[Bonusode] Why Should MSPs Outsource Their Helpdesk for Business Growth?

TubbTalk: The Podcast for Managed Service Providers

In this special bonus TubbTalk episode, Richard Tubb talks to Bradley Munday and Jason Kemsley, co-founders of Uptime Solutions, to learn more about their impending merger with Inbay.

Uptime Solutions is a white-label outsourcing platform, offering specialist support to MSPs for NOC, SOC and helpdesk. Likewise, Inbay provides outsourced support, with project help and dedicated tech expertise.

Richard, Jason and Bradley talk about how the merger came about, the solutions Inbay offer and how they fit with those of Uptime, and what the merger means for MSPs. Plus, they look at why outsourcing works well for most MSPs.

Bradley and Jason explain how they’re supporting their customers in the immediate and in future as well as how they’re sharing the news with the MSP community. Richard asks them what the merger means for the wider IT industry and why it will succeed when others have failed.

They also explain how they’ll maintain their focus on operational delivery, why they’re not rebranding at the moment, why all the roles are staying the same, and what Brad and Jason have learned about mergers and acquisitions.

Mentioned in This Episode

• Uptime Solutions
• Inbay
• Uptime Solutions’ podcast: Progressive Mindset
• Richard’s appearance on the Uptime Solutions podcast
• The Tech Tribe
• MSP subreddit
• CompTIA
• CompTIA ChannelCon
• TubbTalk episode 78
• TubbTalk episode 82
• TubbTalk episode 89

Mentioned in this episode:

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