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Top Tips for 2024: Contact Centre Customer Experiences and Engagement
Manage episode 394547365 series 2991143
Innehåll tillhandahållet av Jeremy Blake and Bob Morrell, Jeremy Blake, and Bob Morrell. Allt poddinnehåll inklusive avsnitt, grafik och podcastbeskrivningar laddas upp och tillhandahålls direkt av Jeremy Blake and Bob Morrell, Jeremy Blake, and Bob Morrell eller deras podcastplattformspartner. Om du tror att någon använder ditt upphovsrättsskyddade verk utan din tillåtelse kan du följa processen som beskrivs här https://sv.player.fm/legal.
Top Tips for 2024! What is going to make the biggest difference this year? Ready to take your customer service to a new level?
Call centres all over the world need key areas of focus to have a great year. We're talking about the art of selling—yes, even you, the customer service pro, are in sales, whether you're booking appointments or solving problems. You're selling an unforgettable experience that keeps customers coming back for more. And when it comes to your voice, it's not just what you say but how you say it. We'll show you how to turn your voice into a powerful instrument that captivates and connects with callers.
As our world becomes more digital by the second, your prowess with chat and email is essential. We've got insider tips to polish those skills to perfection. So, whether you're riding the wave of high-volume calls or crafting a response that works, we've got the top tips to help you thrive in the contact centre game. Tune in and transform the way you engage with customers—it's more than a conversation; it's an experience!
Find more useful and essential contact centre development from realitytraining.com
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