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306 - I Hate That The Team Bashes Clients!
Manage episode 441728851 series 2970533
In this episode, Dr. Andy Roark and Stephanie Goss tackle a mailbag question from a technician struggling with negativity in their clinic, where team members have started complaining about clients after a recent workflow change. The hosts discuss how small behaviors like eye-rolling and client bashing can create a toxic work environment if left unchecked, especially when clients might overhear. They explore the importance of setting personal boundaries, leading by example, and addressing frustrations constructively to maintain a positive workplace culture. Tune in for practical strategies on how to approach tough conversations, support your team, and foster a respectful clinic atmosphere, all while protecting your own peace of mind.
340 episoder
Manage episode 441728851 series 2970533
In this episode, Dr. Andy Roark and Stephanie Goss tackle a mailbag question from a technician struggling with negativity in their clinic, where team members have started complaining about clients after a recent workflow change. The hosts discuss how small behaviors like eye-rolling and client bashing can create a toxic work environment if left unchecked, especially when clients might overhear. They explore the importance of setting personal boundaries, leading by example, and addressing frustrations constructively to maintain a positive workplace culture. Tune in for practical strategies on how to approach tough conversations, support your team, and foster a respectful clinic atmosphere, all while protecting your own peace of mind.
340 episoder
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