Bästa Jeremy Blake And Bob Morrell podcaster (2024)

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Objection Handling: Part 1 12:55

12d ago12:55

12:55

Send us a text How do you handle a price objection? It’s going really well, and then ‘that’s a bit expensive.’ What do you do? Join Bob and Jeremy as we uncover how viewing objections as speed bumps rather than roadblocks can transform your sales strategy. In this episode we shine a light on price objections, equipping you with the tools to handle …

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The Best Way to Measure Business Performance: The Truth Behind the Metrics 48:57

17d ago48:57

48:57

Send us a text How do you measure a company's performance effectively? Join us for a lively exploration of performance measurement in organisations, complete with a humorous sketch that pokes fun at the murky world of target setting. We unravel the history of performance measurement, tracing its roots from the chaos of the Industrial Revolution to …

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Questioning Skills: Building Sales Success 20:03

1M ago20:03

20:03

Send us a text How good are your questioning skills? What if your questions could unlock the doors to deeper client relationships and increase sales? Join us as we unpack the transformative art of questioning in sales, inspired by the insights of Elmer Wheeler. Too often, salespeople fall into the trap of asking generic, uninspired questions like "…

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Executive Coaching: How Does It Work? Where Has It Come From? Transforming The Workplace 40:16

1M ago40:16

40:16

Send us a text Ever wondered how you can transform a toxic workplace relationship into a thriving collaboration? In this episode, we unravel the example case of Maureen and examine how executive coaching can turn around even the most challenging team dynamics. We delve into the core principles of coaching as a client-centered, goal-driven partnersh…

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Building Loyalty: How to Create a Trustworthy Workforce 9:43

1M ago9:43

9:43

Send us a text In the fourth and final episode of The Reality of Business mini-series, inspired by their upcoming book Whose Side Are You On? Disloyal Bonding and Strategic Lies, Bob Morrell and Jeremy Blake uncover the essential steps to building a loyal, trustworthy workforce that will transform your business. Throughout this episode, Bob and Jer…

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Disloyal Bonding Exposed: Protecting Customer Loyalty & Strengthening Service 8:58

2M ago8:58

8:58

Send us a text In the third episode of our mini-series inspired by Whose Side Are You On? Disloyal Bonding and Strategic Lies, Bob & Jeremy continue their examination of deceptive business practices that manipulate customer loyalty – such as disloyal bonding and strategic lies. Through insightful role-plays, they reveal real-world examples: a coffe…

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The Cost of Deception: How Strategic Lies Undermine Business Integrity 8:36

2M ago8:36

8:36

Send us a text What happens when businesses prioritise short-term gains over long-term integrity? In the second episode of a special mini-series inspired by their upcoming book, Whose Side Are You On? Disloyal Bonding and Strategic Lies, Bob and Jeremy explore the hidden dangers of strategic lies in the corporate world. When businesses prioritise s…

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Disloyal Bonding: The Hidden Costs of Strategic Deception in Business 9:47

2M ago9:47

9:47

Send us a text Have you ever wondered if offering a small favour to a customer could unravel an entire organization's integrity? Join Jeremy Blake and Bob Morrell as they illuminate the hidden world of disloyal bonding and strategic lies within contact centres and beyond. In this episode, inspired by their upcoming book "Whose Side Are You On? Disl…

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Beginner's Guide to AI: The Evolution & Impact of Artificial Intelligence for Business 51:38

2M ago51:38

51:38

Send us a text This introduction is written by an AI bot provided by the podcast broadcaster. The description is edited slightly but it saves an hour of work every time a new episode is published. Bob Morrell and Jeremy Blake unravel the intriguing evolution of artificial intelligence, from its mythological origins to today’s cutting-edge innovatio…

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Saying the Price, Delivering the Price, Believing in Your Prices 13:19

2M ago13:19

13:19

Send us a text Can you confidently state the price of your product without feeling like you’re dropping a bombshell? Uncover the secrets to mastering price delivery in sales, and learn why timidly muttering numbers or hiding them between features can erode your credibility. We share vivid anecdotes, such as the tale of a travel agent struggling wit…

