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Innehåll tillhandahållet av Retail Doctor Group. Allt poddinnehåll inklusive avsnitt, grafik och podcastbeskrivningar laddas upp och tillhandahålls direkt av Retail Doctor Group eller deras podcastplattformspartner. Om du tror att någon använder ditt upphovsrättsskyddade verk utan din tillåtelse kan du följa processen som beskrivs här https://sv.player.fm/legal.
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The Future of Consumers – Embracing Customer Loyalty
Manage episode 356760809 series 1666747
Innehåll tillhandahållet av Retail Doctor Group. Allt poddinnehåll inklusive avsnitt, grafik och podcastbeskrivningar laddas upp och tillhandahålls direkt av Retail Doctor Group eller deras podcastplattformspartner. Om du tror att någon använder ditt upphovsrättsskyddade verk utan din tillåtelse kan du följa processen som beskrivs här https://sv.player.fm/legal.
Join Retail Doctor Group’s COO and Head of Insights, Anastasia Lloyd Wallis, as we explore the concept of customer loyalty through:
- Understanding just what loyalty means to customers, and
- How you can build that loyalty with your tribe.
We hope you enjoy this session!
69 episoder
The Future of Consumers – Embracing Customer Loyalty
Retail Doctor Group - Consumer and Retail Transformation Experts
Manage episode 356760809 series 1666747
Innehåll tillhandahållet av Retail Doctor Group. Allt poddinnehåll inklusive avsnitt, grafik och podcastbeskrivningar laddas upp och tillhandahålls direkt av Retail Doctor Group eller deras podcastplattformspartner. Om du tror att någon använder ditt upphovsrättsskyddade verk utan din tillåtelse kan du följa processen som beskrivs här https://sv.player.fm/legal.
Join Retail Doctor Group’s COO and Head of Insights, Anastasia Lloyd Wallis, as we explore the concept of customer loyalty through:
- Understanding just what loyalty means to customers, and
- How you can build that loyalty with your tribe.
We hope you enjoy this session!
69 episoder
Alla avsnitt
×1 AI, Robotics and the Human Experience 29:18
29:18
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29:18We're excited to present a session where Brian Walker, CEO of Retail Doctor Group, engages in conversation with Steve Sammartino of Macro3D. This episode includes: AI's evolution from isolated systems to interconnected neural networks The "dichotomy economy" split between luxury and budget retail The future of physical stores and human experiences Predictions for humanoid retail robots by 2030 Implications for workforce and taxation policies Don't miss this insightful discussion on how retailers can balance technological efficiency with meaningful human experiences in an increasingly automated world.…
1 The Human Connection in the Evolution of Data, AI, and Tech in Retail 28:36
28:36
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28:36We're excited to present a session where Brian Walker, CEO of Retail Doctor Group, engages in conversation with Dr. Jason Pallant of RMIT University. This episode includes: Insights on the impact of AI and emerging technologies on retail and human interaction. The evolving role of physical retail spaces as community hubs and experiential centers. The importance of human connection and social experiences in an increasingly tech-driven retail landscape. Challenges and opportunities in personalization at scale versus niche, artisanal retail. The future of work in retail, with AI augmenting rather than replacing human expertise. The need for retailers to focus on solving customer problems and providing unique value propositions. The strategic importance of empowering frontline retail staff with technology and data. Don't miss this insightful discussion on the balance between technological advancement and human-centric retail experiences!…
1 The Impact of AI: Get Your Business Ready for the Future 30:48
30:48
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30:48We're excited to present a session where Brian Walker, CEO of Retail Doctor Group, engages in conversation with John Ball, the Managing Director of Google Customer Solutions AUNZ. This episode includes: How the current era is seen as a pivotal "technology revolution" that will transform industries and the workforce. Advancements in AI and machine learning are driving rapid changes, with a faster adoption curve compared to previous tech revolutions. The workforce will evolve, with some jobs changing or disappearing, while new roles emerge - adaptability and a willingness to learn will be crucial. Consumers are increasingly expecting personalised, seamless retail experiences powered by data, analytics and technology. Emerging technologies like 6G/7G networks, IoT, robotics and humanoids will continue to enhance the retail experience. Retailers, especially those with legacy systems, need to embrace change, partner with experts, and adapt to evolving customer needs to stay competitive. Don't miss this thought-provoking discussion on the intersection of technology, humanity, and the retail industry's future!…
In this podcast, Judy, the CEO of Peter Alexander, explores how teamwork and customer feedback fuel innovation, underscoring the necessity for innovation to deliver commercial outcomes. She also delves into cultivating a corporate culture that embraces risk-taking and discusses the supportive role of technology in business development. We hope you enjoy this conversation!…
