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Ben Novello: Former President of Outback Steakhouse - "Customer-Focused Leadership"
Manage episode 429137891 series 2897945
Innehåll tillhandahållet av MASTERS by Winn Claybaugh and Winn Claybaugh. Allt poddinnehåll inklusive avsnitt, grafik och podcastbeskrivningar laddas upp och tillhandahålls direkt av MASTERS by Winn Claybaugh and Winn Claybaugh eller deras podcastplattformspartner. Om du tror att någon använder ditt upphovsrättsskyddade verk utan din tillåtelse kan du följa processen som beskrivs här https://sv.player.fm/legal.
Ben Novello is the former president of Outback Steakhouse. He joined the organization in 1991 and quickly rose through the ranks to become the company's leader. Interviewed by Winn Claybaugh in 2001, Ben explained that a human being couldn't be in 650 locations every day to inspect that the culture was intact, but a vision and a standard could. Listen in as they discuss the power of customer-focused leadership.
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