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Networking Do’s & Don’ts: Mastering Networking Opportunities 28:02

4M ago28:02

28:02

Send us a text Have you ever wondered what it takes to make a lasting impression at a networking event? This episode kicks off with a hilarious sketch showcasing some common networking blunders, reminding us all about the importance of making a strong first impression. We dive into practical tips on overcoming shyness, avoiding snap judgments, and …

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‘Obviously, Pal': Stop the Irritators - Watch What You Say, When You’re Selling! 10:27

5M ago10:27

10:27

Send us a text We all have irritators – things we say without realising. You may know what you’re talking about but you’re not thinking about how you come across, and as such you will pepper your discussion with verbal habits that are really annoying. ‘Obviously’ is the most common, followed by ‘basically’. How patronising when you think about it! …

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Election Special: Why Does Public Speaking Matter? How Do You Engage & Influence Your Audience? 32:59

6M ago32:59

32:59

Send us a text Elections are great ways to learn about the best public speaking. Rishi Sunak, Keir Starmer, and Nigel Farage, as well as a huge number of supporting cast members will be trying their best to influence us over the next few weeks and any of us can study how good they really are. We all need, sometimes to elevate our voices and captiva…

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Senior Management Development - What Are Your Options? 29:03

6M ago29:03

29:03

Send us a text Senior Managers have an important question to answer – what development is going to make them better at what they do? Or do they need any at all? Unlock the full potential of senior leadership with expert insights from Bob & Jeremy, executive coaches who bring to life the varied activities that are available. This episode promises an…

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Don’t Ask ‘If...?', Ask ‘Which...?' 6:19

6M ago6:19

6:19

Send us a text This is the most underused question in sales. Unlock the secret to improving your sales with the subtle, yet impactful, 'power of choice' strategy. Join Bob Morrell and Jeremy Blake as they reveal how offering options can shift the customer's mindset from a passive observer to an active decision-maker. Ever been trapped by the 'yes o…

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Sell the Sizzle, Not the Steak 12:00

6M ago12:00

12:00

Send us a text In this new podcast, The Reality is Sales Training, Bob Morrell & Jeremy Blake, with over 20 years of experience behind them, dissect the worldwide sales conversation. They offer you the wit and wisdom to craft compelling narratives and new sales approaches that captivate any prospective customers. In this first episode, discover the…

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Ageism Bias in Contact Centres 8:46

7M ago8:46

8:46

Send us a text Have you ever caught yourself jumping to conclusions about someone based on their age or financial status? Our latest episode peels back the layers of ageism and bias within customer service, highlighting a conversation that will challenge your assumptions. Tune in as we dissect a fascinating call between a contact centre agent and a…

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Tipping, Service Charges, Brand Charges… What is happening with this ‘grey area’? 38:58

7M ago38:58

38:58

Send us a text Ever been caught at the end of a meal, wallet in hand, wondering just how much to tip - or if at all? That's the exact conundrum we unpack in today's lively podcast, where we navigate the new Employment Allocation of Tips Act 2023, set to revolutionise UK's service industry. Join us as we delve into the principles of fairness and tra…

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Empowering Your Teams – Free Up Time & Focus on Valuable Work 6:32

7M ago6:32

6:32

Send us a text Are you constantly the go-to problem solver in your contact centre? It's time to break free from the chains of reactive problem-solving, and our latest episode is your key to unlocking a more proactive team. We delve into the persistent cycle of team leaders being side-tracked by their team's issues, a pattern that not only disrupts …

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B2B Buying & Selling in a Hybrid Work World 30:20

7M ago30:20

30:20

Send us a text How do you get through to a company's decision-maker? You’re not alone, this episode is a must-listen for anyone in the B2B space. We kick things off with a hilarious skit that hits close to home, capturing the all-too-familiar frustration of reaching out to remote-based workers. Then, we break down the hard truths of the increasingl…

