AI-Enabled Digital Front Door Technology Changing Patient Care Navigation and Nurse Triage with Piotr Orzechowski Infermedica TRANSCRIPT

Empowered Patient Podcast

Piotr Orzechowski, CEO of Infermedica, works with health insurance companies, technology partners, public payers, and ministries of health to provide digital care navigation tools that enhance the patient experience with a healthcare provider. The highlight is the development of digital front door technology to support patients in finding appropriate care. Using an AI-powered care interface, symptoms can be evaluated, questions answered, and guidance offered for care options including self-care at home. When appropriate, AI-based decision support tools guide nurses through phone conversations to triage and determine immediate actions that should be taken.

Piotr explains, "We have developed a clinically validated symptom-checking tool powered by AI. I will explain it in a second. But most importantly, it’s curated by a team of 50 physicians. So, every single day, our group of doctors performs different tasks related to clinical validation and content updates, and using this content, we create probabilistic models that try to resemble the way doctors would triage patients."

"We’ve spent more than 12 years of joint work between our medical teams, data scientists, and algorithm developers to establish one of the most versatile and accurate probabilistic models for current primary diseases. We currently have more than 120,000 hours of doctors who work on this medical content that’s behind our technology."

"The way it works is that there are two main use cases and two main ways we provide our technology, and it’s very straightforward. The first approach is we have a patient-facing app. So when you are feeling unwell, or maybe somebody in your family is feeling unwell, we guide you through a very simple process. You can provide your demographics, basic risk factors and chief complaints, and based on that, we engage in a sequence of questions to learn more about underlying causes. So, if you ever played 20 Questions, this is more like a 20-question flow, but, of course, for medical problems. After about 10 to 15 questions, our AI engine knows enough to propose the right triage level and even the most likely conditions."

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Infermedica.com

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