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Welcome to The Exchange Coffee Podcasting Network presented by Covoya Specialty Coffee. The Exchange is a coffee podcast where your hosts talk about topics of interest to coffee roasters. Another Cup is a podcast devoted to our belief that coffee is always a collaborative voyage, interviews with customers, suppliers and colleagues. Extra Shots are audio blogs, readings from some of our most popular blogs from covoyacoffee.com. Ristretto: Short Shots. Any Topic. On All About Coffee a Page-by- ...
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http://www.ristrettotime.com This is not a step-by-step guide (buy a book for that)! This is a journey and I walk you through the situations you will face and show you how I did it, where I succeeded or messed up. If you dream of owning your own coffee shop, this podcast is for you! I started my own coffee shop from scratch, without having any experience -- just the dream! First time I made an espresso with a commercial espresso machine, was when I installed one at the shop. Listen up and su ...
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#4 Ristretto: Howard Barwick Talks With Catalina Gonzalez, ofi Colombia
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Sound Bites "Coffee has been, you can say, an engine of progress there." -Catalina "Great coffees make their own stories, but this one just happens to be that much deeper." -Howard Visit and Explore Covoya!Av Howard Barwick, Catalina Gonzalez
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#3 Ristretto: Rob Talks with John Finkel of Commodity Sampler Services
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Commodity Sampler Services plays a crucial role in the coffee industry by providing trusted third-party sampling services. Sample integrity is essential to ensure fair transactions in the coffee supply chain. The coffee industry has undergone significant changes, including new transportation and storage methods. John Finkel's expertise and reputati…
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#1 All About Coffee Page by Page: Biography, Background, and Frontmatter
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This is the very first episode, episode one of All About Coffee a Page by Page Podcast. In this episode we’re going to talk about Biography, Background, and Frontmatter. As you might guess that means we’re not even going to get into the text of the book in this episode beyond the frontmatter, which refers to all the pages you usually flip past at t…
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#4 Another Cup: Todd Talks with Ben and Brandon from Creation Coffee
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Takeaways Creation Coffee started as a small operation in a garage and has grown into a well-established business with multiple retail cafes and wholesale accounts. Their partnership with Covoya Specialty Coffee has been instrumental in their growth and success. Consistency and quality are key factors in their offerings, and they rely on trusted pa…
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#2 Ristretto: Talking Music with Andrew from Rockford Coffee
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In this episode, Todd Mackey and Andrew Rodden from Rockford Coffee Roasters discuss some of the music they've been listening to lately. They share three albums each that have moved them and discuss the genres and styles of music they enjoy. The conversation covers a range of genres including alt country, punk, and shoegaze. The hosts also mention …
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#2 SCA 24-1) Jay Kling of Irving Farm and 2) Tannin Post-Coffee Mouth Rinse
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Takeaways Efficiency.coffee provides free resources for green coffee buyers to improve their skills in supply chain management and sustainability. Tannin is a mouth rinse specifically designed for coffee drinkers, addressing issues such as coffee breath, teeth staining, weakened enamel, and dry mouth. The mouth rinse is alcohol-free and alkaline, p…
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#3 Another Cup: Todd Talks with Azahar and Ritual Coffee
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Takeaways The Pickers Project is an initiative to recognize and support coffee pickers by ensuring they are paid a fair wage and provided with benefits. Building strong relationships is crucial in the coffee industry, as it allows for effective communication and problem-solving. Visiting coffee farms and engaging with producers helps create a deepe…
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#1 Ristretto: Rob and Todd Talk About Covoya's Upcoming GROW Event in Colombia
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00:00 Introduction to the Grow Coffee Summit 01:07 The Purpose of the Summit: Connecting and Collaborating 05:28 Participants: Core Covoya Customers, Covoya Traders and Origin Teams 08:22 Focusing on Grow Columbia September 2024 09:44 How to Get Involved Visit and Explore Covoya!Av Mike Ferguson, Rob Stephen, Todd Mackey
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#1 SCA 24-Conversation with Casey from Canyon Coffee
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Takeaways Canyon Coffee started in 2016 as a roaster in Casey's and his girlfriend's apartment and has grown into a wholesale business with hundreds of accounts. They are committed to organic and regenerative agriculture and believe in supporting farmers who have taken the leap to get organic certification. Regenerative agriculture has the potentia…
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#34 Working with a Coffee Trader
