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1 ICE CUBE in the Trap! | 85 South Show Podcast 52:43
How Shipping Either Helps or Hurts Customer Experience (Repeat)
Manage episode 325436424 series 2996851
This episode is a rebroadcast from October 2021. Glenn Gooding and Jake Wertner of iDrive Logistics break down how shipping contributes to customer experience. They discuss the differences between FedEx and UPS, how different carriers contribute differently to brand image, and how negative customer experiences affect brand loyalty.
Key Topics:
- Differences between UPS and FedEx
- Shipping and brand image
- Creating customer experience with packaging
Related Articles:
- https://www.idrivelogistics.com/preparing-for-peak-season-now/
- https://www.idrivelogistics.com/single-sourcing-carriers/
Follow iDrive Logistics on Social Media!
22 episoder
Manage episode 325436424 series 2996851
This episode is a rebroadcast from October 2021. Glenn Gooding and Jake Wertner of iDrive Logistics break down how shipping contributes to customer experience. They discuss the differences between FedEx and UPS, how different carriers contribute differently to brand image, and how negative customer experiences affect brand loyalty.
Key Topics:
- Differences between UPS and FedEx
- Shipping and brand image
- Creating customer experience with packaging
Related Articles:
- https://www.idrivelogistics.com/preparing-for-peak-season-now/
- https://www.idrivelogistics.com/single-sourcing-carriers/
Follow iDrive Logistics on Social Media!
22 episoder
All episodes
×1 Tee Up: Logistics Insights Season 2, Coming Soon 1:38
1 Improving Customer Experience with Shipping Protection 29:17
1 Saving Money In Q4: Postal Induction 24:06
1 Everything Shippers Need to Know About Carrier Agreement (Repeat) 41:07
1 WMS? TMS? Software in Supply Chain and When You Need It 15:19
1 The Behind the Scenes of Abandoned Shopping Carts (Repeat) 20:55
1 Shaun's Story: Where iDrive Logistics is Headed 17:45
1 'Buy With Prime': Amazon's Recent Moves 11:48
1 'Delivering for America': A Sleeping Giant Awakens 21:40
1 How Shipping Either Helps or Hurts Customer Experience (Repeat) 15:47
1 Shipping & Distribution Strategy for SMBs 12:09
1 Shipping and Logistics During Wartime 20:50
1 Final Mile, A Look Back on Q4 and What Major Retailers are Doing | Part 2 17:23
1 Final Mile, A Look Back on Q4 and What Major Retailers are Doing | Part 1 29:31
1 What 3PLs Offer and When Your Business Needs One 23:52
1 Everything Shippers Need to Know about Carrier Agreements 41:07
1 How Shipping Either Helps or Hurts Customer Experience 15:45
1 The Behind the Scenes of Abandoned Shopping Carts 20:55
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