In the third of a four-part series, Doug Green and Megan Howse, SVP of Marketing at iQmetrix, examine why telecom retail professionals should attend SummitX 2024—the only event of its kind focused on telecom retail. Megan shares a selection of great reasons, ranging from unmissable sessions to invaluable opportunities for collaboration—and much mor…

Now that the initial excitement around generative AI has tempered—albeit only somewhat—CSPs are learning that the technology is not one-size-fits-all. So, what is the value of generative AI in telecom? Chad Dunavant, EVP and Chief Strategy and Product Officer at CSG, and veteran of the telecom industry, knows this all too well. He’s witnessed many …

What makes Ooma AirDial different? “If you look at the POTS replacement landscape, there are a handful of things that separate Ooma AirDial from the other solutions out there,” says Clinton Fitch, Director of Strategic Partnerships. Ooma AirDial has many advantages over alternative solutions to the end-of-copper challenge. In this podcast, Clinton …

City. County. State. Federal. Telecom taxes are hidden, and complex, and what Robert Dumas, the CEO of TaxConnex, describes as a 40-day business. “Our clients will give us the burden that is imposed upon them to file and pay all the taxes that they’re collecting on their phone, the bills, the phone bills they send to their customers.” “Automation i…

“Looking at the B2B business, about 40% of the market are SMBs,” says Amir Blich, vcita, Chief Business Development Officer. “And it’s a very volatile market. You cannot apply enterprise use cases and tactics to it. One in every three SMBs will not make it to the second or third year. It’s very difficult to invest in this market.” “36%. told us tha…

BYOC and Baked Potatoes… and API Driven “Simwood is a forward-thinking, straight-talking, carrier, with a lot of carrier services to offer,” says David Duffet, Simwood’s Corporate Ambassador. “Simwood is built from day one as an IP carrier. We see some carriers sort of shivering in the corner and getting worried about legacy technology getting turn…

While people are often viewed as the number one threat in cybersecurity, they can also serve as your strongest defense when properly trained. As the last line of defense against cyberattacks, users want more than passive training and checking off “cybersecurity training” from a to-do list. No one enjoys the monotonous “next > next > finish” course …

CX Revolution Extends Beyond The Contact Center, Creo Solutions Podcast, Can CX mean more than using technology in a technology industry? “When we think about CX, as we’ve been talking about it as an industry, we’ve really been thinking about contact center,” says Robert Galop, Co-Founder of Creo Solutions ( www.creosolutions.tech ). Can vCons take…

@Dave Michel, TalkingPointz, Special for TR “AI is not going to replace people, humans, it’s empowering humans,” says Filipe Leitão of RingCentral. “That’s our narrative because that’s what we see happening.” Dave Michel, of TalkingPointz shares with TR readers, RingCentral’s ideas on AI. Recorded at the recent UC EXPO, we learn how RingCentral loo…

In part two of this series, Doug Green and Megan Howse, SVP of Marketing at iQmetrix, take a close look at the agenda and impressive keynote speaker line-up at SummitX 2024—the only event of its kind focused on telecom retail. Doug and Megan talk about the four conference tracks, the unmissable breakout sessions, and how telecom professionals of al…

A major challenge facing the enterprise contact center is managing efficiency amidst the chaos. For many, this is a job for the supervisor.In this podcast, Jamie Stewart, Marketing Manager at Sytel, discusses how automation can manage efficiency more quickly and accurately than supervisors, for both inbound and outbound contact and the interplay be…

TaxConnex tackles telecom tax complexity, offers white glove service, Podcast“We don't want to just be a return provider,” says Robert Dumas, Managing Partner of TaxConnex. “We want to be part of the tax team. We want to be the telecom tax expert. So our clients can call us up with all sorts of tax questions unrelated to actual filings because we w…

PCs for People Offers Full-Service Electronics Recycling While Delivering Technology to People and Communities, ASCDI Podcast“We're a full-service electronics recycler,” says Loren Williams of PCs for People. In this podcast, we learn how PCs for People is not only a full-service recycler but also a recycler making a difference for both sides of th…

UCaaS is not a final destination: Mitel’s Luiz Domingos On Mitel Common Communications Framework, Mitel, Zoom Partnership, It's just another option that comes as part of this kind of solution“UCaaS is not a final destination,” says Luiz Domingos, Mitel’s CTO. “It's just another option that comes as part of this kind of solution. That's how we see i…

Even in today’s modern world, it’s incredibly challenging to extend affordable, reliable and high-performing broadband services to the 42 million rural Americans who lack access. In cities and suburbs, network infrastructure can serve thousands, whereas rural areas only cover a few dozen homes and businesses, pressuring revenue generation and affec…

Companies are dealing with open model vulnerabilitiesBill TennantIndustries are facing challenges in the practical and effective adoption of AI, with 33% of enterprises citing limited AI skills and expertise as a significant challenge. Companies are dealing with open model vulnerabilities. Despite 72% of organizations adopting AI in 2024, integrati…