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00:00 Introduction and Overview 03:01 The Value of Working with a Coffee Trader 14:26 Choosing the Right Coffee Trader for Your Business 33:16 Trust and Communication in Coffee Trading 35:09 Understanding Long Coffee and Legally Binding Contracts 46:07 The Importance of Fair Pricing and Value 53:27 The Role of Trucking Companies in Coffee Delivery …
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#33 Hedging, the C-Market, and New Opportunities
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Opening theme music: "Buy the Dip" by Dream-Protocol. Closing theme music: "Good Plan" by Peter Nesterouk. (Very likely mispronounced in pod) 00:00 Introduction 01:28 Hobby Roasting as a Business (Briefly revisiting Season 4, Episode 1 Topic) 05:19 The Purpose of Hedging 09:12 Explaining Hedging to Coffee Buyers 11:37 Why Use the Futures Market 15:…
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#32 Coffee Roasting From Hobby to Business
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Coffee roasting from hobby to business? How does that even happen? Mark and Todd talk about some of the coffee roasters they've watch go from passion project to profits. And welcome home, Mark Inman!Visit and Explore Covoya!Av Mark Inman, Mike Ferguson, Todd Mackey
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Green coffee storage, a few things to keep in mind if you're new to coffee roasting, thinking about coffee roasting, or well on your way and expecting to grow.Visit and Explore Covoya!Av Covoya Specialty Coffee
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#7 Extra Shot: War, Relationships, Centrals, San Francisco
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I think the biggest reason that Centrals didn’t return to Europe at pre-war volumes is that several years before the war, the coffee industry in San Francisco got fed up with the fact that they couldn’t buy more Central American coffees even though they were interested in quality and willing to pay for it. They understood that the difference betwee…
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#2 Another Cup: Covoya US Managing Director Rob Stephen chats with Covoya UK Managing Director Phil Schluter
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Our theme music , Say Africa, is performed by Vusi Mahlasela. More Music from Vusi. You can visit Covoya UK here. Visit and Explore Covoya!Av Rob Stephen, Phil Schluter
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#6 Extra Shot: Things You Didn't Know About Juan Valdez
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You are probably familiar with the image of Juan Valdez, his signature mustache, traditional garb, and faithful mule in tow. But there are 10 things you probably didn’t know, from the name of his donkey to how many actors have played the character. Written and read by Mike Ferguson. Visit and Explore Covoya!…
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#1 Another Cup: Todd Mackey Talks with Benjamin Chauvin from Rockford Roasting Co.
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Rockford Roasting Company Rockford on Instagram Covoya Specialty Coffee Visit and Explore Covoya!Av Benjamin Chauvin, Todd Mackey
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Ristretto Shots: Inspiring email from a listener
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In this episode of Ristretto Shots I read Phil’s email to me about a coffee gig he did, describing how it went and how much fun he had going out on his own and making it happen! This is what it’s all about folks; just getting out of your comfort zone and having a blast doing it. http://www.ristrettotime.com--- Support this podcast: https://podcaste…
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#31 A Conversation with Sourcing Director and Trader Ian Kluse
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Managing Director for Covoya Specialty Coffee, Rob Stephen, has a conversation with Senior Trader and Director of Sourcing Ian Kluse about his more than 20 years in the coffee industry.Visit and Explore Covoya!Av Covoya Specialty Coffee
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#5 Extra Shot: Getting Started with a Green Coffee Supplier
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Read the written blog, Getting Started with a Green Coffee Supplier Visit and Explore Covoya!Av Covoya Specialty Coffee
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#4 Extra Shot: Brief History of Instant Coffee
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Read the written version here . Instant by Nettson Music promoted by Free Stock Music Creative Commons Attribution 3.0 Unported License Visit and Explore Covoya!Av Mike Ferguson
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26 - Interview with Jamie and Ryan Getchell of The Nest Family Cafe
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I have been thinking about doing this interview for months! Ryan and Jamie are the founders of The Nest Family Cafe in Londonderry, NH. They -- just like me -- started without having any coffee or business experience. After over a year and a half of hard work, they took the leap of faith, left the comforts of corporate behind and dove into this new…
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#3 Extra Shot: On Folger’s Shoulders
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Remain focused on sales, be disciplined with the numbers, remain committed to quality, and don’t compromise your integrity. Any coffee roaster, whether in their first year or fifth decade, can learn from Folgers coffee history and will be well served by following in the footsteps of a young James A Folger. Read the written blog here. Visit and Expl…
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25 - Books that helped me through the process
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I have gotten a few emails with listeners asking what books I recommend. I email each person individually, but decided it would be more beneficial if I just record a Bonus episode. I broke the list in 4 categories: Coffee, Strategy, Operations, Mindset. I end it with some thoughts on work-life balance. As always, email me at dollani@gmail.com with …