We are excited to present a session where Brian Walker, CEO of Retail Doctor Group, engages in conversation with Howard Saunders, the retail futurist and speaker. This insightful discussion covers: The evolving landscape of artificial intelligence: distinguishing between the hype and the real future potential. A comprehensive analysis of dystopian versus utopian views on AI, and its broader implications for humanity and the retail sector. The enduring significance of human connection in an increasingly digital world, and how AI can enhance rather than replace these fundamental interactions. Insightful perspectives on the future of work, the creative possibilities unleashed by AI, and the transformation of consumer experiences in retail. We hope you enjoy this session!…
1 AI’s Impact: Future Retail Transformation Explored 26:53
26:53
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26:53We are excited to present a session where Brian Walker, CEO of Retail Doctor Group, engages in conversation with Marcella Larson, co-founder and CEO of Woven. This insightful discussion covers: The current state and future of AI in retail: separating hype from substance. Practical applications of AI for retailers and consumers, and how it can transform the shopping experience. The importance of data management and the role of AI in personalising customer interactions and driving sales. We hope you enjoy this session!…
1 Transforming Retail: Strategies for the Future 32:52
32:52
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32:52We are thrilled to present a new session where our CEO Brian Walker conversed with K D Adamson, renowned futurist and ecocentrist. In this session, we discussed: What does the future of AI look like? Should we be bothered by AI itself? How will organisations/CEOs future-proof themselves with AI? How will Chat GPT play an important role in the future for brands? Is there a future for bricks and mortar shops? We hope you enjoy this session!…
We welcome our 2023 Inspirational Retail Leader finalist, Shane Lenton, Co-Founder and CEO of The Wishlist Company. Shane talks about how his first few work experiences and how they have shaped and inspired him throughout his career to be the great leader he is today. Enjoy this insightful conversation with our 2023 finalist. https://retaildoctor.com.au/podcasts/…
We are delighted to bring you this session in which, Retail Doctor Group CEO Brian Walker is joined by Jaime Cairns, Chief Strategy Officer at Fluent Commerce. In this session we discuss: The nature of data in retail - How will retailers of the future cultivate data that is meaningful? The future retail experience for customers Time as a currency We hope you enjoy this session!…
We welcome our 2023 Inspirational Retail Leader finalist, Feras Keram, Co-Founder and CEO of Pharmacy 4 Less. Feras talks about his greatest role model, his Father, who's great resilience has inspired him throughout his career to be the leader he is today. Feras also delves into where is best ideas come from. Enjoy this insightful conversation with our 2023 finalist. https://retaildoctor.com.au/podcasts/…
We are delighted to bring you this session in which, Retail Doctor Group CEO Brian Walker is joined by Paco Underhill, Owner of Peckshee LLC, futurist, motivational speaker and author of multiple global bestselling books – including Why We Buy: The Science of Shopping published in 27 languages and used in design schools and MBA programs all over the world. In this session we discuss: Will physical stores cease to exist? What is the role of physical retail in our increasingly technological world? What makes airport retail so endearing? We hope you enjoy this session!…
We are delighted to bring you this session in which, Retail Doctor Group CEO Brian Walker is joined by Marcella Larsen, Ex-Microsoft, Ex-Salesforce and founder of Woven Group, as they talk about everything AI. In this session we discuss: - What does the future AI landscape look like? - How can AI assist retailers? - Why should CEOs bother about AI? - What is the link between AI and sustainability? We hope you enjoy this session!…
We welcome our 2023 Inspirational Retail Leader finalist, Paula Maxwell, Head of Retail at Sleepy's. Paula delves into role models that have inspired her throughout her career to be the person she is today. But the thing that sets Paula apart from other retail leaders is her guiding principle - Always being curious, a mantra that Paula puts at the forefront to make a difference for both customers and employees. Enjoy this insightful conversation with our 2023 finalist. https://retaildoctor.com.au/podcasts/…
1 A Conversation with Margaret Porritt 21:54
21:54
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21:54We welcome our 2023 Inspirational Retail Leader winner, Margaret Porritt, Founder of Feathers Boutique. Margaret empowers women and has been doing so from the very start of her career. She has guided many young women in the fashion industry giving them confidence and sharing her knowledge and expertise in such a fickle industry - many of whom have gone out on their own and created successful fashion brands. We hope you enjoy this inspirational conversation with our 2023 winner. https://retaildoctor.com.au/podcasts/…
1 The Future of Consumers – Embracing Customer Loyalty 19:41
19:41
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19:41Join Retail Doctor Group’s COO and Head of Insights, Anastasia Lloyd Wallis, as we explore the concept of customer loyalty through: Understanding just what loyalty means to customers, and How you can build that loyalty with your tribe. We hope you enjoy this session!
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