketing, social media, local search, digital advertising and more. Whether you run a small business, nationwide chain / franchise, or are a marketing agency, each episode will help you grow your business. No shiny objects, minutia, or questionable tactics that can damage your business. J ...
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After the Encore

Joe Shaw

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After the Encore is a long-form, career retrospective podcast that takes you behind the music of some of your favorite artists. ATE is a 2020 Music Podcast of the Year Award Nominee at PodcastAwards.com
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Asian Not Asian

Jenny Arimoto & Mic Nguyen

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Welcome to Asian Not Asian, a podcast where two Asian peeps not from Asia talk about American issues no American cares about. New episode every other Tuesday!
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we are what we practice

lawrence barriner ii

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Welcome to “We Are What We Practice”, a podcast where I talk to dope people about what they're doing in the world, what they're learning about themselves , and what they practice. My name is Lawrence Barriner II, and I’ve been obsessed with practice for what seems like decades at this point. People have called me the practice wizard. And I love being in my own practices and learning from other people about theirs. So if that sounds exciting or even curiosity-inducing, keep your ears peeled ( ...
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Edge of Mind Podcast

Edge of Mind

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Andrew will be tapping into the many connections he has made around the world with spiritual teachers, scientists, scholars, and experts to offer you the latest from leaders in lucid dreaming and the study of mind.
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HeroBlend

CinemaBlend

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HeroBlend is both CinemaBlend's oldest and newest podcast, originating as a video series launched back in January 2014 before becoming a Facebook Live broadcast in the fall of 2016. In this hour-long extension of the weekly show, hosts Eric Eisenberg, Adrienne Jones and Gabe Kovacs discuss the latest news and events in the world of comic book movies and television, relating the material back to its source, to past adaptations, and to what may lie ahead in the future!
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Vegas Never Sleeps

Steven Maggi

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Experience the excitement and energy of Las Vegas each weekend on VEGAS NEVER SLEEPS with Steven Maggi. Listeners across the country and around the world will enjoy this weekly romp to Las Vegas, the capital of fun, food and entertainment. For the latest Vegas news and a look behind the scenes of world-class hotels, dining, gaming, special events and conventions, turn to VEGAS NEVER SLEEPS with Steven Maggi! Hear about those things that only happen in Vegas, as well as how this oasis in the ...
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Big Careers Small Children helps ambitious parents progress careers they love whilst being present with their children. Through honest and informal conversation, senior leaders divulge what they have learnt on their own journey of combining big careers with young children to our host Verena Hefti MBE. Expect lots of aha moments, inspiration, fresh ideas, and practical support, so you can move forward in your career in a way that works for you and your family.This podcast is hosted by our soc ...
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show series
 
