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Navigating Gender Challenges in a Male-Dominated Field with Leigh-Ann Tower
Manage episode 364909101 series 3473140
Innehåll tillhandahållet av MRSM Productions and Jimmy Purdy. Allt poddinnehåll inklusive avsnitt, grafik och podcastbeskrivningar laddas upp och tillhandahålls direkt av MRSM Productions and Jimmy Purdy eller deras podcastplattformspartner. Om du tror att någon använder ditt upphovsrättsskyddade verk utan din tillåtelse kan du följa processen som beskrivs här https://sv.player.fm/legal.
In this episode, Jimmy Purdy sits down with the Service Manager of Shift'n Gears Transmission & Auto Repair, Leigh-Ann Tower. Their conversation dives into the service advisor role in an automotive shop. They also discuss the challenges of communicating with clients and providing detailed explanations of recommended services. They also touch on how gender can impact these interactions and the perceived authority of different individuals.
00:02:59 Navigating gender bias in sales.
00:06:20 The challenges of a woman.
00:12:30 Gender bias in auto industry.
00:23:58 No takeaway.
00:24:23 Comfortable silence in communication.
00:35:34 Old-fashioned phrases build trust.
00:38:40 Company culture affects communication.
00:42:32 Transparency and managing expectations.
00:48:47 People confuse excitement and anxiety.
00:53:51 Expectations drive high-quality service.
00:59:17 Customer service is emotionally exhausting.
01:05:48 Write everything down.
Thanks to our sponsor, Shop Boss! See how they can simplify your auto shop HERE
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