LifeLine Ep 39 - Leadership Expectations LifeLine 911 podcast

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Innehåll tillhandahållet av LifeLine. Allt poddinnehåll inklusive avsnitt, grafik och podcastbeskrivningar laddas upp och tillhandahålls direkt av LifeLine eller deras podcastplattformspartner. Om du tror att någon använder ditt upphovsrättsskyddade verk utan din tillåtelse kan du följa processen som beskrivs här https://sv.player.fm/legal.

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<div class="span index">1</div> <span><a class="" data-remote="true" data-type="html" href="/series/how-to-talk-to-humans">How To Talk To Humans</a></span>

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How To Talk To Humans

för 12 weeks sedanför 12w ago

Varje vecka

Larry Wilson is an Emmy nominated performer, producer, writer, and 2017 Comedy Magician of the Year, who synthesized his long history in show business into a powerful training system called The Wilson Method. As a successful TV Star and Communications Expert, Larry Wilson, shares his secrets to quality & clear communication. Every week a new episode takes the listener into another level of training where he/she can find success in business & relationships through better communication skills.

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LifeLine Ep 39 - Leadership Expectations

för ungefär ett år sedan 42:29

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MP3•Episod hem

Innehåll tillhandahållet av LifeLine. Allt poddinnehåll inklusive avsnitt, grafik och podcastbeskrivningar laddas upp och tillhandahålls direkt av LifeLine eller deras podcastplattformspartner. Om du tror att någon använder ditt upphovsrättsskyddade verk utan din tillåtelse kan du följa processen som beskrivs här https://sv.player.fm/legal.

Regardless of what kind of industry that you work in, there are going to be people who have positions of leadership within the organization to help ensure the success of the group and of the individuals. It is very important for these leaders to be clear and consistent in the organization's goals, and also important is the feedback they receive from subordinates on how to better serve them. An emergency call center is no different in this aspect, save for the very real fact that poor performance does not hurt a bottom line, but can be deadly. Joining us this week to discuss the topic is Justin Prescott from American Emergency Preparedness, as well as an emergency communications supervisor in Waltham.
As always, if you have any questions or comments on the show, or you would like to connect with us, please send us an email to LifeLine911Podcast@gmail.com.

Support the show

… continue reading

57 episoder

#News #Police #Fire #Podcasting Education #Government #Lifeline #Emerging Communications #EMS #Responders

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LifeLine Ep 39 - Leadership Expectations

published för ungefär ett år sedan

Dela

MP3•Episod hem

Innehåll tillhandahållet av LifeLine. Allt poddinnehåll inklusive avsnitt, grafik och podcastbeskrivningar laddas upp och tillhandahålls direkt av LifeLine eller deras podcastplattformspartner. Om du tror att någon använder ditt upphovsrättsskyddade verk utan din tillåtelse kan du följa processen som beskrivs här https://sv.player.fm/legal.

Regardless of what kind of industry that you work in, there are going to be people who have positions of leadership within the organization to help ensure the success of the group and of the individuals. It is very important for these leaders to be clear and consistent in the organization's goals, and also important is the feedback they receive from subordinates on how to better serve them. An emergency call center is no different in this aspect, save for the very real fact that poor performance does not hurt a bottom line, but can be deadly. Joining us this week to discuss the topic is Justin Prescott from American Emergency Preparedness, as well as an emergency communications supervisor in Waltham.
As always, if you have any questions or comments on the show, or you would like to connect with us, please send us an email to LifeLine911Podcast@gmail.com.

Support the show

… continue reading

57 episoder

#News #Police #Fire #Podcasting Education #Government #Lifeline #Emerging Communications #EMS #Responders

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LifeLine Ep 57 - Citizen Complaints 38:21

för 2 dagar sedan38:21

38:21

Send us a text Complaints on any job are commonplace across all industries, but they can be especially difficult to deal with in the world of emergency telecommunications. Oftentimes, those making the complaints can have suffered traumatic events which make them react differently to conversations than they normally would and to get irate more easily. However, it is the job of a public servant to do their best to serve the public and we will share with you some of the insights we have gained over our careers with how best to handle complaints from citizens. As always, if you have any questions or comments on the show, or you would like to connect with us, please send us an email to LifeLine911Podcast@gmail.com. Support the show…

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LifeLine Ep 56 - CMCP Training 33:37

för 9 dagar sedan33:37

33:37

Send us a text For emergency telecommunicators, the National Emergency Number Association (NENA) offers a training called Center Management Certification Program (CMCP), which is designed for agency management. This training is a week long and involves lecture, roleplay, and hands-on training to inform students about the fundamentals of running their own organization. Recently, Erica had the opportunity to take this class and we wanted to see what she thought about it. As always, if you have any questions or comments on the show, or you would like to connect with us, please send us an email to LifeLine911Podcast@gmail.com. Support the show…