November 1, 2024 - The BC NDP squeaks out a one-seat majority government in recounts, what does this mean, how will it work and how does it influence the other parties and their positions? Plus, parties jostle on picking a Speaker. And a look at Premier David Eby's "bright line" on how he'll cooperate with other MLAs. Host Rob Shaw is joined by Jef…
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David Shipley served a prison sentence for fraud. He had never known anyone who had come into contact with the criminal justice system prior to his conviction. His sentence was eye-opening for him. He became 'radicalised' by the experience and promised himself he would do everything he could after release to talk as widely as possible about the rea…
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Send us a text Founded in 2008, WillowTree was built on a heritage of mobile applications. While the company still engages in much of that work, it’s grown into other areas in support of brands, including strategy and consulting, data and artificial intelligence (AI), digital marketing, loyalty program design, and more. WillowTree works alongside b…
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Independent hotels are the creative spark for the Hospitality Industry. So, what's the current state of the Independent Hospitality sector? In this episode, David and Steve head to the Independent Lodging Congress in Sausalito, CA to talk about the latest insights and challenges happening in the Independent hotel space. On this episode, we hear fro…
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Luci Shaw was born in 1928 in London, England, and has lived in Canada, Australia and the U.S.A. A graduate of Wheaton College, she became co-founder and later president of Harold Shaw Publishers, and since 1988 has been a Writer in Residence at Regent College, Vancouver, Canada. Shaw has lectured in North America and abroad on topics such as art a…
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Martin Shaw and Mark Vernon return for a second conversation following Martin’s embrace of Orthodox Christianity. The first conversation, entitled The Mossy Face of Christ, can be found on my YouTube channel. They discuss what is happening with the apparent resurgence of interest in Christianity, not least in relation to Martin’s new course, The Sk…
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In this episode, hosts David and Steve speak with Judy Chen from Hyatt Hotels Corporation, who shares her expertise on topics ranging from disaster response in the hotel industry to labor retention strategies and major sporting events' impact on hospitality markets. Key Topics: The hospitality industry's response to Hurricane Milton, highlighting h…
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In today’s poem, while everyone else is dressing up to become something terrible, the acerbic Jonathan Swift gives us a domestic horror story in reverse. Happy reading. Anglo-Irish poet, satirist, essayist, and political pamphleteer Jonathan Swift was born in Dublin, Ireland. He spent much of his early adult life in England before returning to Dubl…
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What valuable insights does she offer for hoteliers looking to enhance their guest experience and brand presence? On this special episode, hosts David Millili and Steve Carran sit down with Mandy Murry, CEO of Hospitality Concierge. From her early days as a teenage travel agent in Salt Lake City to running the VIP torch relay program for the 2002 O…
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On January 25, 1967, two men squared off to debate an issue that had become an increasingly hot one, in the fractured and paranoid atmosphere of late 1960s America. Who killed President Kennedy? Had there or had there not been a conspiracy behind his murder? The two participants in this long-ago debate are now dead. But the tactics that one of them…
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Today’s poem is the stuff real nightmares are made of. Happy reading. Nesbitt’s poetry for children is “irrepressible, unpredictable, and raucously popular,” in the words of former Children’s Poet Laureate J. Patrick Lewis. Nesbitt’s poems frequently deal with humorous, relatable situations that verge on the madcap. He is the author of numerous boo…
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On this episode, we explore strategies for building a compelling business case for customer experience (CX) investment — and how to optimize the budget you’ve secured. According to Forrester’s Budget Planning Guide 2025: Customer Experience, while 99% of CX decision-makers list CX improvements as a top priority of senior executives, only 40% antici…
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In today's episode, hosts David Millili and Steve Carran sit down with Eric Lutz, CEO of Olive. A California native who started his career as an overnight front desk agent, Lutz shares his journey from hospitality operations to founding a hotel technology company. The conversation explores how Olive's personalization platform is helping hotels impr…
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Religious orders wear a wide variety of habits, from brown robes reminiscent of Jedi attire to white robes with black capes similar to Gandalf’s. With so many distinct styles, it’s hard for anyone to keep track of them all. Beyond their attire, religious communities are diverse, unique, and an enriching part of the Church—though they may seem a bit…
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Each week, Greg and Ben answer your questions on digital marketing for local businesses … local search engine optimization (SEO), Google Business Profile, social media, email marketing, websites, online advertising and more. Updates and Questions FTC new rules on fake reviews are now in effect. AI overwriting business descriptions. Local Service Ad…
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Want to know how a former touring musician is disrupting the way hotels book live entertainment? In today's episode, hosts David Millili and Steve Carran sit down with Mir Hwang, CEO of GigFinesse - a groundbreaking platform revolutionizing how hotels book live entertainment. Hwang shares his fascinating journey from touring session drummer to tech…
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Independent hotels are the creative spark for the Hospitality Industry. So, what's the current state of the Independent Hospitality sector? In this episode, David and Steve head to the Independent Lodging Congress in Sausalito, CA to talk about the latest insights and challenges happening in the Independent hotel space. On this episode, we hear fro…
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Bob Hicok was born in 1960 in Michigan and worked for many years in the automotive die industry. A published poet long before he earned his MFA, Hicok is the author of several collections of poems, including The Legend of Light, winner of the Felix Pollak Prize in Poetry in 1995 and named a 1997 ALA Booklist Notable Book of the Year; Plus Shipping …
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Independent hotels are the creative spark for the Hospitality Industry. So, what's the current state of the Independent Hospitality sector? In this episode, David and Steve head to the Independent Lodging Congress in Sausalito, CA to talk about the latest insights and challenges happening in the Independent hotel space. On this episode we hear from…