In the first of a four-part series, join Doug Green and Megan Howse, SVP of Marketing at iQmetrix, as they discuss this October’s upcoming SummitX 2024—the only event of its kind focused on telecom retail. Megan explains how the much-loved Summit event brand was resurrected after demand from the telecom industry and how it has been revitalized as S…

The SKYBOXE 5G Fixed Wireless Access Router is basically a 3rd party device that will be available to business and home users where a long-term contract with one of the big three does not make sense. It will allow the consumer to pick and choose the components that they would like for their service.Mitch WeinraubDon Witt with The Channel Daily News…

Cavell Summit North America 2024 Set To Help Explore Industry Challenges As Cloud Communications Transforms, PodcastWhat can you do as a business to differentiate and be successful in the future?“We're seeing the markets in a bit of a slate of flux at the moment, a lot of people are trying to understand: what is their role,” says Dom Black, princip…

Differentiation and specialization creates a path to growth in a competitive market Jeff MillerIn this podcast episode, Jeff Miller, CEO of Synchronoss Technologies, spotlights the company's role as a leader in the evolving landscape of secure and intelligent personal cloud solutions. As data privacy and security become increasingly critical, Synch…

Research shows that revenue in the IT outsourcing market is projected to reach $512.50 billion USD in 2024. A big driver of this growth is the telecommunications industry, as operators are increasingly looking for niche expertise and proven digital transformation experience. Nowadays, the goal is to turn a telco into techco – a company able to rapi…

Joel DalyJoel Daly, Senior VP of Government Affairs and Product Strategy at Zayo, discusses the company's expansion into Mexico, including its partnership with leading Mexican infrastructure provider Fermaca. Zayo, a leading communications infrastructure provider, is responding to increased demand from customers for connectivity in Mexico, now the …

CCA Financial Summit Agenda, Jamie Hill, Zoom, Global Head of UCaaS Jamie Hill“It's really about monetizing voice and video in a world where a lot of the conversation and a lot of the perception is that voice is kind of a legacy technology and it is a technology that is going away in some respects when the reality, if you look at some statistics an…

A new study from Sage, the leader in accounting, financial, HR, and payroll technology for small and mid-sized businesses (SMBs), reveals the evolving role of technology channel and reseller partners in the U.S. and Canada. The study indicates a shift from point solutions providers and integrators to strategic advisors for SMBs, unlocking significa…

Oracle continues to expand the reach of the Oracle Cloud Infrastructure (OCI) with the new AT&T IoT agreement, Andrew De La Torre, GVP of Technology & Oracle Communications, describes to Don Witt of The Channel Daily News, a TR Publication, how Oracles fast OCI architecture will work well with the extensive AT&T IoT implementations.@Don Witt, Repor…

Theresa Szczurek has some advice on how to successfully sell your company, she’s done it three times.“First define the end you want,” says Theresa Szczurek, PhD. Theresa has decades long experience in technology. She has served as the CIO of the State of Colorado, a calling which included serving on the state cabinet while seeing to the need’s tech…

Vonage Names Kristy Thomas Senior Vice President of Global Channels and Alliances“The channel is a critical part of that growth strategy,” says Kristy Thomas, Senior Vice President of Global Channels and Alliances for Vonage. “Today, the channel is critical to Vonage. A majority of our revenue that comes into our organization is through indirect ro…

Empowering the MSP Community: MSP Seminar for Growth, MSPAA TEBO Event“I always like to say that in order for an MSP to really be successful with regards to cybersecurity or specifically with cybersecurity is it has to be internalized before it can really be evangelized,” says Chris Johnson Sr. Director of Cybersecurity Compliance Programs at CompT…

MSPs Can Leverage Evaluations from IFT’s Operational Assessments to Deliver Value-Added ServicesBURNABY, BC - September 5, 2024 - According to ongoing Operational Assessment projects from leading business process outsourcing company Integrated Financial Technologies (IFT), there are six back-office areas where many businesses lack efficiency— and t…

AT&T APEX is a title sponsor of the upcoming TEBO/MSPAA conference in Denver, Rick Chapes will be delivering one of the opening keynotes“The APEX model is a collaborative model,” says Rick Chapes Business Center Vice President for AT&T Partner Exchange. “APEX, which stands for AT&T Partner Exchange, is a resale program within AT&T's indirect distri…

You can integrate between the products very easy, no licensing. Same advantage is for the MSPs and for the channels. They can offer more services. Channel can offer to his customers more product that he doesn't need to have ten or fifteen different products to come to his end user, for his customer.Gal Naor“We are a pure software,” says Gal Naor, C…

“We are basically in the top performing MSPs,” says Ahmed Mahmood, President Ocean Solutions. “We've been growing somewhere between 70 and 150% over the past four or five years. We're staff of about 18 employees now, and we support about 4,500 users across the entire country here. We have clients all over the US. We have some clients with internati…

“We can now provide lead qualification as a service using AI and help reduce operating costs that traditionally would have been involved in that entire sales funnel,” says Paul Kleen, founder and CEO of Pitchit. Pitchit’s LQaaS takes on the heavy lifting of those very first few steps in the sales process, which can be very hard on people. The AI as…

