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Building a Thriving Business: People, Service, and a Growth Mindset
Manage episode 404974064 series 3437932
Innehåll tillhandahållet av Steve Ramona. Allt poddinnehåll inklusive avsnitt, grafik och podcastbeskrivningar laddas upp och tillhandahålls direkt av Steve Ramona eller deras podcastplattformspartner. Om du tror att någon använder ditt upphovsrättsskyddade verk utan din tillåtelse kan du följa processen som beskrivs här https://sv.player.fm/legal.
This is the second part of a conversation between the host, Steve Ramona, and Steve Remmel about the importance of people in business.
The key takeaway is that people are the foundation of a successful business. Businesses should invest in their people, train them, and treat them respectfully. This will lead to better customer service and a more successful business.
Here are the details from the conversation:
- Steve Remmel shared his experience of starting his own business and how he realized that people are the most critical factor.
- He shared an example of how he was impressed by Thrive because of the quality of its customer service.
- He contrasted this with another company where he had a negative experience because of the lack of customer service.
- Steve argued that businesses should strive to be like Thrive and provide excellent customer service by investing in their people.
- He also mentioned the importance of having a growth mindset and never stopped learning and growing.
- 02:55 - People and people to people business (People and people-to-people business)
- The speaker, Steve Remo, is a business consultant who believes that a company's focus should be on its people, both its employees and its customers.
- He says that people are the foundation of a successful business and that treating them well is essential.
- 04:52 - The importance of customer service (The importance of customer service)
- The speaker gives the example of Thrive, which provides customer relationship management (CRM) software. He says he chose Thrive because they provided him with a dedicated support person who was always available to help him.
- He contrasts this with another property management company without customer service and only communicates with customers through AI.
- 10:02 - The importance of attitude (The importance of attitude)
- The speaker also talks about the importance of attitude. He says that our attitude affects how we view everything and that it is essential to maintain a positive attitude, even when things are tough.
- He gives the example of his father, who was in a rehab facility for three months. He says that he and his family maintained a positive attitude about his father's recovery and that this helped him to get better.
- 17:42 - Conclusion (Conclusion)
- The speaker concludes the video by giving some advice to the audience. He says that they should never stop growing and that they should focus on serving others.
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