Last summer, something monumental happened. One of Uncuffed's founding producers, Greg Eskridge, came home after more than 30 years in prison. In this episode we’ll bring you back to that emotional day last summer when he walked out of the San Quentin gates, free at last. Our work in prisons is supported by the California Arts Council, the California Department of Corrections and Rehabilitation, independent foundations, and donations from listeners like you. Learn more, sign up for Uncuffed news, and support the program at www.weareuncuffed.org Follow us @WeAreUncuffed on Instagram and Facebook Transcripts are available within a week of the episode coming out at www.kalw.org/podcast/uncuffed…
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Digital Transformation and Affordability
Manage episode 463169488 series 3293041
Innehåll tillhandahållet av ROStrategy. Allt poddinnehåll inklusive avsnitt, grafik och podcastbeskrivningar laddas upp och tillhandahålls direkt av ROStrategy eller deras podcastplattformspartner. Om du tror att någon använder ditt upphovsrättsskyddade verk utan din tillåtelse kan du följa processen som beskrivs här https://sv.player.fm/legal.
Mark McElvanney, Client Services Director for IEHub, discusses the impact of regulatory changes, the importance of affordability assessments and innovative tools designed to support customers.
Key themes include the integration of benefits assessments, affordability data portability, and partnerships with third-party organisations to deliver seamless support.
The conversation highlights the challenges and opportunities presented by economic pressures and shifting consumer behaviours, while offering a forward-looking perspective on digital transformation and AI adoption in affordability processes.
More insights and videos at https://www.ro-ar.com
138 episoder
DelaManage episode 463169488 series 3293041
Innehåll tillhandahållet av ROStrategy. Allt poddinnehåll inklusive avsnitt, grafik och podcastbeskrivningar laddas upp och tillhandahålls direkt av ROStrategy eller deras podcastplattformspartner. Om du tror att någon använder ditt upphovsrättsskyddade verk utan din tillåtelse kan du följa processen som beskrivs här https://sv.player.fm/legal.
Mark McElvanney, Client Services Director for IEHub, discusses the impact of regulatory changes, the importance of affordability assessments and innovative tools designed to support customers.
Key themes include the integration of benefits assessments, affordability data portability, and partnerships with third-party organisations to deliver seamless support.
The conversation highlights the challenges and opportunities presented by economic pressures and shifting consumer behaviours, while offering a forward-looking perspective on digital transformation and AI adoption in affordability processes.
More insights and videos at https://www.ro-ar.com
138 episoder
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RO-AR.com : Numbers, Nuances & Observations
1 Being Up to Date - Current Trends in Affordability 27:24
27:24 
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Spela Senare Spela Senare Listor Gilla GilladAndy Johnson, Client Partner at 4Most, explores the evolving affordability landscape in the UK. The discussion covers emerging trends in consumer spending, the impact of inflation, and the need for real-time data in credit decisioning. Key topics include the affordability pressures on lower-income households, the ongoing structural changes in consumer behaviour, and how lenders can adapt their models to better assess financial resilience. Andy provides some critical insights for financial services professionals navigating the shifting economic landscape in 2025. More insights and videos at https://www.ro-ar.com…
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RO-AR.com : Numbers, Nuances & Observations
1 Debt Servicing and Trends across South America 28:59
28:59 Spela Senare Spela Senare Listor Gilla Gillad28:59
Spela Senare Spela Senare Listor Gilla GilladCatalina Luna Kisic explains the debt servicing and collections landscape in South America, focusing on key markets, economic drivers, regulatory environments, and technological advancements. In this discussion she provides insights into portfolio sales, SME lending trends, fintech disruption, and AI adoption in collections, highlighting the growing role of WhatsApp in borrower engagement, the impact of economic cycles on NPLs, and the regulatory stability that makes Peru an attractive market for international investors. More insights and videos at https://www.ro-ar.com…
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RO-AR.com : Numbers, Nuances & Observations
1 New Tech, New Trends? Contact Centre Dynamics 32:30
32:30 Spela Senare Spela Senare Listor Gilla Gillad32:30
Spela Senare Spela Senare Listor Gilla GilladGavin Stewart from VCC Live discusses the latest trends and technologies in the contact centre industry, particularly in the financial services sector. In this conversation, he highlights the integration of AI and machine learning, the adoption of multichannel communication strategies, and the regional variations in technology uptake. The discussion also covers the evolving role of human agents in the backdrop of technological advancements and the strategic implications for managing customer interactions in financial services. More insights and videos at https://www.ro-ar.com…
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RO-AR.com : Numbers, Nuances & Observations
