Bästa Ai Services podcaster (2024)

1
Commodity and High-End Financial Services Customer Relationships - with Kit Cox of Enate 27:55

2d ago27:55

27:55

Today’s guest is Enate Founder and CTO Kit Cox. Enate makes a comprehensive AI-enhanced business orchestration platform to empower organizations to deliver exceptional services with precision and efficiency. Kit joins us on the program today to unpack the biggest challenges and opportunities in customer relationship management for financial service…

1
Driving Inclusivity in Financial Services - with Kelly Uphoff of Tala 12:09

16d ago12:09

12:09

Today’s guest is Kelly Uphoff, Vice President of Data Science at Tala. Tala is a fintech company that develops an app that lets users bridge digital and cash ecosystems seamlessly to manage their finances. Kelly returns to the program to explore how to drive inclusive leadership in fintech. Pulling from examples at Tala, a company that has built a …

1
Driving Financial Inclusion with AI - with Kelly Uphoff of Tala 17:31

30d ago17:31

17:31

Today’s guest is Kelly Uphoff, Vice President of Data Science at Tala. Tala is a fintech company that develops an app that lets users bridge digital and cash ecosystems seamlessly to manage their finances. Kelly joins Emerj Senior Editor Matthew DeMello on today’s show to discuss how AI and machine learning are driving financial inclusion for under…

1
Autonomous Finance and Personalization in Credit Workflows – with Supriya Gupta of Credit Karma 15:15

1M ago15:15

15:15

Today’s guest is Supriya Gupta, General Manager and Vice President of Product at Credit Karma. Credit Karma is a multinational personal finance brand under Intuit that makes products free to consumers and helps them find lenders. Supriya returns to this podcast, straight from her appearance on the AI in Business podcast, to explore the evolving rol…

1
Deploying AI in B2B Spaces - with David Thompson of American Express Global Business Travel 14:33

2M ago14:33

14:33

Today’s guest is David Thompson, Chief Technology Officer at American Express Global Business Travel. American Express Global Business Travel – better known as Amex GBT and officially known as Global Business Travel Group, Inc. – is a multinational travel management company based in New York City. Employing 18,000 people across over 140 countries, …

1
AI Use Cases in Risk Management for Financial Services - with Swami Jayaraman of Iron Mountain 17:33

2M ago17:33

17:33

Today's guest is Swami Jayaraman, Senior Vice President and Chief Enterprise Architect at Iron Mountain. Iron Mountain is a publicly traded global leader in storage and information management services trusted by over 240,000 organizations worldwide, including 90% of the Fortune 1000 for over 70 years. Swami returns to the program to talk about use …

1
Managing Risk in Financial Services with AI - with Swami Jayaraman of Iron Mountain 26:03

3M ago26:03

26:03

Today's guest is Swami Jayaraman, Senior Vice President and Chief Enterprise Architect at Iron Mountain. Iron Mountain is a publicly traded global leader in storage and information management services trusted by over 240,000 organizations worldwide, including 90% of the Fortune 1000. Swami joins us on today's show to talk about risk management chal…

1
Driving Digital Transformation in Financial Services - with German Soto-Sanchez of Broadridge 18:02

3M ago18:02

18:02

Today’s guest is German Soto-Sanchez, Chief Product and Strategy Officer at Broadridge Financial Solutions. Broadridge is an S&P 500 global fintech leader with $6 billion in revenue and ranked #3 in the 2023 IDC FinTech Rankings Top 100. The firm manages trades, supporting communications reaching 75% of North American households and shareholder vot…

1
Essentials for Leveling-Up Strategy with AI - with German Soto-Sanchez of Broadridge 19:43

4M ago19:43

19:43

Today’s guest is German Soto-Sanchez, Chief Product and Strategy Officer at Broadridge Financial Solutions. Broadridge is an S&P 500 global fintech leader with $6 billion in revenue and ranked #3 in the 2023 IDC FinTech Rankings Top 100. The firm manages trades, supporting communications reaching 75% of North American households and shareholder vot…

1
Small Business Challenges Through the Lens of Financial Data - with Prasanna Dhore of Fiserv 21:56

4M ago21:56

21:56

Today’s guest is Prasanna Dhore, Chief Data Officer at Fiserv and President of Data Commerce Solutions. Prasanna returns to the Emerj podcast platform, following his appearance earlier this month on the ‘AI in Business’ podcast, to talk about findings from the latest edition of Fiserv’s Small Business Index, derived from point-of-sale transaction d…

