Sales For Introverts

The Design Startup Show

Hey design starters. Today, it's a quick lesson and I'm driving my car again. So just one, two, something pop up in my head. And I just want to talk about it because it's so important for the lifeblood of a business when it comes to sales. Right? And for myself, I'm an introvert. I don't enjoy talking too long to anyone.

I would rather listen. So if anybody wishes to talk to me a lot and there will be a good thing for me and I'll be so happy and it's the same for business. I wouldn't like to talk so much about my business. I wouldn't want to talk so much about, you know, what the other person can get. That's what as well.

And I don't wish to talk about money. It's very strange. Maybe it's how I was brought up. That, you know, money is like evil and dirty. So trying to. To take money from somebody is not a good thing. This has been ingrained in me since young. Mostly I have kind of changed my mindset over the past five to 10 years, but the habit of not asking for the money is always there.

So I always have to have that conscious mindset and conscious effort to bring myself to make the sale right, to close the sale. However, if. You know, I realize if you are also in a similar situation as myself, very much an introvert, very much not wanting to ask for the money, the only way to get over this is the mindset of what you are in fact selling you see for me, I would look at it as I am not trying to take the money.

It's more of I'm trying to help the person. That's one. Alright. But helping the person is still not enough. What I mean is it doesn't mean the person wants help. You want to help the person, but doesn't mean who are you to help the person right. To the person he or she may feel that no, I don't need help.

Although they, although they do right, sometimes they don't see it. But if you come in as trying to help them, some of them may not. May feel a bit imposed to me, feel a bit intruded, and that may turn them off even though, even though your service is the best and will, will definitely help them. So the first thing is help.

Yes, but not in an imposing way. So it's just comes. The second thing after help is you need to help the people. Who are looking for the help. So these two are very important when it comes to selling, especially for introverts like us, because if you are more of an extrovert, you know, anything black can become white.

You know what I'm saying? It's like anything that you say me kind of lead people to just buy. It's not misleading. It's not manipulating. It's just, it's just, you know, you can kind of speak a way where. Truly needed, which yes, sometimes they really do. And you may be able to persuade them if you're an extrovert, but as an introvert, the best bet is to find people who already want to get such a service from you, such as design service, they, they value design.

They have been using design. They, they are looking for the kind that you are, that you are selling. So this is the best bet to start, right? And then you will show them that you will help them. All right. So these two things, and this third thing is after, after, you know, they want that one, this product or service, you got to prepare, all right.

As an extrovert, I would say they can think on their feet really fast. They can, you know, kind of come up with something clever and witty and kind of win the people over by having that gift of the gap. Yeah. Yeah. And so-called, and they know their gift and they know what they say will make the, the person they're talking to feel like they can trust them.

And that, Hey, you are speaking the truth and I am, you know, sold. Yeah. And that they kind of wait, but as for myself, I con I, and I know myself that that's not how I. I I make business and do business. So how I do business is because I know that they already want the service. They are looking for such a service.

I will prepare my, my communication conversation kind of in a way, a script. So not to, again, also not to manipulate, but just to be sure of their objections first. Always preempt. Let's say if I say, okay, my service provides unlimited graphic design preempt. What I going to see next? As, as a consumer myself, what would I have asked?

What questions would I have asked if somebody told me that the sell something on the middle, right? The first thing people may ask is. If you really sure how unlimited it is, I don't really know how it works. And, and are you going to give me as many changes as I won, they may ask this and then they may ask how much time do they have in a day to do that?

Right. They may ask this, then I will have the answer because I've, I've prepared it because I've really known and preempted that they may ask this question. So you've got to come up with FAQ's on your own first, right before speaking with them, put them in. Yeah. Framework. All right. Put them in a framework and go step by step.

When you go on a call with them, when you're going to call them, start asking questions. So I will start asking questions, like, what is your goal of your business? You know, long-term ones where they know you are concerned over their business, right. That, you know, they know you want to want the best for them.

So. That's the third thing. Okay. Pre pad. And that comes the last thing. Once you are prepared, you also will know whether they are going to object you with, with the pricing, with the packaging, because you can tell when they tell you when they sound you out throughout the conversation. So when you tell them your, the benefits that you get, when you tell them and ask them questions, you can feel from the, uh, the, uh, The conversation and their voice and their tone if they are, you know, out.

Right. So, so that times when they would say, okay, okay, let's just, let's just get started. What do you do? Do you, when they say let's just get started, do you say, okay, uh, I'll wait for your, or wait for your confirmation or, or what else you wouldn't. All right. So for me, it's, I wouldn't say I with a confirmation for me is okay.

So I will. Send you the next steps where this is the payment amount, you got to make an upfront payment of this amount. I'll just tell them straight ahead, because why the whole tone of the conversation has really told me that they are ready to buy. So if they are ready to buy, I shouldn't be stopping them.

And they, they want it and they need it. It's something that they, they know that it's helping them. So with, with that already, you know, you, you should come up with the pricing already at that point in time and productive productized service. Like mine already has predefined items, delivery, deliverables, and costing.

So I can straight away tell them the price. And this should be what you can do if you want to quickly close the sale. So with that, you have these steps. So yeah, just try this out and close an Excel without worrying. If you are an introvert and extrovert or, or, or anything that there are always ways to cover and counter this issue.

Yep. So that's all for today. See you. Next one.