"Your First" Digital Customer Success Motions with Stijn "Stino" Smet of Whale | Episode 053
Manage episode 419421432 series 3479744
Matik's Scale + CS Virtual Conference: https://bit.ly/scalecs-aturkovic
In this special edition, Alex sits down with Stijn "Stino" Smet, Head of Customer Success at Whale.io, the host of *two* customer success podcasts, and all-around loose cannon. He joins Alex (in his studio!) for a very special joint episode of their podcasts to discuss career journeys, getting started with a digital practice, and more.
The “more”:
00:00 - Where to start with digital
03:35 - Your First Digital CS Experience
07:12 - The Core of a True Digital Team
10:44 - Meeting an “Idol”
14:15 - Transitioning to Digital Customer Experience
18:03 - Quick Wins in Digital CS
21:28 - Being Ahead of the Curve with Digital Customer Success
25:11 - Stino’s Famous Playbook
28:38 - Achieving Revenue Growth
32:14 - “Light” Success Services
35:40 - Creating and Tracking Campaign Metrics
39:04 - Reviewing and Iterating on Strategies
42:36 - The Sweet Spot
49:48 - Laser beams and confetti
53:40 - Shout Outs
Enjoy! I know I sure did...
Stino's LinkedIn: https://www.linkedin.com/in/stijn-smet-%F0%9F%90%B3-330435a9/
Shoutouts:
- Kristi Faltorusso: https://www.linkedin.com/in/kristiserrano/
- Erika Villareal: https://www.linkedin.com/in/erivillarreal/
- Anika Zubair: https://www.linkedin.com/in/anikazubair/
- Diana de Jesus: https://www.linkedin.com/in/dianadejesus/
- Dillon Young: https://www.linkedin.com/in/dillonryoung/
- Prashanth Jothi: https://www.linkedin.com/in/prashanthjothi/
+++++++++++++++++
This episode was edited by Lifetime Value Media, a media production company founded by my good friend and fellow CS veteran Dillon Young. Lifetime Value aims to serve the audio/video content production and editing needs of CS and Post-Sales professionals. Lifetime Value is offering select services at a deeply discounted rate for a limited time. Navigate to lifetimevaluemedia.
LinkedIn Masterclass is a new course created by Christine Raby and Sara Roberts to help you maximize the benefits of a stellar LinkedIn profile and presence! Check it out at https://bayviewtalent.com/masterclass and use promo code EARLY30 for 30% off of your registration!
+++++++++++++++++
Like/Subscribe/Review:
If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review.
Website:
For more information about the show or to get in touch, visit DigitalCustomerSuccess.com.
Buy Alex a Cup of Coffee:
This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcsp
Thank you for all of your support!
The Digital Customer Success Podcast is hosted by Alex Turkovic
Kapitel
1. "Your First" Digital Customer Success Motions with Stijn "Stino" Smet of Whale | Episode 053 (00:00:00)
2. Digital Customer Success Program Insights (00:01:14)
3. Digital Customer Success Explained (00:16:25)
4. The Importance of Digital Tools (00:24:28)
5. Digital Customer Success Metrics and Strategy (00:35:51)
6. Digital Customer Success Tech Tool Tips (00:49:59)
67 episoder