Indicators: Exploring Dealer and Service Retention Metrics

Auto Care ON AIR

Unlock the secrets to mastering the automotive aftermarket with Nate Chenenko from Ducker Carlisle on this episode of Indicators! We promise you'll gain invaluable insights into the complex world of OEMs, tier suppliers, and service organizations as Nate, with his 12 years of experience, breaks down pricing studies, supply chain strategies, and growth planning. Learn how dealer relationships and strategic foresight are essential to anticipating industry trends and preparing for the next decade.
Discover how antitrust considerations are crucial in shaping strategies within automotive and heavy equipment industries. Nate illuminates how data transparency and benchmarking help clients navigate these waters, ensuring compliance while extracting valuable insights.
Rethink traditional metrics with us as we dive into the complexities of measuring dealer and service retention. Nate will guide you through the intricacies of data segmentation by vehicle age and type, offering a more accurate picture of service retention. We also explore the shift towards aftermarket service providers and the evolving landscape of dealer service retention.

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Kapitel

1. Indicators: Exploring Dealer and Service Retention Metrics (00:00:00)

2. Navigating Industry Trends and Data (00:00:08)

3. Antitrust and Industry Data Analysis (00:10:51)

4. Measuring Dealer Retention in Auto Service (00:18:57)

5. Understanding Market Share and Service Retention (00:32:46)

6. Data Granularity and Service Retention (00:42:03)

7. Weekend Plans and Food Preferences (00:49:38)