Our 600% Increase in 5-Star Google Reviews!

The Pilates Business Podcast

This episode of The Pilates Business Podcast covers a comprehensive strategy that Pilates Can, a clinical Pilates studio based in Canberra, Australia, employed to dramatically increase their five-star Google reviews by over 600% in just three weeks, going from 7 to over 50 reviews.

The approach involves using targeted email and SMS campaigns, leveraging CRM tools like ActiveCampaign and SurveyMonkey, and integrating automation and personal instructor follow-ups. It provides insights on crafting effective messages, timing communications, and utilising automation to enhance customer engagement without overwhelming them.
Also discussed are practical tips on using automation goals to streamline the process and the importance of balancing with ActiveCampaign's automated communications with personal touchpoints. By sharing actionable steps, the aim is to empower other Pilates studios to replicate this success, aiming for 100 Google reviews in less than 90 days.
Tweetables
“There's a lot of things being done by the system that we don't have to do, and that's just amazing. I can feel my shoulders releasing and relaxing as I think about that.”
David Gunther – Director Pilates Can / Pilates Business
Get the Full Show Notes
Want access to the full show notes, including links to all resources mentioned during today's episode? Visit https://www.pilatesbusiness.com.au/16
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1. Skyrocketing Google Reviews: Our Success Story (00:00:00)

2. Unlocking the Power of CRM for Google Reviews (00:01:56)

3. Optimising Email and SMS Timing for Maximum Impact (00:04:36)

4. The Importance of Personal Touch in Automation (00:06:59)

5. Streamlining Client Interaction with Strategic Automation (00:09:26)

6. The Power of Goals in ActiveCampaign (00:16:59)

7. Reducing Email Overload with Smart Automation (00:19:34)

8. Wrapping Up: The Journey to 100+ 5-Star Reviews (00:21:18)