1
Driving AI and ML Investment in Financial Services - with Craig Mackereth of Rimini Street 16:59

5M ago16:59

16:59

Today’s guest is Craig Mackereth, Executive Vice President of Global Service Delivery at Rimini Street. Rimini Street is a publicly traded company specializing in third-party support for mission-critical systems at financial services organizations and beyond. Craig returns to the program today to discuss the best strategies for driving AI and ML in…

1
How AI Looks in the Portfolio - with Manish Goyal of Berkshire Partners 15:05

5M ago15:05

15:05

Today’s guest is Manish Goyal, Operating Partner at Berkshire Partners. Berkshire Partners is a Boston-based private equity firm with substantial experience and investments in consumer products and retail, business services, communications, industrials, and healthcare sectors. Manish returns to the show today to tell us what AI is looking like from…

1
Data Governance in the Age of GenAI for Financial Services - with Andrew Beddoes of Provenir 16:17

6M ago16:17

16:17

Today’s guest is Andrew Beddoes, Business Consultant at Provenir. Provenir is a software company that develops an AI-powered credit risk decisioning platform. Andrew joins us on today’s show to talk about leveraging data and generative AI to find insights into consumer behavior data surrounding collections workflows. Throughout the episode, Andrew …

1
Driving Collection Workflows with AI - with Andrew Beddoes of Provenir 17:28

6M ago17:28

17:28

Today’s guest is Andrew Beddoes, Business Consultant at Provenir. Provenir is a software company that develops an AI-powered credit risk decisioning platform. Andrew joins us on today’s show to talk about AI’s impact on collections workflows from the perspective of auto loans. Throughout the episode, Andrew emphasizes the importance of using data a…

1
AI for Private Equity Challenges - with Manish Goyal of Berkshire Partners 20:28

7M ago20:28

20:28

Today’s guest is Manish Goyal, Operating Partner at Berkshire Partners. Berkshire Partners is a Boston-based private equity firm with substantial experience and investments in consumer products and retail, business services, communications, industrials, and healthcare sectors. Manish joins us on today’s show to discuss the unique challenges private…

1
Mitigating Cybersecurity Risk with AI-driven IT Systems - with Darren Humphries of Acora 22:02

7M ago22:02

22:02

Today’s guest is Darren Humphries, Group Chief Information Security Officer and Chief Technology Officer Partner at Acora. Acora is a UK-based, award-winning provider of managed, consultancy, and professional services in information technology and security across many industrial sectors. Darren returns to the podcast to discuss the relationship bet…

1
Driving IT Development Across Financial Services Tech Stacks with AI - with Darren Humphries of Acora 29:04

8M ago29:04

29:04

Today’s guest is Darren Humphries, Group Chief Information Security Officer and Chief Technology Officer Partner at Acora. Acora is a UK-based, award-winning provider of managed, consultancy, and professional services in information technology and security across many industrial sectors. Darren joins us on today’s show to discuss new opportunities …

1
Looking at the Future of FinServ IT - with Jason Walker of BigPanda 21:44

8M ago21:44

21:44

Today’s guest is Jason Walker, Chief Innovation Officer at BigPanda. BigPanda is a California-based software developer whose AIOps-powered platform helps businesses improve their service support and incident management systems. Jason returns to the platform to talk about the future of IT for financial services, given the potential of new generative…

1
Approaches to AI Infrastructure for Service Support and Incident Management for Financial Services - with Jason Walker of BigPanda 21:23

8M ago21:23

21:23

Today’s guest is Jason Walker, Chief Innovation Officer at BigPanda. BigPanda is a California-based software developer whose AIOps-powered platform helps businesses improve their service support and incident management systems. Jason joins us on this week’s podcast to discuss what financial leaders need to know to drive the IT infrastructure necess…

1
Leveraging Data Governance Strategies to Unlock GenAI Use Cases in Financial Services - with Andrew Sellers of Confluent 15:45

9M ago15:45

15:45

Today’s guest is Andrew Sellers, Head of Technology Strategy at Confluent. Previously, he served as Chief Technology Officer at QOMPLX, a high-growth startup in cyber-risk analytics, and as a Senior Cyberspace Operations Officer, CTO, and Assistant Professor of Computer Science in the United States Air Force. Andrew returns to the platform alongsid…