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LifeLine Ep 55 - Remote Work 33:26

för 16 dagar sedan33:26

33:26

Send us a text Working remotely, or out of the office and at home, has become a popular benefit offered by many industries in the 2020s, with almost a quarter of the U.S. workforce participating in it. This new option to stay home from an office, avoid the drive into work, and the freedom that gives has proven to be very popular with many millions of people, but is that something that is feasible or even desirable for emergency telecommunicators? Join your host Erica as we discuss this new frontier in 9-1-1. As always, if you have any questions or comments on the show, or you would like to connect with us, please send us an email to LifeLine911Podcast@gmail.com. Support the show…

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LifeLine Ep 54 - Field Medic 57:05

för 23 dagar sedan57:05

57:05

Send us a text The men and women who serve in the ambulances that rush to aid those in need of critical care have to deal with a plethora of split-second decisions which can mean the difference between life and death. Yet in some parts of the country, EMS personnel are not even considered to be first responders, making it difficult to hire, train and retain those capable of providing the life-saving care so desperately needed. We met with one of these medics named Al Alfieri to discuss his views on working on an ambulance in upstate New York. As always, if you have any questions or comments on the show, or you would like to connect with us, please send us an email to LifeLine911Podcast@gmail.com. Support the show…

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LifeLine Ep 53 - Mindbase 51:43

för 30 dagar sedan51:43

51:43

Send us a text In the world of first responders, the most pernicious affliction is that of the slow build-up of trauma over the course of a career. There are many times where those in this profession not only don't get the help they need for it, but in many cases don't even realize they have a growing disease. This trauma can manifest itself in ruined relationships with family and friends, depression, anxiety, and outbursts of anger or sorrow. But there has been great progress made in the fight against this by recognizing the damage years of trauma can cause to a person. Versatem Mindbase has developed a program to help identify when first responders begin to accumulate trauma so that they can get the help they need. Join your host Erica this week as we discuss this exciting new program. Special guests this week are retired Dallas Police Assistant Chief Reuben Ramirez and Mindbase CEO Corey Roberts. As always, if you have any questions or comments on the show, or you would like to connect with us, please send us an email to LifeLine911Podcast@gmail.com. Support the show…

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LifeLine Ep 52 - T.E.R.T. 48:02

för 5 weeks sedan48:02

48:02

Send us a text When a major disaster strikes it can put a terrible burden on Emergency Communication centers affected by it, especially if the employees and building are put offline. But never fear! There are groups of telecommunicators who are prepared to leave their home jurisdictions and respond to disaster areas to aid and assist their fellow 9-1-1 operators to keep the center running and the public safe during these times of dismay. Join your host Erica this week as we speak with Jason Smith, the operations manager for the North Central Texas Emergency Communications District as well as the Texas state coordinator for T.E.R.T. If you are an emergency telecommunicator in Texas (Police, Fire, or EMS) and you are interested in applying to be a T.E.R.T. responder, please check out the website at www.TX-TERT.org for more information. As always, if you have any questions or comments on the show, or you would like to connect with us, please send us an email to LifeLine911Podcast@gmail.com. Support the show…

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LifeLine Ep 51 - Jurisdiction Affliction 30:43

för 6 weeks sedan30:43

30:43

Send us a text In the United States, law enforcement areas of responsibility are often layered upon one another, providing for the occasional issue when it comes to deciding who will deal with a particular case. There is the federal level, the state level, the county level, and sometimes the municipality level of law enforcement all working in (hopefully) tandem with one another, but what happens when that harmony breaks down? In an emergency communications center, very often the people that have to deal with that are the civilian telecommunicators. As always, if you have any questions or comments on the show, or you would like to connect with us, please send us an email to LifeLine911Podcast@gmail.com. Support the show…

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LifeLine Ep 50 - You Know Me, I'm Down with SOPs 33:44

för 7 weeks sedan33:44

33:44

Send us a text Standard Operating Procedures, SOPs, for a police department are generally established, or at least blessed off on, by the agency's upper echelon of command. They operate as the rules for all of the employees to follow, but sometimes there can be disagreements in how those SOPs are applied. When this happens, telecommunicators can often find themselves in the middle of this disagreement, but how can that be navigated through successfully for a supporting unit like Communications? As always, if you have any questions or comments on the show, or you would like to connect with us, please send us an email to LifeLine911Podcast@gmail.com. Support the show…

