Women in Healthcare: Leadership Lessons in Empathy, Reflection and Overcoming Adversity

MGMA Podcasts

Welcome to the Women in Healthcare podcast. In this episode, our host Adrienne Lloyd engages in a compelling discussion with her former Mayo colleague and healthcare leader, Carrie Koh. Together, they bring their wealth of experience in navigating the challenges of leadership within the healthcare industry to the forefront.

Throughout their conversation, Lloyd and Koh emphasize the vital role of empathy, trust, and psychological safety when confronted with difficult situations. They delve into the significance of self-awareness, active listening, and the power of building connections as drivers of positive change.

Takeaways:
- Focus on empathy, safety and solutions rather than just complaints when working with teams
- Slow down, ask questions, take small steps and be patient rather than overplanning
- Leaders should understand perspectives, make time for reflection and build trust

Resources:
MGMA Podcasts
Carrie Koh TEDx Talk
Women in Healthcare Podcasts

Music:
"Pablito's Way" by Paolo Pavan courtesy of Free Music Archive, CC BY-NC-SA

Connect With Us:
If you would like additional tools and resources related to medical practice leadership or you have stories to share with us, email us at Daniel Williams at [e-mail]. If you would like to appear on Women in Healthcare, contact Adrienne Lloyd at [e-mail].

Thank you again for taking the time to listen to the MGMA podcast network.

Today’s podcast is sponsored by RingCentral

RingCentral brings staff, patients, and payers together with compliant cloud communications and a modern call center on any device. A free new ebook from RingCentral and MGMA focuses specifically on the payer-provider relationship. With all-too-familiar patient reviews, must-see statistics, and a transformative case study, this eBook illustrates how easily cloud communications can bring patients, providers, and payers together. Download your copy at go.ringcentral.com/mgma-healthcare.html.

Support for this podcast also comes from ilumed
ilumed helps Medicare providers practice better medicine so they can get paid in up to three ways. Whether you’re just starting your value-based-care journey or ready to take it to the next level, ilumed can help you do more for your patients while earning more. ilumed offers simple solutions for a complicated industry. Let’s heal healthcare together. Visit ilumed.com to learn more.