1
What Data Governance Means for Financial Services - with Andrew Sellers of Confluent 24:13

9M ago24:13

24:13

Today’s guest is Andrew Sellers, Head of Technology Strategy at Confluent. Previously, he served as Chief Technology Officer at QOMPLX, a high-growth startup in cyber-risk analytics, and as a Senior Cyberspace Operations Officer, CTO, and Assistant Professor of Computer Science in the United States Air Force. Andrew joins Emerj Senior Editor Matthe…

1
Streamlining Customer Interactions Across the Enterprise - with Ivan Edwards of Cadence Bank 22:27

10M ago22:27

22:27

Today’s guest is Ivan Edwards, Vice President of Customer Interactions at Cadence Bank. Before his time at Cadence, Ivan served as Contact Center Manager and Assistant Vice President at Wells Fargo. Ivan joins Emerj CEO and Head of Research Daniel Faggella on today’s show to discuss changing trends in online banking and customer interactions that h…

1
Next Generation AI and AML Workflows - with Priyank Patel of KeyBank 20:49

10M ago20:49

20:49

Today’s guest is Priyank Patel, SVP and Director of Financial Crimes Risk Surveillance at KeyBank. Priyank joins us on today’s program to talk about how the fight against false signals in AML workflows is entering a whole new dimension given the democratization of data and new generative AI tools. Throughout the episode, Priyank offers financial le…

1
SMB Approaches to AI for Financial Services - with Fabrizio Burlando of Mastercard 17:53

11M ago17:53

17:53

Today’s guest is Fabrizio Burlando, Global Head of Advisors Consulting and Digital Labs at Mastercard. Previous to Mastercard, Fabrizio also served as a project leader at Boston Consulting Group and as a Senior Consultant for the United Nations. Fabrizio joins us on this program following his recent appearance on the ‘AI in Business’ podcast to tal…

1
Generative AI Solutions for Legal Workflows in Private Equity - with Eric Hawkins and Troy Pospisil 23:14

11M ago23:14

23:14

Today’s guests are Troy Pospisil, Founder and CEO of Ontra, and Eric Hawkins, SVP of Engineering. Ontra is an AI-driven tech company that develops contract management and other legal solutions for organizations across financial services with a strong presence in private markets. Troy returns to the program with Eric to explain the specific benefits…

1
AI Model Development in Contract Management for Financial Services - with Troy Pospisil of Ontra 19:50

12M ago19:50

19:50

Today’s guest is Troy Pospisil, Founder and CEO of Ontra. Ontra is an AI-driven tech company that develops contract management and other legal solutions for organizations across financial services with a strong presence in private markets. Troy joins Emerj Senior Editor Matthew DeMello on today’s show to discuss model development for legal workflow…

1
Alternative Data Management Approaches for Financial Services - with Ted Kwartler of DataRobot 30:15

1y ago30:15

30:15

Today’s guest is Ted Kwartler, Field CTO of Generative AI for DataRobot. DataRobot is an AI-powered software company that helps enterprises automate processes from end to end. In conversation with Emerj CEO and Head of Research Daniel Faggella, Ted gives a broader view of the data governance process for financial services. Throughout the episode, T…

1
Future GenAI Use Cases for Financial Services - with Marco Argenti of Goldman Sachs 21:02

1y ago21:02

21:02

Today’s guest is Marco Argenti, Chief Information Officer at Goldman Sachs. Before working with Goldman Sachs, Marco served as SVP of Developer Services at Nokia, then Vice President of Technology of Amazon Web Services (AWS) in 2013, where he started and ran several AWS businesses, including mobile, serverless computing, Internet of Things, and au…

1
How Generative AI Will Democratize BFSI - with Bhaskar Kalita of Quantiphi 34:19

1y ago34:19

34:19

Today’s guest is Bhaskar Kalita, Global Head of Financial Services and Insurance at Quantiphi. Quantiphi is an AI-first digital engineering company that designs AI-driven services and platforms for broad applications across industries. In conversation with Emerj CEO and Head of Research Daniel Faggella, Bhaskar pulls apart what new generative AI ca…

1
Winning Executive Buy-In for FinServ Data Governance Initiatives - with Bill Waid of FICO 14:49

1y ago14:49

14:49

Today’s guest is Bill Waid, Chief Product and Technology Officer at FICO. Bill has been with FICO for over 20 years, developing Decision Management systems. Prior to his time at FICO, Bill worked for different software platforms in sales and systems engineering. He returns to the program today to talk about the challenges in winning executive buy-i…

