Book Review - Upstream: The Quest to Solve Problems Before They Happen by Dan Heath

Learning Experience Leader

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From the website for the book, "So often in life, we get stuck in a cycle of response. We put out fires. We deal with emergencies. We stay downstream, handling one problem after another, but we never make our way upstream to fix the systems that caused the problems. Cops chase robbers, and doctors treat patients with chronic diseases, and call-center reps address customer complaints. But crime and chronic disease and customer complaints are preventable! So why do our efforts skew so heavily toward reaction rather than prevention?"
In summarizing and reflecting on the book I'll cover:
👉 The three barriers to upstream thinking and how to start overcoming them
👉 7 questions to ask yourself when trying to solve upstream challenges
👉 Reflection on ways instructional and learning experience designers can be more like systems designers in helping organizations realize their goals
Resources
👉 Book information and helpful resources
Introduction music, “For Mimi” by Twin Musicom is licensed under a Creative Commons Attribution 4.0 license
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