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Stop Using Manager Controlled Offers! 9:53

8M ago9:53

9:53

Send us a text How often do you have to ask a manager for permission to use an offer? In your call centre how often does it happen? Well, strap in because we're dissecting that dance of discounts and it's quite the cha-cha of consumer psychology and strategic pricing! In this podcast we role play how these sound to customers – and work out what the…

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Selling More: Is It Down to Behavioural Science or Just BS? 45:17

8M ago45:17

45:17

Send us a text What makes a sales strategy irresistible? This episode promises to change your approach to sales and sales training through the lens of behavioural science. We kick things off by discussing how societal trends, can signal shifts in consumer behaviour — a key factor in shaping effective sales tactics. We sight insights from behavioura…

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Customer Service in the UK – In 2024 How Are We Really Being Served? 36:52

8M ago36:52

36:52

Send us a text In our latest episode, we examine new research into the level of customer satisfaction in the UK, where the landscape has shifted dramatically in recent years. We start by discussing the reasons behind the decline in customer’s experiences, from the pandemic's shake-up of our shopping habits, to Brexit and the economic and political …

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Checking With Your Manager – It’s Time to Stop! 8:19

8M ago8:19

8:19

Send us a text Do you understand the frustration a customer feels when you say “I need to put you on hold and check with my manager"? This episode promises to unravel why this all-too-common practice is holding back the potential of call centres everywhere. We confront the lack of agent empowerment head-on, striving to identify the bottlenecks that…

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Sales Targets (& How They Work Against You) 29:12

9M ago29:12

29:12

Send us a text Do sales targets work? In this episode we study sales targets and expose their problems. Unpack the dilemma of arbitrary figures with us, as we get into the reasons of how these numbers can warp sales strategies, leading to short-term wins but potentially jeopardise your company's future. And if you think corporate life can't be dram…

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Voice Tips for Contact Centres Part 2: Five More Key Tips! 8:06

9M ago8:06

8:06

Send us a text If you have heard part one of this series you will know all about active listening, and utilising the best tone for your customers. Already you will be ahead of people who haven’t learnt these key skills – and here are 5 more! This jam-packed episode of Contact Centre Focus is all about amplifying your vocal prowess in ways that reso…

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Voice Tips for Contact Centres Part 1: Five Key Tips to Improve 8:11

10M ago8:11

8:11

Send us a text Why are some advisors effective and some less so? Let's unlock that mystery! In this episode Jeremy Blake and Bob Morrell show you how important and flexible the voice is – and how you should be using it. In the first part of our special double-feature, we're laying down five key tips that will make your voice the secret weapon of yo…

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First Jobs: What’s the best first job? What should you look for? 34:57

10M ago34:57

34:57

Send us a text Join us for a down-to-earth journey through the highs and lows of launching a career in today’s job market. In this episode, we dive headfirst into the unpredictable world of early employment – offering practical advice, real insights, and a roadmap to success. We’ll take you on a tour of the first-job scene, sharing stories of the i…

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Top Tips for 2024: Contact Centre Customer Experiences and Engagement 9:14

10M ago9:14

9:14

Send us a text Top Tips for 2024! What is going to make the biggest difference this year? Ready to take your customer service to a new level? Call centres all over the world need key areas of focus to have a great year. We're talking about the art of selling—yes, even you, the customer service pro, are in sales, whether you're booking appointments …

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2024 Reflect and Reset: What are your goals and resolutions? How will you have a great year? 31:39

10M ago31:39

31:39

Send us a text 2024 Reflect and Reset: How are your resolutions going? Why do those January promises often slip through our fingers? How can you to be a part of the resilient 9% that Arnold Schwarzenegger says, actually achieve their goals. We're looking at goal setting to habit-forming, and how peering into the rear-view mirror at the year gone by…

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Team Leaders: Building Resilience in Your Contact Centre Teams 14:44