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LifeLine Ep 49 - Rebuilding After Covid 38:03

för 8 weeks sedan38:03

38:03

Send us a text The Covid-19 pandemic which struck the world in 2020 was a devastating blow to people around the world on so many levels. Lives were upended, norms were modified everyday on the fly, and the workforce for every industry was thrown into chaos. This was also the case for emergency services, where many PSAPs across the world faced unprecedented staffing issues as droves of people left the profession and few people joined it. As we come out of the cataclysm which was the first half of the 2020s, emergency communication centers must take stock of what they have and how they can rebuild a dedicated, robust group of telecommunicators who will once again answer the call. As always, if you have any questions or comments on the show, or you would like to connect with us, please send us an email to LifeLine911Podcast@gmail.com. Support the show…

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LifeLine Ep 48 - Snowmageddon 40:56

för 9 weeks sedan40:56

40:56

Send us a text In February of 2021, Winter Storm Uri descended upon the state of Texas, unleashing bitter cold in the subzero range as well as heavy amounts of snowfall. These issues brought the infrastructure of the state to the breaking point, leaving millions without power for an extended period of time as well as making many roadways impassable. This is that story told from the perspective of two Emergency Telecommunicators working in Austin, Texas. As always, if you have any questions or comments on the show, or you would like to connect with us, please send us an email to LifeLine911Podcast@gmail.com. Support the show…

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LifeLine Ep 47 - "Friendly" Conversations 29:52

för 10 weeks sedan29:52

29:52

Send us a text Conversations around friends and family can often be joyful and filled with laughter, but there are usually topics which are avoided most times to help keep the peace; politics, religion, and sometimes even law enforcement. But, when you work as a first responder, and in law enforcement in particular, how can you best approach these subjects when they are brought up? Join your host Erica as we dive in to this thorny topic! As always, if you have any questions or comments on the show, or you would like to connect with us, please send us an email to LifeLine911Podcast@gmail.com. Support the show…

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LifeLine Ep 46 - Four Agencies: One Center - NTECC 39:44

för 12 weeks sedan39:44

39:44

Send us a text They say in life that no one can serve two masters, but at the North Texas Emergency Communications Center (NTECC), they support four separate agencies, each with their own wants and needs, policies and protocols. How can you survive when pulled in so many different directions at once? We have asked on Shantelle Oliver who serves as NTECC's Support Services Manager and was a previous Texas APCO president to discuss just how she does that very thing. As always, if you have any questions or comments on the show, or you would like to connect with us, please send us an email to LifeLine911Podcast@gmail.com. Support the show…

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LifeLine Ep 45 - Have Skills - Will Travel 49:31

för 13 weeks sedan49:31

49:31

Send us a text Oftentimes in life, people will pick up and move to other cities; this could be for a myriad of reasons that range from the profound to the miniscule. When an emergency telecommunicator does this, and they wish to stay within the profession, how many of their skills and knowledges will transfer to other agencies? Sure, each department will have its own policies and procedures, but will the basic and fundamental skills be the same everywhere? We've invited an emergency telecommunicator who moved from one department to another, Tonisha Fox, on to the show this week to discuss. As always, if you have any questions or comments on the show, or you would like to connect with us, please send us an email to LifeLine911Podcast@gmail.com. Support the show…

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LifeLine Ep 44 - From Console to Car 55:04

för 14 weeks sedan55:04

55:04

Send us a text Many of those in the emergency telecommunications profession choose to make that their life-long career, spending decades serving the public by answering the call and dispatching units to the scene. But, for a large percentage of those who don the headsets, they yearn for wearing the badge as a sworn officer. While many police officers go straight into the profession, there is something to be said about getting your feet wet by spending some time to understand the communications aspect of law enforcement. Joining us this week is our guest, Sarah Foster who served as a police dispatcher for two years before becoming a police officer. As always, if you have any questions or comments on the show, or you would like to connect with us, please send us an email to LifeLine911Podcast@gmail.com. Support the show…

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LifeLine Ep 43 - After Action Reviews & Debriefs 33:02

för 15 weeks sedan33:02

33:02

Send us a text After critical and complicated incidents are completed, there are usually very many things which worked well, some things which didn't work so well, and a few things that flat-out failed miserably. After Action Reviews and Debriefs are a tool that can be used when taking a moment to reflect on how a call or event was handled and identify things that could be made better for the next time. These can be valuable moments where first responders can not only increase their ability to help the public, but also have some form of catharsis in regards to the trauma of the incident itself. Join your host Erica as we discuss the merits and drawbacks of their use. As always, if you have any questions or comments on the show, or you would like to connect with us, please send us an email to LifeLine911Podcast@gmail.com. Support the show…

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