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When a hospital becomes the patient: The challenge of receiving an “F” Grade during the pandemic, and the pathway to recovery involving Just Culture. Episode 142.
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One of the recurring themes linked to healthcare in the United States is that where the need is greatest, there you are likely to find the fewest resources needed for resilience to challenges. This is particularly true during a disaster, be it pandemic, hurricane or economic downturn. A year into the COVID pandemic, the St. Bernard safety-net hospital in the South Side of Chicago received an “F” grade on its safety report. Already under disproportionate strain, the management team needed to implement a turnaround.
Deploying the Just Culture model and collaborative change principles, the team fostered adoption of improved practices and documentation, resulting in a “B” rating in 2022, and at the time of publishing this episode in May, 2023, St. Bernard Hospital has now scored an “A” Grade.
For this episode of the podcast, three members of the team that led those changes share their experiences with our host and Movement is Life Chair, Dr. Mary O’Connor. Featuring Orthopedic surgeon Dr. Daria Terrell MD, Medical Director of Clinical Programming and Health Outcomes, and President of Medical Staff; Orthopedic surgeon Dr. Vietta L. Johnson, MD; and Michael Richardson, RN, Chief Clinical, Quality & Patient Safety Officer.
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