11M ago14:44

14:44

Send us a text Team Leaders, is your contact centre team prepared for the challenges of peak seasons and ready to emerge stronger? Join us for a discussion on resilience – a crucial trait for thriving in the demanding environment of a contact centre. We’ll tap into Dr. Kenneth Ginsberg’s insights on the Seven Cs of resilience, covering competence, …

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Team Leaders Do's & Don'ts: Leadership Tips & Tricks for Thriving Teams 35:37

11M ago35:37

35:37

Send us a text Team Leaders Do's & Don'ts - Why are some teams better than others? In our latest episode of Bob & Jeremy's Conflab, we dig deep into the do's & don'ts that differentiate a thriving team from a struggling one. This episode is jam-packed with our personal research, tips and tricks on effective leadership, emphasising the need for lead…

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Top Tips for Contact Centre Interviews: Strategies to Impress 7:42

11M ago7:42

7:42

Send us a text Interview Skills and Tips: Ready to be the stand-out candidate at your next call centre job interview? Join us, Bob and Jeremy of Reality Training, where we promise to equip you with the exact insights and strategies you need to impress any interviewer, regardless of their role or seniority. We share key tips on demonstrating your un…

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The SFC Coaching Model: Sweary Coaching for All 33:10

11M ago33:10

33:10

Send us a text What is sweary coaching? Toss out those conventional coaching models and try something refreshingly direct. We're here to guide you through a unique approach: the SFC model. It's all about being brutally honest about what you genuinely don’t care about in your life or work. We believe that by eliminating these elements, you make spac…

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What’s Funny? The Evolution & Impact of Humour in Business 45:46

12M ago45:46

45:46

Send us a text What’s funny these days? Ever wondered how the landscape of humour has evolved in the business world over the past decade? Prepare to discover, through our lively conversation, how comedy has shifted gears, for better or worse, in the day-to-day corporate realm. From recounting our experience of revising the 'Auntie Close' training m…

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Mastering Your Festive Contact Centre Party - Christmas Party Tips 12:56

12M ago12:56

12:56

Send us a text Picture this: You're at your Contact Centre Christmas party, the music is playing, the drinks are flowing, and you're just about to photocopy your body parts as a fun party trick. Stop right there! We're here to guide you through the do's and don'ts of the Christmas party, especially in a Contact Centre environment. After years of en…

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Redefining Customer Service: The Upselling Advantage – Service is Sales. 13:30

1y ago13:30

13:30

Send us a text Are your customer service people salespeople? Brand Ambassadors? Efficient Administrators? This episode takes a deep dive into the fascinating world of customer service at 'Bob's Insurance', a company whose customer-centric approach has revolutionised the way their agents handle sales. We dissect a fictional customer service call, de…

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Bad Management: The UK Corporate Crisis - Your Leadership Challenges & Solutions. 34:06

1y ago34:06

34:06

Send us a text Is UK management just not good enough? Ever wondered why UK companies are still struggling to recover from the 2008 financial crisis, while their international counterparts seem to have moved on? Curious about why no UK company features among the world's top 25? Join us on Bob and Jeremy's Conflab to explore these realities and delve…

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Cost, Price, Offers, Discounts & Fixed Price Issues! 7:59

1y ago7:59

7:59

Send us a text Do you work with special offers? Are your prices negotiable? Or do you sell a hybrid option? Some organisations are fixed price. This means the advisor has to sell what they’re selling purely on the value. Do you expect your advisors to know how to negotiate? Or are they simply discounting or reliant on offers only? This podcast expl…

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Teambuilding Part 2 – Bletchley Park & Codebreaking 23:07

1y ago23:07

23:07

Send us a text In this podcast, brought to you by Reality Training, we report on our recent teambuilding trip to the codebreakers site, Bletchley Park in Buckinghamshire. We learnt how the teams there, through WW2, broke the codes of the enemy and how that contributed to the winning of the war. By the end of the war over 8500 people, mostly women i…

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The Camino de Santiago Podcast – Bob’s Camino 40:39

