Building Trust on Both Sides of the Carsharing Transaction with Ruth Yankoupe

Marketplace Risk Platform Podcast

In the latest episode of the Platform Podcast, our host Elle Tucker is joined by Ruth Yankoupe, Vice President of Customer Experience at Getaround. Ruth tells Elle about her role, which encompasses trust & safety, insurance and customer service, and talks about her passion for peer-to-peer carsharing and the potential it has for both people and the planet. She goes on to introduce Getaround’s new AI model, TrustScore, which uses machine learning to assess data and provide dynamic pricing calculation for each trip, providing greater transparency and building trust on both sides of the carsharing transaction.