RO-AR.com : Numbers, Nuances & Observations podcast

RO-AR.com : Numbers, Nuances & Observations

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Innehåll tillhandahållet av ROStrategy. Allt poddinnehåll inklusive avsnitt, grafik och podcastbeskrivningar laddas upp och tillhandahålls direkt av ROStrategy eller deras podcastplattformspartner. Om du tror att någon använder ditt upphovsrättsskyddade verk utan din tillåtelse kan du följa processen som beskrivs här https://sv.player.fm/legal.

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Black Mirror Season 7 28:30

för 5 dagar sedan28:30

28:30

We're trying something different this week: a full post-show breakdown of every episode in the latest season of Black Mirror! Ari Romero is joined by Tudum's Black Mirror expert, Keisha Hatchett, to give you all the nuance, the insider commentary, and the details you might have missed in this incredible new season. Plus commentary from creator & showrunner Charlie Brooker! SPOILER ALERT: We're talking about the new season in detail and revealing key plot points. If you haven't watched yet, and you don't want to know what happens, turn back now! You can watch all seven seasons of Black Mirror now in your personalized virtual theater . Follow Netflix Podcasts and read more about Black Mirror on Tudum.com .…

RO-AR.com : Numbers, Nuances & Observations

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Innehåll tillhandahållet av ROStrategy. Allt poddinnehåll inklusive avsnitt, grafik och podcastbeskrivningar laddas upp och tillhandahålls direkt av ROStrategy eller deras podcastplattformspartner. Om du tror att någon använder ditt upphovsrättsskyddade verk utan din tillåtelse kan du följa processen som beskrivs här https://sv.player.fm/legal.

We are on a mission to find the latest ideas, techniques and technologies, in Risk Operations, from companies all around the world.
We bring them and the people behind them to you, all to help discover new ideas, spark new thinking and help... at work, as a leader, an employee, in business, at the office or at home.

… continue reading

141 episoder

#Business #ROStrategy #Tech #MBA #Business News #News

RO-AR.com : Numbers, Nuances & Observations

RO-AR.com : Numbers, Nuances & Observations podcast artwork

RO-AR.com : Numbers, Nuances & Observations

updated för 4 dagar sedan

Dela

Serie hem•Feed

Innehåll tillhandahållet av ROStrategy. Allt poddinnehåll inklusive avsnitt, grafik och podcastbeskrivningar laddas upp och tillhandahålls direkt av ROStrategy eller deras podcastplattformspartner. Om du tror att någon använder ditt upphovsrättsskyddade verk utan din tillåtelse kan du följa processen som beskrivs här https://sv.player.fm/legal.

We are on a mission to find the latest ideas, techniques and technologies, in Risk Operations, from companies all around the world.
We bring them and the people behind them to you, all to help discover new ideas, spark new thinking and help... at work, as a leader, an employee, in business, at the office or at home.

… continue reading

141 episoder

#Business #ROStrategy #Tech #MBA #Business News #News

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RO-AR.com : Numbers, Nuances & Observations

RO-AR.com : Numbers, Nuances & Observations podcast artwork

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Empathy and Data - Managing Vulnerability Complexity 34:14

för 4 dagar sedan34:14

34:14

A discussion with Andrew Gething, Founder and Managing Director of MorganAsh, on the challenges of managing customer vulnerability across financial services and other sectors. The conversation explores how vulnerability management has evolved—from simplistic flagging to more nuanced, data-driven, and empathetic approaches—and highlights operational, regulatory, and technological barriers. It also delves into the FCA’s Consumer Duty, the role of AI, and how firms can use customer understanding to drive both compliance and strategic advantage. More insights and videos at https://www.ro-ar.com…

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RO-AR.com : Numbers, Nuances & Observations

RO-AR.com : Numbers, Nuances & Observations podcast artwork

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Hitting the Real Time - Accurate, timely bureau reporting 29:47

för 18 dagar sedan29:47

29:47

James Bryce-Lind, Founding Commercial Director at InFact, the UK’s challenger credit bureau discusses transformative impact of real-time data on credit decisioning and the challenges posed by legacy systems. He explains some of the innovations InFact is bringing to market to support financial inclusion, especially for thin-file and subprime consumers, and why this is needed. More insights and videos at https://www.ro-ar.com…

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RO-AR.com : Numbers, Nuances & Observations

