Workflow is Key to Managing Healthcare Process

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Meet @wareFLO - Chuck Webster, MD... and MSIE, MSIS and workflow evangelist. Sometimes called the "King of all Workflow in Healthcare" (mostly by himself) Chuck is the undisputed champion of workflow process. He has worked with healthcare systems to study, design and implement process improvement through workflow development. Chuck is also a workflow technology expert and helps his clients use business process management software to capture and analyze workflow.

I admit it - I'm a marketing and social media evangelist. As such I have encountered Chuck dozens of times in TweetChats, Blab sessions and throughout the social media spectrum. I know that Chuck has an affinity for social media. I was not going to promise the same about workflow. Our interview ended up being really interesting and I learn a lot - painlessly. I hope you enjoy the podcast. Give a listen to our conversation or drop into our conversation at the time stamps below.

00:00 Introduction 00:55 Meet Chuck Webster MD 01:57 @wareFLO 02:52 His alphabet soup of degrees 05:00 How does all that education overlap? 05:57 He's a Venn Diagram! 06:22 He's an octopus - he said so! 07:27 Medical training by Disney? 07:38 C-Suite education - are they onboard? 09:48 Mind Mapping vs. Workflow 11:31 How does workflow technology work? 13:44 Interoperability in workflow process design 15:34 Example of a workflow process 16:45 Why would workflow matter to me, the patient? 20:50 Workflow enabling seniors living at home 23:50 What would this position be called? 26:20 Opportunity for physicians to transition their knowledge 29:09 Should digital innovation come from the medical side of the house? 30:32 How often should a workflow process be re-evaluated? 32:32 Are EHR vendors working with clients to improve workflow? 35:10 Bringing non-healthcare vendors to healthcare 39:38 Getting published 40:05 FireTalk - the new Blab? Social Media Tip: Sarah Bramblette - Spell your medical condition right 42:55 Social Content Solutions - Ready-to-post content for healthcare

Chuck Webster's contact information:

100 episoder