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Innehåll tillhandahållet av Gregorio Uglioni. Allt poddinnehåll inklusive avsnitt, grafik och podcastbeskrivningar laddas upp och tillhandahålls direkt av Gregorio Uglioni eller deras podcastplattformspartner. Om du tror att någon använder ditt upphovsrättsskyddade verk utan din tillåtelse kan du följa processen som beskrivs här https://sv.player.fm/legal.
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REPLAY: Humanizing Customer Service with Alex Mead

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Manage episode 460777583 series 3333377
Innehåll tillhandahållet av Gregorio Uglioni. Allt poddinnehåll inklusive avsnitt, grafik och podcastbeskrivningar laddas upp och tillhandahålls direkt av Gregorio Uglioni eller deras podcastplattformspartner. Om du tror att någon använder ditt upphovsrättsskyddade verk utan din tillåtelse kan du följa processen som beskrivs här https://sv.player.fm/legal.

Welcome to the "BEST OF" episodes of the CX Goalkeeper Podcast. In this replay, we're thrilled to have Alex Mead, a trailblazer in the CX field, share his invaluable insights. Get ready to uncover the essence of genuine customer service and leadership in CX.

About This Episode: Alex Mead, a renowned CX expert, brings his profound expertise and unique perspectives to our podcast. This episode is a deep dive into the critical aspects of customer experience, focusing on the power of authenticity and human connections in customer service. Alex’s experiences and strategies are not just insightful; they are transformative.

Why You Can't Miss This Episode:

  • Discover the Human Element in CX: Learn from Alex’s approach to fostering authentic, empathetic interactions in customer service.
  • Leadership Insights: Gain insights into how effective leadership can significantly impact customer experience.
  • Future Trends in CX: Explore with Alex the evolving landscape of customer service and how to stay ahead.

Featured Topics:

  • The importance of humanizing customer service.
  • Balancing corporate goals with authentic customer engagement.
  • Embracing change and innovation in CX.

Connect with Alex Mead:

Chapters:

00:00 Introduction

00:43 Welcoming Alex Mead

00:54 Kickoff Discussion

01:21 Values Driving Alex's Life

04:18 The Reality of Service Quality

07:22 Human Impact in Customer Service

09:55 Philips TV Experience

11:26 Survey Fatigue in Feedback

13:06 Requesting Manager or CEO Intervention

15:56 Future Discussions in CX

17:33 Contacting Alex Mead

18:23 Alex's Golden Nugget on CX

19:37 Conclusion & Thanks

Listen, Learn, and Engage: Tune into this episode for a transformative experience in customer experience wisdom. Don't forget to follow, like, and share to stay updated with more episodes like this.

Follow Us: Stay connected with the CX Goalkeeper Podcast on your favorite platforms for more episodes that empower you with the latest in CX knowledge and trends.

Podcast Page: https://www.cxgoalkeeper.com/Podcast

CX Goalkeeper Podcast (audio)

Apple Podcast: https://apple.co/3qYr4nh

Spotify: https://bit.ly/3GhCGXeCXGK

  continue reading

226 episoder

Artwork
iconDela
 
Manage episode 460777583 series 3333377
Innehåll tillhandahållet av Gregorio Uglioni. Allt poddinnehåll inklusive avsnitt, grafik och podcastbeskrivningar laddas upp och tillhandahålls direkt av Gregorio Uglioni eller deras podcastplattformspartner. Om du tror att någon använder ditt upphovsrättsskyddade verk utan din tillåtelse kan du följa processen som beskrivs här https://sv.player.fm/legal.

Welcome to the "BEST OF" episodes of the CX Goalkeeper Podcast. In this replay, we're thrilled to have Alex Mead, a trailblazer in the CX field, share his invaluable insights. Get ready to uncover the essence of genuine customer service and leadership in CX.

About This Episode: Alex Mead, a renowned CX expert, brings his profound expertise and unique perspectives to our podcast. This episode is a deep dive into the critical aspects of customer experience, focusing on the power of authenticity and human connections in customer service. Alex’s experiences and strategies are not just insightful; they are transformative.

Why You Can't Miss This Episode:

  • Discover the Human Element in CX: Learn from Alex’s approach to fostering authentic, empathetic interactions in customer service.
  • Leadership Insights: Gain insights into how effective leadership can significantly impact customer experience.
  • Future Trends in CX: Explore with Alex the evolving landscape of customer service and how to stay ahead.

Featured Topics:

  • The importance of humanizing customer service.
  • Balancing corporate goals with authentic customer engagement.
  • Embracing change and innovation in CX.

Connect with Alex Mead:

Chapters:

00:00 Introduction

00:43 Welcoming Alex Mead

00:54 Kickoff Discussion

01:21 Values Driving Alex's Life

04:18 The Reality of Service Quality

07:22 Human Impact in Customer Service

09:55 Philips TV Experience

11:26 Survey Fatigue in Feedback

13:06 Requesting Manager or CEO Intervention

15:56 Future Discussions in CX

17:33 Contacting Alex Mead

18:23 Alex's Golden Nugget on CX

19:37 Conclusion & Thanks

Listen, Learn, and Engage: Tune into this episode for a transformative experience in customer experience wisdom. Don't forget to follow, like, and share to stay updated with more episodes like this.

Follow Us: Stay connected with the CX Goalkeeper Podcast on your favorite platforms for more episodes that empower you with the latest in CX knowledge and trends.

Podcast Page: https://www.cxgoalkeeper.com/Podcast

CX Goalkeeper Podcast (audio)

Apple Podcast: https://apple.co/3qYr4nh

Spotify: https://bit.ly/3GhCGXeCXGK

  continue reading

226 episoder

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