1
Financial Services Challenges from a Data Perspective - with Bill Waid of FICO 13:34

1y ago13:34

13:34

Today’s guest is Bill Waid, Chief Product and Technology Officer at FICO. Bill has been with FICO for over 20 years, developing Decision Management systems. Prior to his time at FICO, Bill worked for different software platforms in sales and systems engineering. He joins us on today’s program to talk about what challenges for financial services lea…

1
Predictive Analytics and Generative AI Solutions for Private Equity - with Adam Nahari of Berkshire Partners 19:37

1y ago19:37

19:37

Today’s guest is Adam Nahari, Vice President of Data and Analytics at Berkshire Partners. Berkshire Partners is a Boston-based private equity firm with substantial experience and investments in consumer products and retail, business services, communications, industrials and healthcare sectors. Adam returns to the program to talk about the differenc…

1
Syncing Employee and Customer Journeys in Financial Services with AI - with Louis Tetu of Coveo 25:19

1y ago25:19

25:19

Today’s guest is Louis Tetu, CEO of Coveo. Coveo is a tech company that develops Saas enterprise search solutions powered by AI. Louis joins us on today’s program to talk about the importance of employee journeys in enhancing customer journeys and how new emerging AI capabilities - especially in co-pilot software powered by generative AI - are help…

1
Solving Private Equity Challenges with Emerging AI Capabilities - with Adam Nahari of Berkshire Partners 22:37

1y ago22:37

22:37

Today’s guest is Adam Nahari, Vice President of Data and Analytics at Berkshire Partners. Berkshire Partners is a Boston-based private equity firm with substantial experience and investments in the consumer products, retail, business services, communications, industrials and healthcare sectors. Adam joins Emerj Senior Editor to talk about the chall…

1
Making the Move to SaaS in Financial Services - with Adrien Gabeur with Sinequa 25:23

1y ago25:23

25:23

Today's guest is Adrien Gabeur, Vice President of Cloud at Sinequa. Sinequa is a software company that builds an enterprise search platform for financial services firms, but they didn't always used to be in the SaaS space. Adrien joins Emerj CEO and Head of Research Daniel Faggella from Paris to talk about Sinequa's transition from self-managing mu…

1
Navigating Data Stacks with APIs for Financial Services - with Dr. Stefan Sigg and Steffen Lorenz of Software AG 21:23

1y ago21:23

21:23

Today’s guests are Dr. Stefan Sigg and Steffen Lorenz, Chief Product Officer and Business and Insurance Leader for Software AG, respectively. Software AG is a multinational software developer based in Germany that assists companies in business process management, integration, and big data analytics. They return to the program today to discuss how e…

1
KYC Compliance, ‘Front Door Verification’ and Large Language Models - with Bala Kumar of Jumio 29:05

1y ago29:05

29:05

Today’s guest is Bala Kumar, Chief Product Officer at Jumio. Jumio is a financial services company that provides card and ID scanning and validation products for mobile and web transactions, which they describe as “Netverify Trusted Identity as a Service.” Bala returns to the program to discuss the challenges of KYC compliance, especially now that …

1
AI Through the Lens of Investment Banking - with Eric Crowley of GP Bullhound 20:17

1y ago20:17

20:17

Today’s guest is Eric Crowley, partner at GP Bullhound. GP Bullhound is an investment bank and venture capital fund with 11 offices in the US and Europe. Eric leads the firm’s Consumer Subscription Software (“CSS”) practice while executing transactions for growth-stage technology companies. In addition to CSS, Eric has advised on transactions in th…

1
Leveling Up AML Operations with AI - with Christopher Phillips of Valley 23:42

1y ago23:42

23:42

Today’s guest is Christopher Phillips, Senior Vice President and Director of AML at Valley Bank. Valley Bank is a regional bank holding company based in New Jersey with nearly $2 billion in annual revenue. He joins us on the program today to reflect on his experience leveling up Valley’s AML operations amid the bank’s overall digital transformation…

1
The Importance of Data Integration in Financial Services - with Dr. Stefan Sigg and Steffen Lorenz of Software AG 22:34

1+ y ago22:34

22:34

Today’s guests are Dr. Stefan Sigg and Steffen Lorenz, Chief Product Officer and Business and Insurance Leader for Software AG, respectively. Software AG is a multinational software developer based in Germany that assists companies in business process management, integration, and big data analytics. The pair join us on today’s program to discuss th…

