190. Building Genuine Relationships as a Leader with Mark James

Unconventional Leadership Podcast

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On this episode of the Unconventional Leadership Podcast, we’re sitting down with Mark James, the founder and president of HIRE Consulting Services. We talk about how to build genuine relationships and how they help you as a leader. Mark encourages us to see what we can give, and how we can help those around us.

Mark James, CPC, is the founder and president of HIRE Consulting Services, established in 1999. Mark is a Certified Personnel Consultant and the author of the best-selling books; "Keys to the C Suite: Unlock the Doors to Executive Career Path Success" and "The Interview Mindset: The Ultimate Guide to Mastering Your Career." Mark has over 25 years of experience in Executive Career Management Coaching, Outplacement, and Executive Search Consulting. He has been a Certified Partner with the Predictive Index since 2016.

Find Mark James here: https://hireconsulting.com/

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Interview Quotes:

• You pretend you're the doctor and the hiring manager is, the patient. Your goal is to determine where's the pain, and what's not working? What are the objectives for the person that gets the job that he or she needs to do? Very much like a doctor, when you're sick, a doctor has to ask very compelling questions in order to determine what's wrong, and how to provide a remedy.
• One of the things that I believe, is in short supply is, ethics, integrity, and honesty. I believe that everything we do, it's imperative that we use honesty, ethics and integrity in the way we deliver services, and deal with customers on a daily basis.
• So, I believe that 93% of all communication is nonverbal. A big part of that is listening, and asking questions to get people talking, who are shy, and you learn about them. It's a sign of respect.
• I make it a point that, everybody I have a conversation with, I always want to try to have a call to action or a reminder before we finish talking. When's the next time we should meet up, revisit and talk about the subject that we were talking about.
• 80% of your good relationships will come from 20% of the people, right? So you really need to pay attention to the top 20%.
• When you're in business for yourself, everybody's first question is how much is this going to cost me? Right? You know, they're thinking ROI - return on investment. I think it's a mistake, or an oversight if you will. I think people need to think what will the outcome be? How are we going to get there? What are the steps that we're going to take, so that I could make good decision?
• Just two words come into my head when I think of unconventional in the form of leadership, those two words are "I care."