Never Lose Another Customer! How to Master Customer Focus Like a Pro (ft. Ivy Johnson)

The Takeover with Tim and Cindy

Tired of losing customers to your competition?

In this episode, we're talking with Ivy Johnson, CEO of Results Solution Works, who's cracked the code on how to master customer service.

Ivy shares how he went from selling cars to building a multi-eight-figure company by prioritizing personalized, human connection and investing in his people.

In this episode, you'll discover the data-driven strategies Ivy uses to DOMINATE sales, including:

-The incredible impact of his handwritten letter technology

-Why genuine, personalized customer service is more important than ever

-Actionable strategies to create a people-first culture within your organization

-How Ivy's innovative approach can elevate your customer service game

-The key to turning one-time buyers into lifelong loyal customers

Join us as we dive deep into the art of customer service

Connect with Ivy Johnson: https://resultssolutionworks.com/
And https://johnsonads.com/

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Tim’s Instagram - @timissocial / https://www.instagram.com/timissocial

Facebook - https://www.facebook.com/TimAndCindyDodd

Download The Free Outbound Sales Playbook:

• Master cold outreach, close more deals & drive revenue to your business using The Outbound Sales Playbook. Battle-tested on over 1,000+ businesses and proven with over 100M data-points, this Free E-book will give you the tools you need for predictability and scalability in your marketing and sales efforts. Disclaimer: Only download if you want more customers!

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About The Hosts:

• Tim & Cindy Dodd are the Co-founders of PEMA.io, based out of Miami, FL. Connect with Tim and Cindy: Instagram

About PEMA.io:

• PEMA.io is a Inc 5000 Outbound Marketing Agency specializing in Enterprise Sales & Appointment Setting. With over 7-years and 1,000+ clients served in the industry, PEMA is the leading agency for cold outreach appointments & systems. Learn more about PEMA.io here: www.pema.io/discover

Kapitel

1. Trailer : Simple Formula for Success (00:00:00)

2. Starting in Sales (00:02:52)

3. Lessons in Failure and Drive (00:05:35)

4. Building Culture and Mentorship (00:10:11)

5. Stepping into Marketing Full-Time (00:14:28)

6. Navigating the COVID Pivot (00:22:23)

7. The Power of Personalization (00:25:12)

8. Real-World Success Stories (00:30:02)

9. Building a Trusted Reputation (00:36:41)

10. Starting from Zero (00:41:34)

11. What Winning Means to Ivy (00:45:10)

12. The Value of Action and Hard Work (00:48:56)