Timpson’s Boss On Upside-down Management And Business Secrets Ways To Change The World With Krishnan Guru-Murthy podcast

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Timpson’s boss on upside-down management and business secrets

4M ago 41:56

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Innehåll tillhandahållet av Channel 4 News. Allt poddinnehåll inklusive avsnitt, grafik och podcastbeskrivningar laddas upp och tillhandahålls direkt av Channel 4 News eller deras podcastplattformspartner. Om du tror att någon använder ditt upphovsrättsskyddade verk utan din tillåtelse kan du följa processen som beskrivs här https://sv.player.fm/legal.

How do you measure a business’s success? For James Timpson, CEO of the Timpson’s Group, it comes down to two things: the satisfaction of its staff, and what it gives back to society.

His employees only have to “put money in the till and look the part”; for the rest, they have complete authority to do whatever they think is right to offer a quality service to customers. This “upside-down” style of management doesn’t mean the business is not profitable - quite the opposite, in fact.

In this episode of Ways to Change the World, the boss of the shoe-repair, key-cutting and dry-cleaning group tells Krishnan Guru-Murthy the secrets behind his unconventional leadership style and why fostering a culture of kindness, giving ex-prisoners a second chance and cultivating a happy workforce are key to Timpson’s ethos.

Produced by Silvia Maresca.

… continue reading

255 episoder

#Fascinating People #Channel 4 News #Society #News #Politics

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Timpson’s boss on upside-down management and business secrets

Ways to Change the World with Krishnan Guru-Murthy

600 subscribers

published 4M ago

Dela

MP3•Episod hem

Innehåll tillhandahållet av Channel 4 News. Allt poddinnehåll inklusive avsnitt, grafik och podcastbeskrivningar laddas upp och tillhandahålls direkt av Channel 4 News eller deras podcastplattformspartner. Om du tror att någon använder ditt upphovsrättsskyddade verk utan din tillåtelse kan du följa processen som beskrivs här https://sv.player.fm/legal.

How do you measure a business’s success? For James Timpson, CEO of the Timpson’s Group, it comes down to two things: the satisfaction of its staff, and what it gives back to society.

His employees only have to “put money in the till and look the part”; for the rest, they have complete authority to do whatever they think is right to offer a quality service to customers. This “upside-down” style of management doesn’t mean the business is not profitable - quite the opposite, in fact.

In this episode of Ways to Change the World, the boss of the shoe-repair, key-cutting and dry-cleaning group tells Krishnan Guru-Murthy the secrets behind his unconventional leadership style and why fostering a culture of kindness, giving ex-prisoners a second chance and cultivating a happy workforce are key to Timpson’s ethos.

Produced by Silvia Maresca.

… continue reading

255 episoder

#Fascinating People #Channel 4 News #Society #News #Politics

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