Holiday Replay: Ever Wonder Where Unclaimed Luggage Ends Up? This Alabama Store Has the Answer.

Unpacked by AFAR

What happens to suitcases that can’t be reunited with their owners? It’s not something we think about that often, but for Bryan Owens, it’s an entire business. He’s the CEO and now-owner of the Scottsboro, Alabama–based Unclaimed Baggage, the only store in the United States that sells lost luggage. As you’ll hear in today’s episode, his dad launched the business more than 50 years ago with an old Chevy pickup and $300. And now the business stocks more than 7,000 new items a day.

The company recently released its first annual Found Report, a deep dive into the more than 2 million items that came through its doors in 2023, including including the aforementioned live snakes and fancy handbags. Host Aislyn Greene talks with Bryan about where these bags come from, how the company makes decisions about what to sell and, more interestingly, what it does with everything else: Donations and partnerships with organizations like Wheels for the World are critical to its mission.

Meet this week’s guest

• Bryan Owens, CEO and owner of Unclaimed Baggage

Resources

• Read the full transcript of the episode.
• Check out Unclaimed Baggage.
• Follow the podcast to ensure you don’t miss an episode.
• Subscribe to Afar’s YouTube channel for a full video of the conversation.

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