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It's a Trap! (a.k.a. "My CEO LOVES Customer Success")
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Innehåll tillhandahållet av Rachel Provan. Allt poddinnehåll inklusive avsnitt, grafik och podcastbeskrivningar laddas upp och tillhandahålls direkt av Rachel Provan eller deras podcastplattformspartner. Om du tror att någon använder ditt upphovsrättsskyddade verk utan din tillåtelse kan du följa processen som beskrivs här https://sv.player.fm/legal.
Are You Falling for This Common Misconception About Your CEO's Support for Customer Success?
Many customer success leaders believe their CEOs fully support customer success just because they say they do.
But what if this belief is based on a misunderstanding?
This episode dives into the dangers of assuming your CEO's initial enthusiasm equates to ongoing support and how this can lead to the unexpected loss of your CS department.
BY THE TIME YOU FINISH LISTENING, YOU'LL DISCOVER:
- How cognitive biases like hyperbolic discounting and ambiguity aversion can lead to underinvestment in customer success.
- Psychological tools to counteract those cognitive biases (including one that's ethically questionable)
- Practical strategies to continuously demonstrate the value of customer success to the C-suite and secure their buy-in.
Don't let assumptions derail your customer success efforts.
Tune in to learn how to ensure your CEO's support translates into real investment and long-term success.
Links:
Verified Outcomes Presentation - check out this slide in particular
Article on Ebitda
Linkedin Post on Article for context
Priming
NEW FREE RESOURCE
The Focus Formula - How to make measurable progress on your CS Strategy every single day.
CONNECT WITH RACHEL
Follow at:
LinkedIn
Instagram
WEBSITE
https://provansuccess.com
SUBMIT COMMENTS ON THE PODCAST WEBSITE
https://psychologyofcustomersuccess.com
WORK WITH RACHEL:
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