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#2 Extra Shot: 300 Years of Coffee Talk
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It's an Extra Shot audio blog: 300 Years of Coffee Talk - Words About Words About Coffee from 1722 to 1922. Visit and Explore Covoya!Av Mike Ferguson
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#30 Talking Blends with Patrick Barter of Gracenote Coffee
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Why have a coffee blend? Why not? We dive deep into some of the big picture considerations behind blending as Patrick Barter of Gracenote Coffee and coffee trader / guest co-host Todd Mackey step back to consider some of the more philosophical questions around coffee blends. Visit and Explore Covoya!…
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#1 Extra Shot: Speaking of Coffee Prices
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It's an Extra Shot audio blog: "Speaking of Coffee Prices - Thoughts for Roasters and their Customers." Visit and Explore Covoya!Av Mike Ferguson
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In this episode, I talk a bit about POSes, but spend a good amount of time talking about various aspects of working with cash and how to protect your business or coffee shop from scammers. I share some issues I ran into and how you can avoid them. Let me know what you think dollani(at)gmail.com. http://www.ristrettotime.com--- Support this podcast:…
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#29 Speaking of Origin with Byron Holcomb in Guatemala
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Byron Holcomb, specialty coffee manager in Guatemala joins us to talk about coffee origin issues and what makes a good green coffee buyer. Visit and Explore Covoya!Av Byron Holcomb, Mike Ferguson
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#28 So You Want to be a Coffee Roaster?
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Mike Ferguson chats with green coffee professionals Charley Requadt and Ethan White about advice they offer new coffee roaster or those who are looking foreword to being coffee roasters one day. Visit and Explore Covoya!Av Mike Ferguson, Ethan White, Charley Requadt
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#27 A Talk with Connie Blumhardt Publisher of Roast Magazine
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Connie Blumhardt joins Mike Ferguson to talk about their 24 years as friends in coffee, starting Roast Magazine in 2003 (or was it 2004), and her observations of the coffee roasting sector. Visit and Explore Covoya!Av Olam Specialty Coffee
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#26 A Talk with Coffee Trader Todd Mackey
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Welcome Back! In the two years between seasons 2 and 3 much has happened but we're back, rebooting The Exchange with a few changes. In this episode Mike Ferguson interviews Todd Mackey. Todd talks about his career in coffee, his job as a coffee trader, and the challenges of the last two years. Visit and Explore Covoya!…
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24 - The last days of Cafe Chocolat
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I spent 1.5 years over 23 podcast episodes talking about what we did at Cafe Chocolat and how we did it. Meanwhile the 800 pound gorilla was sitting right next to me staring at me — Cafe Chocolat had been shut down. I wasn’t podcasting about a wildly successful shop, or some chain that I grew and sold off. For all intents and purposes it was a fail…
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23 - FINAL Episode and Parting Thoughts
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We have come to the end if the “Starting Your Coffee Shop” journey. In this episode I share a personal story of a childhood book/character that I always think of when I run into something that looks hard and scary, and how I use that to dive in the many directions my career has taken me. I also talk about my favorite episodes I have recorded. Ristr…
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Yes, FREE Wifi is nice, it’s convenient, it’s fun, but it’s not a right. Should you offer it at your coffee shop? Should you not? Let’s discuss! Ristretto Time: Starting and Running Your Coffee Shop by Gjergj Dollani http://ristrettotime.com--- Support this podcast: https://podcasters.spotify.com/pod/show/ristrettotime/support…
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9 - Where to find money to finance your business
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In this episode I talk about some different ways to find money to support your new business. I share how I did it at Cafe Chocolat. --- Support this podcast: https://podcasters.spotify.com/pod/show/ristrettotime/support
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20 - How many cups do I need? (Questions from listeners)
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In this episode I answer some of the questions that although may seem trivial are important and will keep you up at night. How many cups do you need? Should you offer different cappuccino sizes? Should you carry different espresso blends? — http://www.ristrettotime.com twitter: @gjergjdollani--- Support this podcast: https://podcasters.spotify.com/…
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19 - Your Customers are not your Friends
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In this Episode I talk about the importance of treating customers like patrons first, and friends second. Just because they’ve been coming to your shop for years, it doesn’t mean you can take liberties with them as you would with old friends. Joking, or providing subpar service can backfire, and you can lose an old, loyal customer in a heartbeat. L…
