126 - How to Lead Teams With Empathy While Still Achieving Amazing Results - Irina Vatafu

Women in Customer Success Podcast

How can empathy be a game-changer in leadership?
In this episode, I had the pleasure of talking to Irina Vatafu, the Head of Customer Success at Custify. In her career journey, from her early beginnings to leading high-performing teams, intuition has played a key role in making tough decisions along the way. We talk about how empathy can be a superpower in leadership, transforming the way you interact with both your team and your customers while still driving success.
Irina thrives in roles that require effective communication, problem-solving, and empathetic engagement. One of Irina's key strengths is her ability to create a collaborative and supportive workplace that consistently delivers exceptional experiences and fosters strong customer loyalty.
Here’s what you’ll learn:

• Irina’s inspiring journey in customer success and what she's learned along the way
• Listening to your gut feeling and intuition when making hard decisions
• How to build strong relationships with your customers and team members
• Irina’s idea on leading with empathy and why it’s important
• What it's like to be the Head of CS

Hit play and discover how to lead with empathy, build trust, and guide your team to success. Growth happens when you take the time to understand those around you and lead with both your head and your heart.
Follow Irina!

This episode was brought to you by Deployflow.

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About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

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Host Marija Skobe-Pilley

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• Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader
• The Revenue CSM - https://www.marijaskobepilley.com/the-revenue-csm

Kapitel

1. Leading With Empathy (00:00:00)

2. Trusting Intuition in Career Choices (00:13:21)

3. Navigating Customer Success Leadership Roles (00:17:49)

4. Building Empathy and Trust in Leadership (00:28:03)

5. Embracing Intuition (00:35:36)