“We work in a very customized way on these opportunities to, our trainers will meet with our service provider, understand the end customer, and then there will be a meeting with the end customer stakeholders and our service provider customer to really come up with a customized training agenda that meets the needs of their business,” says Katie Merr…

Survey finds 1 in 10 organizations haven’t begun migration process, while POTS lines remain present in companies where migration is underwayMigration option can be an upgrade“We found that 90% of enterprise customers are already moving towards some sort of POTS replacement,” says Clinton Fitch of Ooma. “They either have a plan in place or they're d…

Addressing Multi-UC Challenges in Voice Environments for UC PartnersNumber management across multiple UC platforms is a headache – complex, inefficient and manual configuration. It’s time for a fully unified solution. That is one of the key points that Mark Bunnell, COO of Nuwave makes in this CCA (Cloud Communications Alliance) and TR Publications…

“There is a large and huge opportunity for MSPs and MSSPs to provide those services to help the SMB market to be better prepared for compliance, for vendor assessment, to protect themselves against cyber-attacks,” says CEO and Co-Founder of Cynomi, David Primor. In this podcast, David Primor discusses how vCISO platforms are transforming the MSSP a…

Shuru East Europe ITAD is part of the ASCDI’s growing presence in the EU and UK markets“We are here to help you out and to find solutions for you in in Europe,” says Shilo Levi, CEO of Shuru East Europe ITAD. Shuru has joined the ASCDI and is an ITAD company. In this podcast, Shilo outlines why ITAD is important, needed, and has added regulatory ch…

User Group Meeting 2024, A NetSapiens Platform Event, Nashville, Tennessee, OCT 21 – 24, 2024Crexendo, powered by NetSapiens, has passed the five million user mark. The milestone was achieved in advance of the NetSapiens Platform User Group Meeting, to be held in Nashville, October 21 to 24. In this podcast, Jon Brinton discusses their growing comm…

Contact Center and GenAIMany of 8x8’s customers, and organizations in general, are trying to understand how to effectively implement AI, while still ensuring everything is safe and ethical. For many who have experimented with publicly available generative AI platforms, such as OpenAI, the results can be mixed or questionable. This is why it’s so im…

In-home entertainment is coming full circle. The recent spate of mergers, bundles and strategic partnerships between streamers represents a return to form for in-home entertainment, balancing the anywhere-anytime access offered by streaming with the easy-to-navigate customer experience (CX) of traditional cable. Take it from someone who has been th…

By Tom Loozen (Senior Partner, Telecommunications), Adrian Baschnonga (EY Global TMT Lead Analyst), and Sören Grabowski (EY-Parthenon Global TMT Leader)To thrive in the future, telcos must seek differentiators beyond network quality and adapt to changing ecosystems and market structures.In brief The growth outlook for telcos is solid but unspectacu…

What Industry Leading ISPs are Saying about Upping their Security Game, Podcast with Radware’s Travis Volk, Podcast, Automation is driving down the cost of these attacks“Automation is driving down the cost of these attacks,” says Travis Volk, senior vice president of global service providers of Radware. “That means that the bad actors can cover sma…

How Towers and Data Centers can Capitalize on 5G Expansion, iconectiv Podcast, “Many tower and data center operators don’t have a complete understanding of their asset portfolios,” says Juan Carlos Ortiz, Principal for Corporate Business DevelopmentAs the demand for seamless 5G wireless coverage grows, tower and data center operators are in prime p…

Ongoing challenges and gains in the big battle on illegitimate robocalling, TNS Podcast, The point is to enable a calling party who has a legitimate reason to contact a consumer to actually contact that consumer and get that consumer to be promoted or enhanced or encouraged to pick up the phone call and make the connection.”“What's the point of all…

Momentum Recharge Changes the Game for MSPs and VARs, Podcast, CCA Member company strives to shake up market“I think the MSPs have always struggled with, a lot of have struggled with, going into the telecom business or not going into the telecom business, Rick Garcia, EVP of Modern Work and Marketing at Momentum. “And when they want to dip their to…

In part two of our series on generative AI, we continue our conversation with GoTo’s Chief Product and Technology Officer, Olga Lagunova, about the company’s vision for this transformative technology. We discuss GoTo’s application of GenAI for productivity and improved employee experience, including how different generations have reacted to the ado…

Telcos to Techcos, from MSPs to MSSPs, Viirtue Coro Partnership Creates a Pathway, Podcast, We really loved Coro for the ability.“We believe the best value for our partners moving forward is going to be their ability to be that Swiss Army knife and to deliver all of these complex IT solutions to their customers” says Dan Rosenrauch of Viirtue. In t…

Does telecom have a future? The tale of two shows, Optiva Podcast, We can't live without the digital oxygen of connectivity.“I believe that connectivity is the digital oxygen of the digital age that we live in,” says Joy King, who's the Vice President of Go-To-Market Strategies at Optiva. “There is no chance that telecommunications, the telecom ind…

In part one of our two-part series, we speak with Olga Lagunova, Chief Product and Technology Officer at GoTo, about one of the most pressing topics in technology today – generative AI. We dive deep into the utility behind GenAI, including how GoTo approaches this technology to improve employee and customer experience across industries and workforc…