Seven Steps To Awesome Customer Service Marketing Deep Dives By Denyse podcast

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Marketing Business By Denyse DrummondDunn

Innehåll tillhandahållet av Marketing Deep Dives by Denyse and Denyse Drummond-Dunn. Allt poddinnehåll inklusive avsnitt, grafik och podcastbeskrivningar laddas upp och tillhandahålls direkt av Marketing Deep Dives by Denyse and Denyse Drummond-Dunn eller deras podcastplattformspartner. Om du tror att någon använder ditt upphovsrättsskyddade verk utan din tillåtelse kan du följa processen som beskrivs här https://sv.player.fm/legal.

Marketing Deep Dives by Denyse « »
Seven Steps To Awesome Customer Service

29d ago 21:28

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Innehåll tillhandahållet av Marketing Deep Dives by Denyse and Denyse Drummond-Dunn. Allt poddinnehåll inklusive avsnitt, grafik och podcastbeskrivningar laddas upp och tillhandahålls direkt av Marketing Deep Dives by Denyse and Denyse Drummond-Dunn eller deras podcastplattformspartner. Om du tror att någon använder ditt upphovsrättsskyddade verk utan din tillåtelse kan du följa processen som beskrivs här https://sv.player.fm/legal.

This episode of DEEP DIVES from DENYSE recounts a frustrating three-month customer service experience that Denyse had with TomTom, highlighting the company's failure to promptly resolve a simple map reactivation request due to repeated requests for documentation in different formats. This negative experience then serves as a case study to illustrate seven key principles of excellent customer service: prioritising customer needs, responding quickly, taking immediate action with minimal information, using customer-friendly language, empowering customer service representatives, focusing on swift resolution and customer satisfaction, and aiming to exceed expectations. Denyse emphasises that even seemingly basic principles are often overlooked, resulting in lost customer loyalty and missed opportunities. The discussion also promotes Denyse's book on how to adopt a customer-first strategy called Winning Customer Centricity.

… continue reading

87 episoder

#Marketing #Business #By Denyse DrummondDunn

Artwork

Seven Steps To Awesome Customer Service

Marketing Deep Dives by Denyse

86 subscribers

published 29d ago

Dela

MP3•Episod hem

Innehåll tillhandahållet av Marketing Deep Dives by Denyse and Denyse Drummond-Dunn. Allt poddinnehåll inklusive avsnitt, grafik och podcastbeskrivningar laddas upp och tillhandahålls direkt av Marketing Deep Dives by Denyse and Denyse Drummond-Dunn eller deras podcastplattformspartner. Om du tror att någon använder ditt upphovsrättsskyddade verk utan din tillåtelse kan du följa processen som beskrivs här https://sv.player.fm/legal.

This episode of DEEP DIVES from DENYSE recounts a frustrating three-month customer service experience that Denyse had with TomTom, highlighting the company's failure to promptly resolve a simple map reactivation request due to repeated requests for documentation in different formats. This negative experience then serves as a case study to illustrate seven key principles of excellent customer service: prioritising customer needs, responding quickly, taking immediate action with minimal information, using customer-friendly language, empowering customer service representatives, focusing on swift resolution and customer satisfaction, and aiming to exceed expectations. Denyse emphasises that even seemingly basic principles are often overlooked, resulting in lost customer loyalty and missed opportunities. The discussion also promotes Denyse's book on how to adopt a customer-first strategy called Winning Customer Centricity.

… continue reading

87 episoder

#Marketing #Business #By Denyse DrummondDunn

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