Gå offline med appen Player FM !
Podcaster värda att lyssna på
SPONSRAD


Trifecta: Care Coordinators add Career Path, Better Care and Profit [with Steve "the Hurricane" Weiss]
Manage episode 396991288 series 2882255
The defining challenging of home care, long term supports and services, and day services is recruiting and retaining caregivers. One of the big recommendations that we hear regarding retention is to create career paths, but at the same time we struggle to make a reasonable margin at the rates that we're able to charge.
Today's guest, in his 3rd appearance on the Home Care Heroes and Day Service Stars podcast, is Steve "the Hurricane" Weiss, the CEO of the consulting firm Home Care Evolution. Steve's organization is one of the preeminent home care coaching and consulting organizations in the US. I had the priviledge to attend one of Steve's Home Care boot camps and a specific session, on the topic of "Care Coordinators" resonated strongly with me. Today's episode dives into the way that adding care coordinators to a home care agency does three key things: 1) It creates a career care, 2) It results in a differentiated level of care, and 3) It gives you an opportunity to charge more.
The term "TRIFECTA" comes from betting on horse racing. To win this kind of bet you need to pick the first place, second place and 3rd place horses, in order. So the connotation is that a Trifecta is a big three-part win. Some of the key concepts addressed in the episode are as follows:
- Having Care Coordinators creates a career path within your agency for the right kinds of people
- These coordinators ensure that the client's needs are well understood and that the caregiver(s) are well-prepared to do an excellent job
- Since the best home care clients have complex needs, having a coordinator check in regularly makes sure that the care is evolving with those needs as they change.
- Another key benefit is that unlike your competitors who will start recruiting for a caregiver once they close the client, your coordinators have flexibility in their schedules to start care right away and meet families right away when opportunities present themselves
- Yet another benefit is that junior caregivers are supported and know that a senior team member will be visiting regularly to help them. This cuts down on cases where newly trained caregivers feel overwhelmed and quit
- Lastly, having coordinators results in a premium service that you can charge for. Some agencies justifiably raise their rates when they have care coordinators and others charge separately for the coordinators, and families are willing to pay.
Despite this episode being a deep dive into care coordination, it really only scratches the surface. Home Care Evolution will provide a free consulting session to your agency on this topic or many others. Plus, as I said, attending one of their boot camps opens your eyes to many ways the best agencies are thriving.
Home Care Heroes and Day Service Stars is produced and sponsored by Ankota - If you provide services that enable older or disabled people to continue living at home , Ankota can provide you the software to successfully run your agency.. Visit us at https://www.ankota.com.
62 episoder
Manage episode 396991288 series 2882255
The defining challenging of home care, long term supports and services, and day services is recruiting and retaining caregivers. One of the big recommendations that we hear regarding retention is to create career paths, but at the same time we struggle to make a reasonable margin at the rates that we're able to charge.
Today's guest, in his 3rd appearance on the Home Care Heroes and Day Service Stars podcast, is Steve "the Hurricane" Weiss, the CEO of the consulting firm Home Care Evolution. Steve's organization is one of the preeminent home care coaching and consulting organizations in the US. I had the priviledge to attend one of Steve's Home Care boot camps and a specific session, on the topic of "Care Coordinators" resonated strongly with me. Today's episode dives into the way that adding care coordinators to a home care agency does three key things: 1) It creates a career care, 2) It results in a differentiated level of care, and 3) It gives you an opportunity to charge more.
The term "TRIFECTA" comes from betting on horse racing. To win this kind of bet you need to pick the first place, second place and 3rd place horses, in order. So the connotation is that a Trifecta is a big three-part win. Some of the key concepts addressed in the episode are as follows:
- Having Care Coordinators creates a career path within your agency for the right kinds of people
- These coordinators ensure that the client's needs are well understood and that the caregiver(s) are well-prepared to do an excellent job
- Since the best home care clients have complex needs, having a coordinator check in regularly makes sure that the care is evolving with those needs as they change.
- Another key benefit is that unlike your competitors who will start recruiting for a caregiver once they close the client, your coordinators have flexibility in their schedules to start care right away and meet families right away when opportunities present themselves
- Yet another benefit is that junior caregivers are supported and know that a senior team member will be visiting regularly to help them. This cuts down on cases where newly trained caregivers feel overwhelmed and quit
- Lastly, having coordinators results in a premium service that you can charge for. Some agencies justifiably raise their rates when they have care coordinators and others charge separately for the coordinators, and families are willing to pay.
Despite this episode being a deep dive into care coordination, it really only scratches the surface. Home Care Evolution will provide a free consulting session to your agency on this topic or many others. Plus, as I said, attending one of their boot camps opens your eyes to many ways the best agencies are thriving.
Home Care Heroes and Day Service Stars is produced and sponsored by Ankota - If you provide services that enable older or disabled people to continue living at home , Ankota can provide you the software to successfully run your agency.. Visit us at https://www.ankota.com.
62 episoder
All episodes
×
1 Reimagining Home Care: The Future of Caregiving [with special guest Bob Roth] 37:14

1 How To Build Amazing Self Direction Programs That Actually Work (with guest Melody Wray) 31:54

1 Combat Caregiver Applicant Ghosting with these easy tips (with Jen Waldron from Augusta.Care) 32:13

1 Beyond Caregiver Burnout: Understanding and Healing Caregiver-specific Trauma [with Dr. Lorre Laws] 33:27

1 Risk Less / Do More: Top US Government Advocate emphasizes Covid, Flu and RSV Vaccines [with Deputy Assistant Secretary for Aging Kari Benson] 27:54

1 Understanding Alzheimer's will make us Better Caregivers 38:18

1 Home Care Combined with Day Services is best for the Client AND Agency (with Liz Barnes - Easterseals) 34:05

1 Virtual Care - A High Margin Service for Home Care to Grow and Differentiate 34:12

1 Adding Adult Day Services to Home Care brings Synergy and Margins (with Bill Zagorski - Board Chair NADSA and CEO - American Senior Care Centers) 37:08

1 Finance Expert explains how to ensure Business and Owner Success 27:26

1 Caregiver Safety: Situation and Solution (with Ali Al Jabry, CEO of Kwema.co) 28:00

1 Caregiver Rewards That Make an Impact 34:02

1 Creating an IRRESISTABLE OFFER: Caregiver Recruiting with Nick Bonitatibus 26:22

1 Agency Owner adds High-Margin Revenue Stream from Facility Placements 26:09

1 Trifecta: Care Coordinators add Career Path, Better Care and Profit [with Steve "the Hurricane" Weiss] 22:54
Välkommen till Player FM
Player FM scannar webben för högkvalitativa podcasts för dig att njuta av nu direkt. Den är den bästa podcast-appen och den fungerar med Android, Iphone och webben. Bli medlem för att synka prenumerationer mellan enheter.