RO-AR.com : Numbers, Nuances & Observations podcast artwork

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Colliding Cultures? Ensuring Effective Communication 29:16

för 25 dagar sedan29:16

29:16

Caroline Lewis, Centre Director at Richard Lewis Communications, discussed the Lewis Model and the critical importance of cross-cultural understanding in a globalised business world. Drawing on the work of linguist Richard D. Lewis and the seminal book When Cultures Collide , the discussion explores how cultural norms shape communication, decision-making, and trust. The discussion addresses some of the practical challenges for professionals navigating global teams, mergers, and customer engagement, especially in remote or hybrid work environments; providing actionable insights for leaders managing multicultural teams and expanding into new markets. More insights and videos at https://www.ro-ar.com…

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RO-AR.com : Numbers, Nuances & Observations

RO-AR.com : Numbers, Nuances & Observations podcast artwork

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Being Up to Date - Current Trends in Affordability 27:24

för 8 weeks sedan27:24

27:24

Andy Johnson, Client Partner at 4Most, explores the evolving affordability landscape in the UK. The discussion covers emerging trends in consumer spending, the impact of inflation, and the need for real-time data in credit decisioning. Key topics include the affordability pressures on lower-income households, the ongoing structural changes in consumer behaviour, and how lenders can adapt their models to better assess financial resilience. Andy provides some critical insights for financial services professionals navigating the shifting economic landscape in 2025. More insights and videos at https://www.ro-ar.com…

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RO-AR.com : Numbers, Nuances & Observations

RO-AR.com : Numbers, Nuances & Observations podcast artwork

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Debt Servicing and Trends across South America 28:59

för 9 weeks sedan28:59

28:59

Catalina Luna Kisic explains the debt servicing and collections landscape in South America, focusing on key markets, economic drivers, regulatory environments, and technological advancements. In this discussion she provides insights into portfolio sales, SME lending trends, fintech disruption, and AI adoption in collections, highlighting the growing role of WhatsApp in borrower engagement, the impact of economic cycles on NPLs, and the regulatory stability that makes Peru an attractive market for international investors. More insights and videos at https://www.ro-ar.com…

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RO-AR.com : Numbers, Nuances & Observations

RO-AR.com : Numbers, Nuances & Observations podcast artwork

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New Tech, New Trends? Contact Centre Dynamics 32:30

för 10 weeks sedan32:30

32:30

Gavin Stewart from VCC Live discusses the latest trends and technologies in the contact centre industry, particularly in the financial services sector. In this conversation, he highlights the integration of AI and machine learning, the adoption of multichannel communication strategies, and the regional variations in technology uptake. The discussion also covers the evolving role of human agents in the backdrop of technological advancements and the strategic implications for managing customer interactions in financial services. More insights and videos at https://www.ro-ar.com…

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RO-AR.com : Numbers, Nuances & Observations

RO-AR.com : Numbers, Nuances & Observations podcast artwork

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Forecasting the Future: Assessing new Technologies 30:38

för 11 weeks sedan30:38

30:38

Steve Suarez, CEO of Horizon X Consulting, explains some of the best practices he uses in the identification of emerging technologies and how to integrate them in order to generate business transformation. The discussion covers the evolution of AI, the growing significance of quantum computing, and the role of innovation in shaping the future of industries, particularly financial services. Steve shares insights into managing technological complexity, the importance of governance, and the opportunities presented by trends such as small AI models, quantum computing and even space technologies. More insights and videos at https://www.ro-ar.com…

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RO-AR.com : Numbers, Nuances & Observations

RO-AR.com : Numbers, Nuances & Observations podcast artwork

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Digital Transformation and Affordability 42:04

för 12 weeks sedan42:04

42:04

Mark McElvanney, Client Services Director for IEHub, discusses the impact of regulatory changes, the importance of affordability assessments and innovative tools designed to support customers. Key themes include the integration of benefits assessments, affordability data portability, and partnerships with third-party organisations to deliver seamless support. The conversation highlights the challenges and opportunities presented by economic pressures and shifting consumer behaviours, while offering a forward-looking perspective on digital transformation and AI adoption in affordability processes. More insights and videos at https://www.ro-ar.com…

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RO-AR.com : Numbers, Nuances & Observations

RO-AR.com : Numbers, Nuances & Observations podcast artwork

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Digital Solutions for Financial Support 26:43

för 13 weeks sedan26:43

26:43

Loris Raimo, co-founder of Snorkel, discusses the transformation of financial support through digital innovation. The conversation explores barriers to engagement, the potential of AI and chatbots, and the evolving needs of consumers in financial distress. Key topics include the role of technology in bridging the gap between lenders and consumers, regulatory challenges, and opportunities to make debt support more accessible and effective. With a focus on integrating proactive and scalable solutions, the dialogue highlights how the financial services industry can adapt to better serve vulnerable customers. More insights and videos at https://www.ro-ar.com…