1 Forecasting the Future: Assessing new Technologies 30:38
30:38 Spela Senare Spela Senare Listor Gilla Gillad30:38
Spela Senare Spela Senare Listor Gilla GilladSteve Suarez, CEO of Horizon X Consulting, explains some of the best practices he uses in the identification of emerging technologies and how to integrate them in order to generate business transformation. The discussion covers the evolution of AI, the growing significance of quantum computing, and the role of innovation in shaping the future of industries, particularly financial services. Steve shares insights into managing technological complexity, the importance of governance, and the opportunities presented by trends such as small AI models, quantum computing and even space technologies. More insights and videos at https://www.ro-ar.com…
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RO-AR.com : Numbers, Nuances & Observations
1 Digital Transformation and Affordability 42:04
42:04 Spela Senare Spela Senare Listor Gilla Gillad42:04
Spela Senare Spela Senare Listor Gilla GilladMark McElvanney, Client Services Director for IEHub, discusses the impact of regulatory changes, the importance of affordability assessments and innovative tools designed to support customers. Key themes include the integration of benefits assessments, affordability data portability, and partnerships with third-party organisations to deliver seamless support. The conversation highlights the challenges and opportunities presented by economic pressures and shifting consumer behaviours, while offering a forward-looking perspective on digital transformation and AI adoption in affordability processes. More insights and videos at https://www.ro-ar.com…
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RO-AR.com : Numbers, Nuances & Observations
1 Digital Solutions for Financial Support 26:43
26:43 Spela Senare Spela Senare Listor Gilla Gillad26:43
Spela Senare Spela Senare Listor Gilla GilladLoris Raimo, co-founder of Snorkel, discusses the transformation of financial support through digital innovation. The conversation explores barriers to engagement, the potential of AI and chatbots, and the evolving needs of consumers in financial distress. Key topics include the role of technology in bridging the gap between lenders and consumers, regulatory challenges, and opportunities to make debt support more accessible and effective. With a focus on integrating proactive and scalable solutions, the dialogue highlights how the financial services industry can adapt to better serve vulnerable customers. More insights and videos at https://www.ro-ar.com…
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RO-AR.com : Numbers, Nuances & Observations
1 AI, Automation, and Autonomous Agents 42:04
42:04 Spela Senare Spela Senare Listor Gilla Gillad42:04
Spela Senare Spela Senare Listor Gilla GilladHamid Motahari from UpBrains and Adi Hazan from Analycat delve into the evolution of robotic process automation (RPA) and the integration of artificial intelligence into workflows. This discussion explores how automation technologies have advanced from simple workflows to intelligent systems that handle unstructured data and complex decision-making, together with the challenges of adopting AI, the role of transparency and governance, and the immense opportunity for businesses to optimise processes. The session highlights the importance of a blended approach, combining traditional and innovative automation tools to drive efficiency, scalability, and compliance. More insights and videos at https://www.ro-ar.com…
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RO-AR.com : Numbers, Nuances & Observations
1 AI Transformation in Contact Centres and Beyond 30:45
30:45 Spela Senare Spela Senare Listor Gilla Gillad30:45
Spela Senare Spela Senare Listor Gilla GilladMartin Neilson from MEGA explores the integration of AI-driven voice bots in debt collection and customer service, focusing on how they enhance human operators’ efficiency rather than replacing them. Ethical, regulatory, and market dynamics are all key considerations, however AI is due to have a significant role in omnichannel strategies, with rapid technological evolution... enabling sophisticated, personalised customer interactions. More insights and videos at https://www.ro-ar.com…
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RO-AR.com : Numbers, Nuances & Observations
1 Evolution and the Future of Collections Tech 33:28
33:28 Spela Senare Spela Senare Listor Gilla Gillad33:28
Spela Senare Spela Senare Listor Gilla GilladAndy Pritchard, Chief Strategy Officer for Telrock, examines the rapid evolution of collections technology. It covers key shifts from traditional mainframe systems to cloud-native platforms, the impact of AI and digital-first strategies, and the growing importance of compliance in an increasingly regulated industry. He discusses how technological advancements in cloud and omni-channel communication are reshaping the collections landscape, highlighting the potential for AI to streamline operations and improve customer interactions, underscoring the need for preparedness amid economic uncertainties. Proactive investment is a strategic advantage. More insights and videos at https://www.ro-ar.com…
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RO-AR.com : Numbers, Nuances & Observations
1 Revolutionising Customer Service: Future of AI and Chatbots 31:47
