Fundraisers Friday | Turning a Donor Frown Upside Down

The Nonprofit Show

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10d ago 32:22

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How to handle unhappy donors and turn their dissatisfaction into renewed support, with Fundraisers Friday co-hosts Julia Patrick and Tony Beall. Whether it's over-solicitation, poor communication, or shifting priorities, understanding why donors frown and how to respond is crucial for every nonprofit.

Tony Beall shares key insights on identifying and addressing donor concerns, emphasizing, “We hope to develop that kind of relationship where a donor can call, text, or even send a carrier pigeon to let us know when they're not happy.” Julia Patrick reflects on the importance of feedback, admitting, “I don’t think I’ve ever been queried or asked for feedback as a donor. It’s shocking when you think about it.”

Watch as as we explore how nonprofits can proactively prevent donor dissatisfaction and maintain strong, transparent relationships.

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