The Importance Of Trust For Managing Through A Crisis Cold Call podcast

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The Importance of Trust for Managing Through a Crisis

5M ago 27:09

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Innehåll tillhandahållet av HBR Presents / Brian Kenny. Allt poddinnehåll inklusive avsnitt, grafik och podcastbeskrivningar laddas upp och tillhandahålls direkt av HBR Presents / Brian Kenny eller deras podcastplattformspartner. Om du tror att någon använder ditt upphovsrättsskyddade verk utan din tillåtelse kan du följa processen som beskrivs här https://sv.player.fm/legal.

In March 2020, Twiddy & Company, a family-owned vacation rental company known for hospitality rooted in personal interactions, needed to adjust to contactless, remote customer service. With the upcoming vacation season thrown into chaos by the COVID-19 pandemic, president Clark Twiddy had a responsibility to the company’s network of homeowners who rented their homes through the company, to guests who had booked vacations, and to employees who had been recruited by Twiddy’s reputation for treating staff well. Who, if anyone, could he afford to make whole and keep happy?

Harvard Business School professor Sandra Sucher, author of the book The Power of Trust: How Companies Build It, Lose It, Regain It, discusses how Twiddy leaned into trust to weather the pandemic in her case, “Twiddy & Company: Trust in a Chaotic Environment.”

… continue reading

245 episoder

#MBA #Harvard #Case #Study #Entrepreneurship #Leadership #Teaching #HBR Presents / Brian Kenny #Business #Entrepreneur #Marketing #HBR #Presentations #HBS #Learn

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The Importance of Trust for Managing Through a Crisis

454 subscribers

published 5M ago

Dela

MP3•Episod hem

Innehåll tillhandahållet av HBR Presents / Brian Kenny. Allt poddinnehåll inklusive avsnitt, grafik och podcastbeskrivningar laddas upp och tillhandahålls direkt av HBR Presents / Brian Kenny eller deras podcastplattformspartner. Om du tror att någon använder ditt upphovsrättsskyddade verk utan din tillåtelse kan du följa processen som beskrivs här https://sv.player.fm/legal.

In March 2020, Twiddy & Company, a family-owned vacation rental company known for hospitality rooted in personal interactions, needed to adjust to contactless, remote customer service. With the upcoming vacation season thrown into chaos by the COVID-19 pandemic, president Clark Twiddy had a responsibility to the company’s network of homeowners who rented their homes through the company, to guests who had booked vacations, and to employees who had been recruited by Twiddy’s reputation for treating staff well. Who, if anyone, could he afford to make whole and keep happy?

Harvard Business School professor Sandra Sucher, author of the book The Power of Trust: How Companies Build It, Lose It, Regain It, discusses how Twiddy leaned into trust to weather the pandemic in her case, “Twiddy & Company: Trust in a Chaotic Environment.”

… continue reading

245 episoder

#MBA #Harvard #Case #Study #Entrepreneurship #Leadership #Teaching #HBR Presents / Brian Kenny #Business #Entrepreneur #Marketing #HBR #Presentations #HBS #Learn

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