1
Compliance for Financial Services in the Age of Generative AI - with Bala Kumar of Jumio 19:11

1+ y ago19:11

19:11

Today’s guest is Bala Kumar, Chief Product Officer at Jumio. Jumio is a financial services company that provides card and ID scanning and validation products for mobile and web transactions, which they describe as “Netverify Trusted Identity as a Service.” Bala joins us on today’s program to talk about how compliance in financial services is changi…

1
LLMs for Improved CX in Financial Services - with Mike Murchison of Ada 14:58

1+ y ago14:58

14:58

Today's guest is Mike Murchison, CEO of Ada. Ada specializes in automating communications channels to support and enhance customer experience operations for financial services firms. With Emerj Senior Editor Matthew DeMello, Mike returns to the program to talk about how automating and synchronizing employee and customer-preferred communications cha…

1
From Reactive to Proactive Business Capabilities in Financial Services - with Zac Maufe of Google Cloud 23:27

1+ y ago23:27

23:27

Today’s guest is Zac Maufe, Head of Regulated Industries at Google Cloud. He joins us on today’s show to talk about the challenges facing banking leaders in moving to the cloud, winning executive buy-in for new approaches to talent acquisition in data, and why competition in customer experience proves that financial services remain a “relationship …

1
How to Avoid Getting Stuck in Your Digital Transformation - with Jeff DeVerter of Rackspace 24:45

1+ y ago24:45

24:45

Today’s guest is Jeff DeVerter, Chief Technology Evangelist of Rackspace Technology. Rackspace is a public cloud computing company with over $3 billion in annual revenue based outside of San Antonio, Texas. Jeff joins us on the program to discuss the challenges facing financial services organizations when it comes to updating tech infrastructure, t…

1
From Avoiding to Craving Feedback in Financial Services CX - with Mike Murchison of Ada 21:41

1+ y ago21:41

21:41

Today’s guest is Ada CEO, Mike Murchison. Ada is an AI-powered customer service automation platform based in Toronto. In conversation with Emerj Senior Editor Matthew DeMello, Mike explains what he sees as the most significant shift in financial services CX workflows since the dawn of the AI age: moving from avoiding customer interactions to cravin…

1
AI for Driving Results, and Empathy, in Collections - with Christopher Reese of Cresta 23:00

1+ y ago23:00

23:00

Today’s guest is Cresta Director of Customer Value, Christopher Reese. Cresta is a tech company specializing in building custom AI-enhanced call center solutions. Christopher joins us on the program today to discuss the unique challenges facing the collections space – from compliance and high turnover to the painstaking work of negotiations. Later,…

1
Bankable LLM Use Cases for Financial Services - with Muddu Sudhakar of Aisera 15:28

1+ y ago15:28

15:28

Today’s guest is Muddu Sudhakar, CEO of Aisera - a conversational AI platform that automates and synchronizes workflows across the organization. He joins us to discuss the most promising use cases he sees among large language models in the financial services sector. In working with companies across industries to de-silo departments, tech stacks, an…

1
Cybersecurity Workflows in the Era of Generative AI and Autonomy - with Eran Ashkenazi of SentinelOne 22:58

1+ y ago22:58

22:58

Today’s guest is Eran Ashkenazi, Chief Customer Officer at SentinelOne. SentinelOne is a public US-based cybersecurity company founded in 2013 that uses machine learning to gain deeper insight into how organizations use information technology. Eran joins us to discuss enhancing customer journeys in cybersecurity amid an emerging era of generative A…

1
LLMs and Knowledge Graphs for Customer Experience - with Michael Walrath of Yext 26:19

1+ y ago26:19

26:19

Today’s guest is Michael Walrath, CEO of Yext. Yext is a unicorn startup with a $2 billion market cap achieved in 2021 and over $300 million yearly revenue. Michael joins us on the program today to talk about the ongoing impact of large language models (LLMs) and knowledge graphs on financial services from the standpoint of marketing and search. Th…

1
Reducing False Positives in Fraud Detection for eCommerce - with Ido Lustig of Checkout.com 17:56

1+ y ago17:56

17:56

Today’s guest is Checkout.com Chief Risk Officer Ido Lustig. He joins Emerj Senior Editor Matthew DeMello on the program to talk about challenges in addressing fraud without false positives, where this gets murkier in places like cross-border transactions. Later, they discuss how these problems look from a data-based standpoint regarding classifica…

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