S2 Ep 2. From Special Ed Teacher to Customer Experience Manager with Shaine Frazier

The UX Teacher Prep Podcast

Learn about the secrets of a successful career transition as I chat with Shaine Frazier, a former New York City Special Education Teacher turned UX and Customer Experience Design expert. Shane shares his journey from classroom discontent to his thriving new role in tech, including the pivotal moments of self-study, LinkedIn networking, and professional certifications that made it all possible. With a background rich in psychology, web design, and entrepreneurship, Shaine reveals how these skills formed the foundation for his career pivot, and how his experience with neurodivergent students parallels UX research. He also shares the significant boost in work-life balance his new role offers.
Don't miss this inspiring episode filled with practical advice for anyone considering a leap from education to the tech world.
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Get in touch with Shaine: Instagram s.d.fraizer and LI: at Shaine Frazier.

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Bio:

Shaine Fraizer was born and raised in the Bronx. He is former Special Education Teacher with a unique journey from education to web design, to user experience design, cumulating in his current role as a Digital Customer Experience (CX) Manager.

Shaine studied psychology at New York Tech, where he gained early teaching experience as a program facilitator with Changing the Odds, mentoring teens on mental health and positive sexual behavior. This sparked his passion for education.

After earning his degree, Shaine pursued Educational Psychology at Columbia University's Teachers College but soon joined the NYC Teaching Fellows, serving Bronx students for five years. During this time, he ventured into web design, creating platforms for his own short-term rental business and an e-commerce company, Science.Teacher.Mom.

His growing interest in UX design led him to complete Google’s Professional UX Design Certification on Coursera. Combining this knowledge with his web design experience, Shaine secured a role as Digital Customer Experience Manager at AIG.

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Resources:

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Kapitel

1. S2 Ep 2. From Special Ed Teacher to Customer Experience Manager with Shaine Frazier (00:00:00)

2. Shaine's Introduction & Decision to Transition Out of The Classroom (00:01:20)

3. Leveraging Side Hustles, Degrees, Teaching Experience with Neurodivergent Students (00:04:21)

4. CX Management vs UX Design (00:13:40)

5. Pivoting to Management Roles (00:16:37)

6. Packaging All of Your Experience to Sell Yourself (00:18:49)

7. Getting Resume Support (00:19:42)

8. Work Life Balance with Different Time Zones (00:22:40)

9. Shaine's Message to Transitioning Teachers (00:27:46)