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Dwaine Patterson spent 22 years in prison. For seven of those years he was one of a handful of people detained in Close Supervision Centres (CSCs). CSCs are prisons within prisons, housing those people said to be the most dangerous and disruptive in the entire prison system. In this remarkable interview, Dwaine describes what it was like to be deem…
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Welcome to the Social-Engineer Podcast: The SE Etc. Series. This series will be hosted by Chris Hadnagy, CEO of Social-Engineer LLC, and The Innocent Lives Foundation, as well as Social-Engineer.Org and The Institute for Social Engineering. Join Chris as he discusses topics and news pertaining to the world of Social Engineering. [Oct 28, 2024] 00:0…
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The Stuph File Program Featuring David McCloskey, author of The Seventh Floor; Burt Kearns, author of Shemp!: A Biography Of The Three Stooges’ Shemp Howard, The Face Of Film Comedy; & science writer Andrew Fazekas, author of National Geographic Backyard Guide to the Night Sky and National Geographic’s Stargazer Atlas: The Ultimate Guide To The Nig…
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One of the premises of modern science is that nature is devoid of purposes. Instead, purposeless explanations for phenomena are sought. And the strategy has proved hugely productive. Except that allusions to purpose never quite fade from the scientific imagination. In this episode of the Sheldrake-Vernon Dialogues, Rupert Sheldrake and Mark Vernon …
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When is it right, or even necessary, to say "no"? Refusing can be a powerful act—whether it’s standing up to authority, rejecting harmful norms, or pushing back against injustice. But when is saying “no” the right thing to do? And what are the stakes when we decide to refuse? Often our refusals are quotidian and inconsequential, but sometimes, and …
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Poet and translator Henry Taylor was born in Lincoln, Virginia on June 21, 1942. He earned a BA from the University of Virginia and an MA from Hollins University. Taylor’s many poetry collections include Crooked Run (2006); Understanding Fiction: Poems 1986-1996; The Flying Change (1985), for which he received the Pulitzer Prize; An Afternoon of Po…
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Watch the video version on YouTube! Jennifer Miller Hammel discusses POP's upcoming production of Don Bucefalo with conductor/harpsichordist Kyle Naig. Saturday November 2, 2024 | 7:30PM Sunday November 3, 2024 | 3:00PM Friday November 8, 2024 | 7:30PM Saturday November 9, 2024 | 7:30PM Sunday November 10, 2024 | 3:00PM The Garibaldina 4533 N Figue…
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As a teenager, Nat was fascinated by God and got confirmed. But when she came out as a lesbian at 16, she was met with rejection from her peers and a Christian school teacher. At university, she joined the LGBT society and remained angry at God and at Christians for the way she’d been treated. But then she met Matt when she started working, and his…
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“Seeing children as whole individuals goes far beyond standardized tests.” Mandy Fletcher, Superintendent shares her journey with Blue Earth Area Public Schools. Since 2019, she has faced financial crises, including a failed levy and budget cuts, while implementing innovative changes. Mandy highlights the introduction of a health science academy co…
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Can you build a successful career without sacrificing your well-being? This week, Verena Hefti MBE speaks with Tom Shaw, author of Counterbalance: How to Build Your Career Without Ruining Your Life and a Senior Leader Mentor at Leaders Plus. Tom talks about counterbalance and why it's important to be intentional about what matters most. Together, T…
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Today’s poem is a particularly novel example of an ancient writerly tradition: writing about how hard it is to write. Happy reading. On February 9, 1874, Amy Lowell was born at Sevenels, a ten-acre family estate in Brookline, Massachusetts. Her family was Episcopalian, of old New England stock, and at the top of Boston society. Lowell was the young…
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Send us a text The philosophy “the customer is always right” drives many marketers to value client, patron, and guest feedback. Piada Italian Street Food, known for its fresh Italian-inspired menu, has steadily expanded since its founding in 2010, now operating in seven states with plans for continued growth. The brand has made it a priority to lis…
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Catholic author and speaker Sonja Corbitt embraced Catholicism after a lifetime of being a Southern Baptist, and she did so because of the Bible. Her entrance into the Church, which included a deep study of some of the stranger teachings of the Faith, became a source of both inspiration and consternation in her own family, and her love of her faith…
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The 1500th anniversary of the death of Boethius more than likely falls in 2024. He asks a key question: how to find true, lasting, reliable happiness? His answer, The Consolation of Philosophy, was a mediaeval bestseller, massively influencial, and is also very readable. So what do Boethius and, in particular, Lady Philosophy tell us?…
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Nidhi Sachdeva from the University of Toronto talks about the science of learning, myth-busting educational misconceptions, and the role of technology in teaching. We get into cognitive load theory, explicit instruction, and question the efficacy of demanding reading loads in higher education. Nidhi shares her expertise on structured teaching metho…
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If you are using Online Travel Agencies, you are probably missing out on some of your revenue. In this episode, find out how Janet Ferrer recovered $1 Million from Expedia. Hospitality Holdings founder and President, Janet Ferrer, is an industry leader in progressive and innovative thinking. As both an on-property leader and Corporate Director of F…
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Jay tries to bring 3 new players up to speed and one returning player down to Earth, as she is joined by: Me, Myself, My Kids, And Irene: Shara Hinkel - Choose inclusion over exclusion, November is Prematurity Awareness Month; donate to March of Dimes or your local NICU! Irene Brewer - Thanks to Jay, Shara, Chris Brewer, and be kind to people; you …
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Gen Z comedians Tiffany Ng and David Jin join the pod to discuss David's useless medical degree, Tiffany's late night soup cravings, Mic's unfollowing strategy and if Asian comedy is mid. C O ME S E E H A C K C I T Y C O M E D Y https://www.eventbrite.com/e/hack-city-comedy-with-mic-nguyen-and-jenny-arimoto-tickets-1042340567697 F O L L O W U S htt…
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