#10: Why Great CX Is Personalized, Responsive, And Trustworthy (Kristen Craft, Ovia Health) In The Know - A Dispatch podcast

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#10: Why Great CX is Personalized, Responsive, and Trustworthy (Kristen Craft, Ovia Health)

7+ y ago 27:57

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Innehåll tillhandahållet av In The Know - A Customer Experience Podcast. Allt poddinnehåll inklusive avsnitt, grafik och podcastbeskrivningar laddas upp och tillhandahålls direkt av In The Know - A Customer Experience Podcast eller deras podcastplattformspartner. Om du tror att någon använder ditt upphovsrättsskyddade verk utan din tillåtelse kan du följa processen som beskrivs här https://sv.player.fm/legal.

For this episode, we're talking all things customer experience with Kristen Craft, VP of Marketing and Business Development at Ovia Health - the leading maternity benefits program. Kristen has over a decade of experience working for companies like Kaplan, The Parthenon Group, Transparent Language, Wistia, and now Ovia Health. Kristen received her BA from Brown, her Masters in education from Harvard University, and her MBA from MIT Sloan. Today we cover all things customer experience and how her and her team at Ovia Health always make their decisions with the customer in mind. I loved this conversation and found it very actionable. So as always, grab a pen, grab some paper, and without any further ado, please welcome, Kristen Craft. Kristen Craft: https://twitter.com/thecrafty Ovia Health: http://oviahealth.ovuline.com/

… continue reading

28 episoder

#Business #Customer Experience #In The Know - A Customer Experience Podcast

Artwork

#10: Why Great CX is Personalized, Responsive, and Trustworthy (Kristen Craft, Ovia Health)

In The Know - A Dispatch Podcast

published 7+ y ago

Dela

MP3•Episod hem

Innehåll tillhandahållet av In The Know - A Customer Experience Podcast. Allt poddinnehåll inklusive avsnitt, grafik och podcastbeskrivningar laddas upp och tillhandahålls direkt av In The Know - A Customer Experience Podcast eller deras podcastplattformspartner. Om du tror att någon använder ditt upphovsrättsskyddade verk utan din tillåtelse kan du följa processen som beskrivs här https://sv.player.fm/legal.

For this episode, we're talking all things customer experience with Kristen Craft, VP of Marketing and Business Development at Ovia Health - the leading maternity benefits program. Kristen has over a decade of experience working for companies like Kaplan, The Parthenon Group, Transparent Language, Wistia, and now Ovia Health. Kristen received her BA from Brown, her Masters in education from Harvard University, and her MBA from MIT Sloan. Today we cover all things customer experience and how her and her team at Ovia Health always make their decisions with the customer in mind. I loved this conversation and found it very actionable. So as always, grab a pen, grab some paper, and without any further ado, please welcome, Kristen Craft. Kristen Craft: https://twitter.com/thecrafty Ovia Health: http://oviahealth.ovuline.com/

… continue reading

28 episoder

#Business #Customer Experience #In The Know - A Customer Experience Podcast

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