31:47 Spela Senare Spela Senare Listor Gilla Gillad31:47
Spela Senare Spela Senare Listor Gilla GilladAdam Rathbone, Senior Sales Engineer at Boost AI, explores the evolving role of artificial intelligence in customer service, with a particular focus on messaging and chatbots. He discusses the shift from rule-based to hybrid AI models, incorporating generative AI to enhance customer interactions while managing compliance and accuracy concerns. There are implications of AI in regulated industries, especially financial services, where cost efficiency and customer experience drive automation adoption. Adam delves into practical metrics for measuring AI impact, challenges of system integration, and the future of human-AI collaboration in customer service. More insights and videos at https://www.ro-ar.com…
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RO-AR.com : Numbers, Nuances & Observations
Nick Krauspe, Director of Compliance and Operations at InDebted, explores the adoption and implementation of digital-first strategies in debt collection. He covers how Indebted applies a digital-first, data-driven approach to customer engagement, leveraging machine learning to personalise each interaction. The podcast delves into regulatory impacts, regional differences in digital adoption, and the delicate balance between digital channels and live human support. Insights into AI and machine learning illustrate how these technologies enhance customer journeys while addressing compliance and vulnerability concerns, a clear view on digital transformation in collections. More insights and videos at https://www.ro-ar.com…
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RO-AR.com : Numbers, Nuances & Observations
1 Navigating the Future: Riding the wave of uncertainty 30:45
30:45 Spela Senare Spela Senare Listor Gilla Gillad30:45
Spela Senare Spela Senare Listor Gilla GilladGraham Norris, an organisational psychologist and futurist, discussing how professionals and organisations navigate uncertainty in a rapidly changing world. The conversation touches on key themes such as binary thinking in response to complexity, the importance of long-term strategic foresight, and the role of imagination in scenario planning. It also delves into specific future concerns, such as the impact of AI, the growing importance of cybersecurity, and the disruptive potential of advances in personalised healthcare. He provides insights for leaders on managing uncertainty and building resilience through thoughtful decision-making. More insights and videos at https://www.ro-ar.com…
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RO-AR.com : Numbers, Nuances & Observations
1 Joy vs Toil: the Future of Hybrid Work and Employee Retention 24:29
24:29 Spela Senare Spela Senare Listor Gilla Gillad24:29
Spela Senare Spela Senare Listor Gilla GilladGaby Giessen from Boston Consulting Group, discusses work at BCG Henderson Institute on the future of work, particularly the relationship between employee joy, toil, and attrition. Gaby explains what the research says about the importance of hybrid work models, the role of generative AI in reducing toil, and the need for continuous employee feedback. It highlights how organisations can drive better business outcomes by aligning work models and tools with employee preferences, while ensuring leadership adapts to evolving work norms. There is a need for a balance between cost management and fostering employee satisfaction for long-term success. Read the research -> https://www.bcg.com/publications/2024/joy-at-work-matters-more-than-you-realize More insights and videos at https://www.ro-ar.com…
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RO-AR.com : Numbers, Nuances & Observations
1 Voice Analytics: Transformation and AI 27:31
27:31 Spela Senare Spela Senare Listor Gilla Gillad27:31
Spela Senare Spela Senare Listor Gilla GilladIan Taylor from Avoira explores advancements in voice analytics and AI-driven transcription technology, particularly within the financial services sector. In this episode we discuss the impact of cloud computing and AI on real-time transcription, voice analytics, and compliance, with a focus on how these technologies are transforming customer service and operational efficiency. The conversation highlights the benefits of AI in reducing agent wrap-up time, identifying vulnerable customers, and improving sales performance, while also cautioning about the challenges of managing large volumes of data. More insights and videos at https://www.ro-ar.com…
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RO-AR.com : Numbers, Nuances & Observations
1 Real World Applications of Conversational AI 22:40
22:40 Spela Senare Spela Senare Listor Gilla Gillad22:40
Spela Senare Spela Senare Listor Gilla GilladRussell Janab, from UmbrellaTech podcast discusses the integration of artificial intelligence (AI) into business operations, with a focus on customer service and collections. He highlights the challenges, opportunities, and innovations around AI adoption, particularly hyper-realistic conversational AI, which is transforming how companies handle customer interactions. The discussion also covers the global landscape of AI adoption, the role of AI in improving operational efficiency, and strategies businesses should consider to successfully implement AI while managing risks such as AI errors or "hallucinations." More insights and videos at https://www.ro-ar.com…
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