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011: Transform Your Business with Customer Service Mastery
Manage episode 426784434 series 3569873
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In this insightful video, customer service expert John DiJulius shares valuable tips on how to enhance customer service and elevate your business to new heights. With over 7 books under his belt, John is the authority on creating exceptional customer experiences. Discover practical strategies to improve customer satisfaction and employee engagement, ultimately leading to increased profits and business growth. Don't miss this opportunity to learn from the master himself and revolutionize your approach to customer service!
John DiJulius is the authority on helping organizations build a world-class customer and employee experience. He is the best-selling author of five books (soon to be six). John is the founder and Chief Revolution Officer of The DiJulius Group, who worked with companies like The Ritz-Carlton, Lexus, Starbucks, KeyBank, Nestle, Chick-fil-A, Celebrity Cruise lines, Bristol Myers, Marriott, and many more, helping them make the experience they deliver their single biggest competitive advantage.
John helps companies become the brand customers can't live without and makes price irrelevant/ John is also the founder of John Robert's Spas, one of the Top 20 Salons in America, and the founder of a non-profit, Believe in Dreams.
John R. DiJulius III on LinkedIn:
https://www.linkedin.com/in/dijulius
The DiJulius Group
http://www.thedijuliusgroup.com
Believe in Dreams®
http://www.believeindreams.org
The Customer Service Revolution Podcast
https://thedijuliusgroup.com/the-customer-service-revolution-podcast
John R. DiJulius III on YouTube
https://www.youtube.com/@dijuliusgroup
Meet as Strangers Leave as Friends | John DiJulius | TEDxAkron
https://www.youtube.com/watch?v=QfWgKZzsuMc
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📒 The Books Referenced in this Episode: 📒
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The Employee Experience Revolution: Increase Morale, Retain your Workforce, and Drive Business Growth, Hardcover | Jun 10, 2024
https://amzn.to/4cEsfNg
The Employee Experience Revolution: Increase Morale, Retain your Workforce, and Drive Business Growth Kindle Edition | Jun 10, 2024
https://amzn.to/3XJkIsq
Secret Service: Hidden Systems That Deliver Unforgettable Customer Service Paperback
https://amzn.to/3W0sJYD
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Hi, I’m Marc Thomas, Founder and CEO of Current TEK Solutions and CYBER GUARDIANS. If you or someone you know could benefit from our cutting-edge IT and cybersecurity services, we’d love to help. Reach out to us today to learn how we can secure and elevate your business. https://www.currentTEKsolutions.com
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