1y ago40:39

40:39

Send us a text What is it like to walk 500 miles across the top of Spain? In this podcast, Bob tells Jeremy all about his extraordinary trip to Santiago. It is a story of resilience, agony, inspiration and endurance. Find out whether you could do something like this and think about what it might give you. Please listen and share with anyone you kno…

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Team Building: Do's & Don'ts 33:30

1y ago33:30

33:30

Send us a text Following hot on the heels of our popular ‘Conferences’ and ‘Exhibitions’ Do’s & Don’ts episodes, we move on to Team Building! Love them or hate them, team building activities inject a dose of fun into the work routine and play a vital role in helping your team work better together. But not all team building activities are created eq…

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Support SELF-WORTH: How Do These DRIVES Improve Your Sense of Self-Worth? 8:23

1+ y ago8:23

8:23

Send us a text What exactly is Self-worth, and when was the last time you truly assessed it? Join us for the culmination of our DRIVES principles series in Episode 6, where we focus on increasing self-worth in your contact centre. If you've been following our journey through Discretion, Roles, Integrity, Vision & Environment, you're already familia…

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Create the best ENVIRONMENT: Nurture a Flourishing Workplace for Everyone 8:56

1+ y ago8:56

8:56

Send us a text What defines a thriving working environment within a contact centre? How do you transform spaces into hubs that motivate your teams, encourage collaboration, and drive exceptional customer experiences? In Episode 5 of our DRIVES model, we explore ‘E’ – Environment. COVID-19 reshaped the landscape of contact centre dynamics. Remote wo…

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Define Your VISION: How to Create, Deliver & Inspire a Vision of Success! 10:22

1+ y ago10:22

10:22

Send us a text What lies at the core of your business vision? In Episode 4 of our DRIVES model, we unravel the mysteries of motivational visions. Have you ever wondered if your leadership’s visions are crafted with imagination and wisdom, or just another run-of-the-mill idea? In this short podcast, we challenge every contact centre to understand wh…

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Decision-Making 41:41

1+ y ago41:41

41:41

Send us a text Business Decision-Making Tips – How do you make a decision? What are the different ways decisions are made? What are the problems that companies face with this process? Are they always rational? "A good decision is made with knowledge, not numbers" – who said that? Listen and find out! Are your decisions aligned to your values? Do yo…

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Reward INTEGRITY: How Does Integrity Strengthen Your Offering? 9:00

1+ y ago9:00

9:00

Send us a text How does integrity work in your contact centre? How does it help us to collaborate? If it is at the heart of what you do, then consistency is easy. If it isn’t, then collaboration becomes almost impossible. A lack of integrity totally undermines any reputation you are trying to build. It could be individuals, teams, or managers who w…

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Interview with Tim Christie (Jeremy's Uncle) 40:51

1+ y ago40:51

40:51

Send us a text Jeremy interviews his uncle as he hits 80 with no plans for retirement. “Marketing moves consumers to the product and merchandising moves your product to the consumers.” Tim began his career in advertising in the 1960s and went on to own and run a motor vehicle parts and accessories business. There is lots to learn from as Tim moves …

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Understand ROLES: How Does Status Damage Your Contact Centre? 9:55

1+ y ago9:55

9:55

Send us a text In the second of our 6-part DRIVES series, Bob & Jeremy explain the vital function of Roles and its impact on team dynamics within contact centres. Are you using your power and authority as a manager in the right way to foster collaboration within your team? Do you ensure your team understand their roles and play to their strengths, …

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Exhibitions - Dos & Don'ts 45:32

1+ y ago45:32

45:32

Send us a text Following hot on the heels of our popular dos & don’ts for conferences episode, we explore Exhibitions. Exhibitions are your chance to show off. Whether you’re showcasing a product, a skill, or a service, these events provide an excellent opportunity to collect leads, make sales, build relationships, and much more. But when planning …

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Jeremy Blake And Bob Morrell podcaster

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