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Digital Customer Success, AI, Podcasting & Fun with Dillon Young of the Lifetime Value Podcast | Episode 022
Manage episode 380680356 series 3479744
As a neutral podcast host, I am not supposed to pick favorites...so I won't.
But if I did - this conversation with Dillon Young ( Lifetime Value Podcast) would rank among my favorites because it combines great insights, a lot of fun and some shared background/experiences into one lovely package.
Yes, there is some fun banter in the episode (you're welcome for those of you who enjoy that). Besides that, Dillon and I discuss quite a few Digital CS related topics including:
- Podcasting in CS
- The evolution of digital CS towards making CSMs more effective
- The infancy of GenAI and speaking the language of prompts
- Dealing with data collation and a disjointed tech stack
- Optimizing your data so that CSMs have an easier time prepping for calls/meetings
- Using downtime to maintain your data and systems so that you can be ready when the wave comes
- Mental health and focusing on being careful what and how much you consume on a daily/hourly basis.
I hope you'll have as much fun listening to this episode as Dillon and I had recording it. If you'd like more, go check out his podcast, Lifetime Value - where I'll be a guest this fall as well.
Enjoy! I know I sure did...
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung/
Lifetime Value Podcast: https://lifetime-value-the-customer-success-podcast.simplecast.com/
Resources Mentioned in this Episode:
- Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue by Nick Mehta, Dan Steinman, Lincoln Murphy and Maria Martinez (forward): https://amzn.to/40bmr95
- The Chief Customer Officer Playbook: 8 Strategies that Will Accelerate Your Career and Win You a Seat at the Executive Table by Rod Cherkas, Gemma Cipriani-Espineira (Preface) and Nick Mehta (Foreward) : https://amzn.to/3QtNQA7
- The Seven Pillars of Customer Success: A Proven Framework to Drive Impactful Client Outcomes for Your Company by Wayne McCulloch: https://amzn.to/3QCzZHP
Digital CS Shoutouts
- Mickey Powell: https://www.linkedin.com/in/mickeypowell/
- Dan Ennis: https://www.linkedin.com/in/dan-ennis-cs/
+++++++++++++++++
Like/Subscribe/Review:
If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review.
Website:
For more information about the show or to get in touch, visit DigitalCustomerSuccess.com.
Buy Alex a Cup of Coffee:
This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcsp
Thank you for all of your support!
The Digital Customer Success Podcast is hosted by Alex Turkovic
Kapitel
1. Digital Customer Success, AI, Podcasting & Fun with Dillon Young of the Lifetime Value Podcast | Episode 022 (00:00:00)
2. Podcasting Journey and Customer Success (00:00:03)
3. Podcasting and Digital Customer Success (00:13:43)
4. Limitations of Generative AI in Customer Success (00:22:44)
5. Customer Success and Context (00:39:13)
6. Controlling Digital CS Content and Mentions (00:50:35)
7. Digital Customer Success Podcast Growth (01:01:17)
75 episoder
Digital Customer Success, AI, Podcasting & Fun with Dillon Young of the Lifetime Value Podcast | Episode 022
The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.
Manage episode 380680356 series 3479744
As a neutral podcast host, I am not supposed to pick favorites...so I won't.
But if I did - this conversation with Dillon Young ( Lifetime Value Podcast) would rank among my favorites because it combines great insights, a lot of fun and some shared background/experiences into one lovely package.
Yes, there is some fun banter in the episode (you're welcome for those of you who enjoy that). Besides that, Dillon and I discuss quite a few Digital CS related topics including:
- Podcasting in CS
- The evolution of digital CS towards making CSMs more effective
- The infancy of GenAI and speaking the language of prompts
- Dealing with data collation and a disjointed tech stack
- Optimizing your data so that CSMs have an easier time prepping for calls/meetings
- Using downtime to maintain your data and systems so that you can be ready when the wave comes
- Mental health and focusing on being careful what and how much you consume on a daily/hourly basis.
I hope you'll have as much fun listening to this episode as Dillon and I had recording it. If you'd like more, go check out his podcast, Lifetime Value - where I'll be a guest this fall as well.
Enjoy! I know I sure did...
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung/
Lifetime Value Podcast: https://lifetime-value-the-customer-success-podcast.simplecast.com/
Resources Mentioned in this Episode:
- Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue by Nick Mehta, Dan Steinman, Lincoln Murphy and Maria Martinez (forward): https://amzn.to/40bmr95
- The Chief Customer Officer Playbook: 8 Strategies that Will Accelerate Your Career and Win You a Seat at the Executive Table by Rod Cherkas, Gemma Cipriani-Espineira (Preface) and Nick Mehta (Foreward) : https://amzn.to/3QtNQA7
- The Seven Pillars of Customer Success: A Proven Framework to Drive Impactful Client Outcomes for Your Company by Wayne McCulloch: https://amzn.to/3QCzZHP
Digital CS Shoutouts
- Mickey Powell: https://www.linkedin.com/in/mickeypowell/
- Dan Ennis: https://www.linkedin.com/in/dan-ennis-cs/
+++++++++++++++++
Like/Subscribe/Review:
If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review.
Website:
For more information about the show or to get in touch, visit DigitalCustomerSuccess.com.
Buy Alex a Cup of Coffee:
This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcsp
Thank you for all of your support!
The Digital Customer Success Podcast is hosted by Alex Turkovic
Kapitel
1. Digital Customer Success, AI, Podcasting & Fun with Dillon Young of the Lifetime Value Podcast | Episode 022 (00:00:00)
2. Podcasting Journey and Customer Success (00:00:03)
3. Podcasting and Digital Customer Success (00:13:43)
4. Limitations of Generative AI in Customer Success (00:22:44)
5. Customer Success and Context (00:39:13)
6. Controlling Digital CS Content and Mentions (00:50:35)
7. Digital Customer Success Podcast Growth (01:01:17)
75 episoder
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