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14 - 3 attributes of a great barista
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In this episode I talk about the 3 attributes that make for an outstanding barista. At Cafe Chocolat, I only spent about 5 min interviewing each candidate. I didn’t need more time, because I was not interested in playing scenario games or learning more than was necessary for me to understand if I had a great barista in front of me. Trust me, exquis…
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11 - Hiring staff, employee types and how to develop them
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In this episode I talk about how to hire the right employees. What to be aware of. I share the hiring process we had at Cafe Chocolat. Also, things you can do to develop your staff. http://www.ristrettotime.com--- Support this podcast: https://podcasters.spotify.com/pod/show/ristrettotime/support
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13 - Interview with Alex Escobar of Cervantes Coffee Roasters
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In this episode Alex and I talk about how he started his coffee roastery in his home 10 years ago, and how he grew it to distribute in the entire east coast. We talk about trends in the coffee business, product development, partnerships between roasters and retailers and branding in the coffee business. http://www.ristrettotime.com--- Support this …
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18 - How to think about starting a shop the right way
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In this episode, I dissect a call I had recently with someone passionate about starting their own little shop. They were very excited about it, and asked me the right questions, but those were questions they should have attempted to answer themselves first, before getting as far as they had. Let me know your thoughts at dollani-at-gmail-com--- Supp…
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17 - Answers to some of your questions
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In this episode, I decided to answer some of the questions I have started to get via email. Some of the questions are about the type of espresso machine, space renting, number of employees you need, etc. http://www.ristrettotime.com--- Support this podcast: https://podcasters.spotify.com/pod/show/ristrettotime/support…
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Ristretto Shots: The Coffee Shop Success Formula
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Here it is! The most important episode I’ve ever recorded (and probably will ever record). I’m giving out the formula to success or failure, and even highlighting what the best solution is. ...you’re welcome! http://www.ristrettoshots.com--- Support this podcast: https://podcasters.spotify.com/pod/show/ristrettotime/support…
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16 - Is it the right Location and Space?
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In this episode, I talk about the things that need to be considered when choosing a location for your coffee shop. It is not an exhausting list, but it is a few of the most important details. The last 2 minutes also I think are important to note down. http//www.ristrettotime.com --- Support this podcast: https://podcasters.spotify.com/pod/show/rist…
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15 - SEO for coffee shops and retail with Granit Doshlaku of Manaferra
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My guest, Granit Doshlaku is an expert in Search Engine Optimization. He is a featured speaker in TEDx and various international Search conferences. Granit and I talk about ways coffee shops and small business can capitalize from Google and various platforms to drive business. http://www.ristrettotime.com--- Support this podcast: https://podcasters…
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10 - Earning PR and getting your shop noticed
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In this episode I talk about how to get earned media (being talked about in the news), leveraging Twitter and Instagram go get the word out. Cafe Chocolat made the news as far as Indonesian TV, and your shop can too. I’ll show you how I did it. --- Support this podcast: https://podcasters.spotify.com/pod/show/ristrettotime/support…
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Ristretto Shots: Read the fine print! READ IT!
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Here it is; just read the damn fine print. Don’t let wishful thinking take over rational thinking. No matter how good something sounds, there is a catch. Find out what it is. Don’t be like the people I talk about in this short episode! http://www.ristrettotime.com--- Support this podcast: https://podcasters.spotify.com/pod/show/ristrettotime/suppor…
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12 - Running a pirate ship (coffee shop)
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As the owner and/or manager of a coffee shop, you are running a pirate ship! And I mean it! You’ll be managing people that are not all necessarily trying to really learn the business and grow with it. In this episode I discuss; should you be loved or feared? http://www.ristrettotime.com--- Support this podcast: https://podcasters.spotify.com/pod/sh…
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8 - Entrepreneur Mindset - Interview with Alban Selami of Shqipful
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In this episode we discuss what it takes to have an entrepreneurial mindset. Changing your strategy in a dime. Understanding when to quit. Stoicism. Etc. --- Support this podcast: https://podcasters.spotify.com/pod/show/ristrettotime/support
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