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RO-AR.com : Numbers, Nuances & Observations

RO-AR.com : Numbers, Nuances & Observations podcast artwork

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AI, Automation, and Autonomous Agents 42:04

för 14 weeks sedan42:04

42:04

Hamid Motahari from UpBrains and Adi Hazan from Analycat delve into the evolution of robotic process automation (RPA) and the integration of artificial intelligence into workflows. This discussion explores how automation technologies have advanced from simple workflows to intelligent systems that handle unstructured data and complex decision-making, together with the challenges of adopting AI, the role of transparency and governance, and the immense opportunity for businesses to optimise processes. The session highlights the importance of a blended approach, combining traditional and innovative automation tools to drive efficiency, scalability, and compliance. More insights and videos at https://www.ro-ar.com…

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RO-AR.com : Numbers, Nuances & Observations

RO-AR.com : Numbers, Nuances & Observations podcast artwork

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AI Transformation in Contact Centres and Beyond 30:45

för 21 weeks sedan30:45

30:45

Martin Neilson from MEGA explores the integration of AI-driven voice bots in debt collection and customer service, focusing on how they enhance human operators’ efficiency rather than replacing them. Ethical, regulatory, and market dynamics are all key considerations, however AI is due to have a significant role in omnichannel strategies, with rapid technological evolution... enabling sophisticated, personalised customer interactions. More insights and videos at https://www.ro-ar.com…

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RO-AR.com : Numbers, Nuances & Observations

RO-AR.com : Numbers, Nuances & Observations podcast artwork

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Evolution and the Future of Collections Tech 33:28

för 21 weeks sedan33:28

33:28

Andy Pritchard, Chief Strategy Officer for Telrock, examines the rapid evolution of collections technology. It covers key shifts from traditional mainframe systems to cloud-native platforms, the impact of AI and digital-first strategies, and the growing importance of compliance in an increasingly regulated industry. He discusses how technological advancements in cloud and omni-channel communication are reshaping the collections landscape, highlighting the potential for AI to streamline operations and improve customer interactions, underscoring the need for preparedness amid economic uncertainties. Proactive investment is a strategic advantage. More insights and videos at https://www.ro-ar.com…

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RO-AR.com : Numbers, Nuances & Observations

RO-AR.com : Numbers, Nuances & Observations podcast artwork

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Revolutionising Customer Service: Future of AI and Chatbots 31:47

för 22 weeks sedan31:47

31:47

Adam Rathbone, Senior Sales Engineer at Boost AI, explores the evolving role of artificial intelligence in customer service, with a particular focus on messaging and chatbots. He discusses the shift from rule-based to hybrid AI models, incorporating generative AI to enhance customer interactions while managing compliance and accuracy concerns. There are implications of AI in regulated industries, especially financial services, where cost efficiency and customer experience drive automation adoption. Adam delves into practical metrics for measuring AI impact, challenges of system integration, and the future of human-AI collaboration in customer service. More insights and videos at https://www.ro-ar.com…

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RO-AR.com : Numbers, Nuances & Observations

RO-AR.com : Numbers, Nuances & Observations podcast artwork

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Embracing a Digital-First Strategy 30:02

för 24 weeks sedan30:02

30:02

Nick Krauspe, Director of Compliance and Operations at InDebted, explores the adoption and implementation of digital-first strategies in debt collection. He covers how Indebted applies a digital-first, data-driven approach to customer engagement, leveraging machine learning to personalise each interaction. The podcast delves into regulatory impacts, regional differences in digital adoption, and the delicate balance between digital channels and live human support. Insights into AI and machine learning illustrate how these technologies enhance customer journeys while addressing compliance and vulnerability concerns, a clear view on digital transformation in collections. More insights and videos at https://www.ro-ar.com…

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RO-AR.com : Numbers, Nuances & Observations

RO-AR.com : Numbers, Nuances & Observations podcast artwork

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Navigating the Future: Riding the wave of uncertainty 30:45

för 25 weeks sedan30:45

30:45

Graham Norris, an organisational psychologist and futurist, discussing how professionals and organisations navigate uncertainty in a rapidly changing world. The conversation touches on key themes such as binary thinking in response to complexity, the importance of long-term strategic foresight, and the role of imagination in scenario planning. It also delves into specific future concerns, such as the impact of AI, the growing importance of cybersecurity, and the disruptive potential of advances in personalised healthcare. He provides insights for leaders on managing uncertainty and building resilience through thoughtful decision-making. More insights and videos at https://www.ro-ar.com…

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